IT Service Manager

6 months ago


Canberra, Australia Ignite Specialist Recruitment Services Full time

Contract Type

Contract

Reference

BH-369937

Industry

IT

Salary

per annum - Min: AUD 110 - Max: AUD 140

**IT Service Manager**

**Location**: ACT
- **Contract**: 12 months with 1 x 12 months extensions
- **Must be an Australian Citizen**

**About**:
We would like to engage a contractor to support a new dedicated IT Service Management function.
- within the Branch, focused on creating processes and governance around ITIL 4. This includes but is
- not limited to incident management, problem management, change management, and release
- management.**Position at a glance**
- Be part of a pioneering ITSM function, leading the development of processes, tools, and governance from the ground up.
- Utilize your practical experience with ITIL 4 and general ITSM practices in an Agile context.
- Take a lead role in process improvement initiatives across the team, with the view of increasing efficiency and customer satisfaction.
- Responsible for the prioritisation of problems with business and GA Enterprise ICT input.

**Essentials**:

- ITIL and Agile service management
- Documentation and SLA skills
- Collaborative team player

**Desirable**:

- Jira Service Management
- Agile team experience
- Earth observation knowledge



  • Canberra, ACT, Australia Kinetic IT Full time

    Process Manager Role at Kinetic ITWe are currently recruiting a Process Manager to work with our Federal Government customer as part of their enterprise Service Integration & Management (SIAM) framework. This position is key in ensuring alignment and consistency to both the customer and the wider SIAM environment, focusing on Change Management and project...


  • Canberra, Australia IT Alliance Australia Full time

    Canberra, Sydney, Brisbane, Adelaide and Melbourne **Services Australia** One of our **Federal Government** clients is looking for **EL2 Technical Service Delivery Manager **in **Canberra, Sydney, Brisbane, Adelaide **and** Melbourne.** **We are looking for the following Skills/Experience**: - Experience working with and influencing internal and external...

  • Operations Manager

    6 months ago


    Canberra, Australia Kinetic IT Full time

    Operations Manager (SIAM Release Management) Apply now Job no: WWREQ0026027 Employment type: Full Time Location: Canberra Categories: Leadership Ready to elevate your career to new heights as our Release Operations Manager ? This isn't just a job; it's a leadership opportunity within the Federal Government realm, right here at Kinetic...

  • Process Manager

    6 months ago


    Canberra, Australia Kinetic IT Full time

    Process Manager Apply now Job no: WWREQ0026401 Employment type: Full Time Location: Canberra Categories: Service Management We are currently recruiting a Process Manager to work in association with our Federal Government customer as we lead their enterprise Service Integration & Management (SIAM) framework. With a focus on Change...


  • Canberra, ACT, Australia Kinetic IT Full time

    We are seeking a skilled Process Management Lead to join our team at Kinetic IT in Canberra, ACT. This is a permanent, full-time position with flexible working arrangements available.About the RoleThis exciting opportunity will see you lead our customer's enterprise Service Integration & Management (SIAM) framework, focusing on Change Management and project...

  • Process Manager Lead

    2 weeks ago


    Canberra, ACT, Australia Kinetic IT Full time

    We are currently recruiting a Process Manager to work in association with our Federal Government customer as we lead their enterprise Service Integration & Management (SIAM) framework. With a focus on Change Management and project governance, this role will be key in ensuring alignment and consistency to both the customer and the wider SIAM environment.This...


  • Canberra, Australia Latitude IT Full time

    Rate: $800-$1000 PAYG (inclusive of super) - Mostly Remote Work - Canberra Head Office - 6-month contract (potential to extend) Are you a strategic thinker with a knack for shaping the future? We're seeking a dynamic individual to drive government digital transformation. No UX/UI, just pure strategic and service design prowess. **Key Attributes**: -...


  • Canberra, ACT, Australia Kinetic IT Full time

    About the RoleIn this challenging and dynamic role, you will be responsible for coordinating the management and resolution of ICT incidents, ensuring swift restoration of ICT capabilities. You will work closely with stakeholders to prioritize and manage incident resolution, utilizing your strong analytical and problem-solving skills.Your Key...


