Customer Events Officer

3 weeks ago

Geelong, Australia Geelong Arts Centre Full time

**Introduction**:
Geelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities.

The Geelong Arts Centre is a gathering place for all - a place that boldly offers insights through performance, holds space for public conversation, supports creative experimentation and content development, and is a venue to connect, meet as a community and share a passion for the arts and creativity. It is the creative heart of Geelong.

Our people are focused on creating a diverse and bold arts community that embraces and values differences. We value the variety of unique experiences, qualities, and characteristics our people possess, and we share and learn from each other. Our highly collaborative and dedicated teams aim to ensure the business is continuously growing, striving for exceptional results for both our internal and external stakeholders. We are always striving to display flexibility and resilience to embrace change.

**Description**:
**About the role**:
Geelong Arts Centre Customer Event Officers are part of our frontline team who deliver a level of service and experience that exceeds customer and visitor expectations. As the first point of contact for all visitors to the Centre, the role of Customer Event Officer is key to ensuring people experience our values in every interaction they have with us - receiving a warm welcome where our smile celebrates inclusiveness and our shared passion for creativity.

This role is diverse and engaging, encompassing food & beverage service, concierge, ushering, providing tours, assisting with merchandise, ticket enquiries, cleaning and emergency procedures. Our staff are known for their thorough understanding of the Centre’s programs and their willingness to provide outstanding support, service and solutions to customers and visitors alike.

**Primary Responsibilities**:
Provide a welcoming and professional first point of contact and source of information for public enquiries about the venue, programs and the local area
Support and guide customers to the location of their event, including acting as Usher, scanning tickets and assisting with ticket enquiries
Sell programs and merchandise, including undertaking stock counts and settlement
Lead tours of the venue
Ensure event guidelines and Centre policies are followed, including access to spaces and the use of cameras, food and drink within venues
Effectively operate point of sale system
Provide food and beverage service in line with Centre standards, including taking and fulfilling orders and making suggestions based on customer needs
Follow Centre guidelines with respect to food handling and storage. Assist with stocktake of consumables
Maintain clean and hygienic work environment including clearing glassware in the venue, wiping over tables and benches throughout the shift
Assist in the set-up, clean up, pack up and delivery of events across the Centre’s venues, including outdoor events
Assist the Supervisor/Duty Manager in ensuring events are delivered on time to ensure patron and hirer satisfaction
Nurture strong customer relationships, seeking feedback about events and communicating feedback to the Supervisor/Duty Manager
Act always with safety first, complying with the Centre’s safety procedures at all times. Identify and safety risks or escalate to the Supervisor/Duty Manager where appropriate.
Maintain knowledge of and assist in enacting emergency management procedures

**Skills and Experiences**:
Essential qualifications and experience

Current Working with Children Check
Current Responsible Service of Alcohol (RSA) Certificate
Proven work experience in event delivery or hospitality
Ability to work outdoors and in alternative venues
Ability to see in low light, walking and using stairs, standing for extended periods, manual handling and some lifting

Desirable qualifications and experience

Excellent presentation and communication skills
Outstanding people skills
Ability to work in a team environment
Be proactive, with a can do attitude
Ability to be flexible working over a rotating roster 7 days a week

Sound like you? Then we want to hear from you

Applications close Midnight 25 June 2023

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