Concierge - The Local

3 weeks ago

Geelong, Australia Barwon Health Full time

**Employment Status**

Permanent Part Time, Permanent Full Time

**Program**

Mental Health Drug and Alcohol Services

**Location**

MH - Mental Health & Wellbeing Local

**Hours Per Fortnight**

80

**Position Summary**
- Play a vital role as the first point of contact at a new mental health service
- Customer Service and administrative role
- Permanent Position - Full-time 80hrs per fortnight with monthly ADO (Part-time will be considered)

**About the new service**

The Royal Commission into Victoria’s Mental Health System has challenged us to think beyond incremental improvement to deliver a mental health system that helps all Victorians live their best lives. In a region characterised by fragmentation, complexity, and access barriers, implementing the Greater Geelong and Borough of Queenscliff (GGQ) Local Mental Health and Wellbeing Service is a key step in realising this goal.

The GGQ Local Mental Health and Wellbeing Service is delivered by a consortium of equal partners: Barwon Health, Watharoung Aboriginal Cooperative Ltd, Wellways Australia and ERMHA365.

The GGQ Local Service is underpinned by positivity, hope and inclusion. No matter whether a consumer, carer or provider enters or seeks assistance via digital platforms, contact centre, or physical locations, the first engagement will always start with a simple question: “Welcome, how can we help?” Drawing on established services, networks, and pathways, the GGQ Local Services provides seamless integration between local, area and wellbeing services for the benefit of consumers, carers, and providers. This is supported through standardised assessment tools, treatment and support processes, care plans and care coordination, colocation of services and regional navigational pathways.

The three core elements of our service are people, purpose, and place.

**About the Role**

The Concierge Receptionist employed by Barwon Health, will provide clerical, secretariat and receptionist services to the GGQ Local Services to ensure consumers with mental illness and/or drug and alcohol issues, receive courteous, efficient and clinically effective care.

A focus of this role is serving as the first point of contact for the community entering the GGQ Locals Service and will ensure that the administration functions of the GGQ Locals Service support the smooth client journey.

Please note after business hours and weekend work will be required.

**Your experience**
- Skilled in working in a consumer focused and customer facing role
- Effective communication and interpersonal skills with the ability to communicate with people at all levels and vary communication style accordingly
- Practice working in an organisation delivering health administration/ and or human services to disadvantaged or disabled people

**What we offer**
- Located in the centre of Geelong's CBD, we also offer an easier commute from the Western Suburbs of Melbourne, rather than travelling across the city
- Flexible working arrangements
- Professional development
- Access to 24/7 employee wellness facility
- Attractive salary packaging benefits Living Expenses capped at $9,010 and includes repayments on mortgages, credit cards, personal loans and rental payments / Meal Entertainment & Accommodation capped at $2,650 and includes food and drink consumed in a social or entertainment settings and some accommodation expenditure

**Diversity and Inclusion**

Victoria

**Selection Criteria**

Essential: Can you please list Barwon Health's values?
Essential: Can you please choose one of Barwon Health's values and describe a situation in the workplace where you have displayed this value?
Essential: Experience in a consumer focused and customer facing role
Essential: Effective communication and interpersonal skills with the ability to communicate with people at all levels and vary communication style accordingly
Essential: Experience in an organisation delivering health administration/and or human services to disadvantaged or disabled people
Essential: I agree, to commence employment, I am required to meet Barwon Health’s immunisation requirements (including full Covid-19 and Influenza vaccination) set out in the Staff Immunisation Policy. I acknowledge that meeting this requirement is mandatory and a condition of employment subsequently offered.

**Contact Person**

Aisling McCarthy

**Contact Person Job Title**

MHDAS Admin Manager

**Contact Number**

(03) 4215 2555

**Alternate Contact Person**

Marilyn Birri

**Alternate Contact Number**

**Closing Date**

22/03/2024

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