Manager, Product Management

5 months ago

Sydney, Australia Mastercard, Inc. Full time

Manager, Product Management - Card Payments & Processing

**Our Purpose**

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

**Title and Summary**

Manager, Product Management - Card Payments & Processing

The role is part of the Global Product Management team for Mastercard Gateway working in Processing & Localization domain which owns core processing engine and ecommerce payment product.
- Are you passionate about online payments and intricacies of card processing?
- Do you feel comfortable working through a very specific execution challenge one day and convincingly present a strategic roadmap to senior stakeholders next day?
- Are you excited about joining an experienced and accomplished team that is helping create the future of payments acceptance at Mastercard?

Role
- Lead a cross-functional team of engineers, solution architects and business analysts to build and run online card payment product, the core processing platform and all aspects of its scalability, reliability, security, and compliance.
- Ensure we are solving the right problems in a way that delivers value to our global customer base and is viable for Mastercard Gateway.
- Articulate vision for card payments, evangelize & execute on near to medium term strategy.
- Effectively prioritize the team's backlog balancing short-term tactical with medium-term strategic priorities and own the overall roadmap.
- Define and document the problem, scope, functional specifications and requirements, use cases and success criteria for new functionality.
- Own go to market activities to successfully launch and scale new products and enhancements.
- Be the expert on both the needs and key pain points of our users and customers as well as ways to address them.
- Measure success of the product capabilities within your remit, propose optimization strategies and help define key OKRs for your teams.
- Be an ambassador for contemporary, customer-centred product thinking and a catalyst for positive change across the cross functional teams

All About You
- 6+ years as individual contributor in a product role, with a track record of delivering excellent results.
- Strong expertise and experience in card payment processing, understanding of the market landscape and having the ability to connect the technical drivers with business ones.
- Value collaboration and prefer building long term partnerships with your colleagues but you can speak up, disagree and debate rigorously when required.
- Natural empathy for customers shapes the way you think about building and launching products.
- Comfortable gleaning actionable product insights from customer and stakeholder conversations, customer/market analysis and domain data assets.
- Can talk about the customer value of a new feature with the business teams as well as discuss technical solution trade-offs with the engineering team.
- Excellent verbal and written communication skills. You can simplify complex problems and requirements to make them more accessible to a wider audience.
- Strong stakeholder management skills in a matrix organization - you can influence, persuade, and get things done without having the formal authority over other teams and people.

**Corporate Security Responsibility**

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job ID R-216307

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