IT Service Manager

2 weeks ago


Canberra, Australia Ignite Specialist Recruitment Services Full time

Contract Type

Contract

Reference

BH-369937

Industry

IT

Salary

per annum - Min: AUD 110 - Max: AUD 140

**IT Service Manager**

**Location**: ACT
- **Contract**: 12 months with 1 x 12 months extensions
- **Must be an Australian Citizen**

**About**:
We would like to engage a contractor to support a new dedicated IT Service Management function.
- within the Branch, focused on creating processes and governance around ITIL 4. This includes but is
- not limited to incident management, problem management, change management, and release
- management.**Position at a glance**
- Be part of a pioneering ITSM function, leading the development of processes, tools, and governance from the ground up.
- Utilize your practical experience with ITIL 4 and general ITSM practices in an Agile context.
- Take a lead role in process improvement initiatives across the team, with the view of increasing efficiency and customer satisfaction.
- Responsible for the prioritisation of problems with business and GA Enterprise ICT input.

**Essentials**:

- ITIL and Agile service management
- Documentation and SLA skills
- Collaborative team player

**Desirable**:

- Jira Service Management
- Agile team experience
- Earth observation knowledge



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