  • Canberra, Australia Kinetic IT Full time

    Business Development Managers Apply now Job no: WWREQ0025967 Employment type: Full Time Location: Canberra, Sydney, Melbourne, Perth Categories: Sales ABOUT THE ROLE These are pivotal roles within Kinetic IT, focusing on driving business development initiatives for our Professional Services offerings. Focused on seeking opportunities...

  • Service Delivery Lead

    8 months ago


    Canberra, Australia IT Alliance Australia Full time

    Canberra **Department of Agriculture, Fisheries and Forestry** One of our **Federal Government** clients is looking for **Service Delivery Lead **in **Canberra**.** **We are looking for the following Skills/Experience**: - Demonstrated experience in leading and managing technology vendor partners, including product strategy and road-mapping, release...


  • Canberra, ACT, Australia Kinetic IT Full time

    Job DescriptionWe are seeking a Senior Process Manager to join our team in Canberra. As a key member of our Service Integration & Management (SIAM) framework, you will be responsible for ensuring alignment and consistency with our Federal Government customer.About the RoleThis is a permanent, full-time position based onsite in Canberra, ACT, with some...


  • Canberra, ACT, Australia Kinetic IT Full time

    Process Management RoleWe are currently recruiting a Business Process Manager to work in association with our Federal Government customer as we lead their enterprise Service Integration & Management (SIAM) framework.This is a permanent, full-time position based onsite in Canberra, ACT with some flexible working arrangements available.About the...

  • Process Analyst

    6 months ago


    Canberra, Australia Kinetic IT Full time

    Process Analyst (Release Management) Apply now Job no: WWREQ0025785 Employment type: Full Time Location: Canberra Categories: Administration & Support, Business/Systems Analysis, Service Management Are you passionate about optimizing processes and driving efficiency within IT Service Management (ITSM) and Service Integration? We're...

  • Service Designer

    8 months ago


    Canberra, Australia IT Alliance Australia Full time

    Canberra **Australian Electoral Commission** One of our **Federal Government** clients is looking for **Service Designer **in **Canberra**.** **We are looking for the following Skills/Experience**: - Two plus years’ experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research. - Demonstrated experience in...

  • Process Manager

    3 weeks ago


    Canberra, ACT, Australia Kinetic IT Full time

    Job Title: Process Manager - Change Governance SpecialistAbout the Role:We are seeking an experienced Process Manager to lead our customer's enterprise Service Integration & Management (SIAM) framework in Canberra. This role will focus on change management and project governance, ensuring alignment and consistency within the SIAM environment.About You:You...

  • Service Designer

    8 months ago


    Canberra, Australia IT Alliance Australia Full time

    Canberra **Australian Trade and Investment Commission** One of our **Federal Government** clients is looking for **Service Designer **in **Canberra**.** **We are looking for the following Skills/Experience**: - Experience working with various disciplines to solve problems, identify opportunities for improvement and progress shared deliverables. -...


  • Canberra, ACT, Australia Exclaim IT Full time

    About the RoleWe are seeking a seasoned Business Development Manager to join our Canberra branch, where you will play a pivotal role in connecting clients with IT talent through strategic relationships across the Federal Government sector.The ideal candidate will be a dynamic and fast-paced individual who can build strong relationships with clients and...

  • Product Manager

    6 months ago


    Canberra, Australia Ressam IT Recruitment Full time

    Initial contract of 6 months with 1 x 6 months extension - Based in ACT - Requires the ability to obtain Baseline security clearance **Who We Are?** **S**ecurity** **What We Are Looking For** **Product Manager** **Overview** The Product Manager will: - Develop and maintain a product strategy - Ensure the digital marketplace 2.0 product is meeting and...


  • Canberra, ACT, Australia Exclaim IT Full time

    Role OverviewWe are seeking an experienced Release Manager to join our team at Exclaim IT in Canberra. As a key member of our Agile delivery team, you will be responsible for managing the release schedule, balancing technical dependencies, business requirements, and stakeholder engagement.About the RoleDevelop and maintain the release schedule, ensuring...

  • Development Manager

    7 months ago


    Canberra, Australia IT Alliance Australia Full time

    Canberra, Brisbane, Adelaide and Melbourne **Services Australia** One of our **Federal Government** clients is looking for **Development Manager **in **Canberra, Brisbane, Adelaide **and** Melbourne.** **We are looking for the following Skills/Experience**: - Undertake objective, systematic analysis and draw accurate conclusions based on evidence. - Work...