Customer Events Officer

1 week ago

Geelong, Victoria, Australia Geelong Arts Centre Full time

Introduction:


Geelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities.


The Geelong Arts Centre is a gathering place for all - a place that boldly offers insights through performance, holds space for public conversation, supports creative experimentation and content development, and is a venue to connect, meet as a community and share a passion for the arts and creativity.

It is the creative heart of Geelong.

Our people are focused on creating a diverse and bold arts community that embraces and values differences.

We value the variety of unique experiences, qualities, and characteristics our people possess, and we share and learn from each other.

Our highly collaborative and dedicated teams aim to ensure the business is continuously growing, striving for exceptional results for both our internal and external stakeholders.

We are always striving to display flexibility and resilience to embrace change.

Description:

About the role:


Geelong Arts Centre Customer Event Officers are part of our frontline team who deliver a level of service and experience that exceeds customer and visitor expectations.

As the first point of contact for all visitors to the Centre, the role of Customer Event Officer is key to ensuring people experience our values in every interaction they have with us - receiving a warm welcome where our smile celebrates inclusiveness and our shared passion for creativity.


This role is diverse and engaging, encompassing food & beverage service, concierge, ushering, providing tours, assisting with merchandise, ticket enquiries, cleaning and emergency procedures.

Our staff are known for their thorough understanding of the Centre's programs and their willingness to provide outstanding support, service and solutions to customers and visitors alike.


Primary Responsibilities:

Ensure event guidelines and Centre policies are followed, including access to spaces and the use of cameras, food and drink within venues
Effectively operate point of sale system
Provide food and beverage service in line with Centre standards, including taking and fulfilling orders and making suggestions based on customer needs

Provide a welcoming and professional first point of contact and source of information for public enquiries about the venue, programs and the local area.

Follow Centre guidelines with respect to food handling and storage. Assist with stocktake of consumables
Support and guide customers to the location of their event, including acting as Usher, scanning tickets and assisting with ticket enquiries
Sell programs and merchandise, including undertaking stock counts and settlement
Lead tours of the venue
Maintain clean and hygienic work environment including clearing glassware in the venue, wiping over tables and benches throughout the shift
Assist in the set-up, clean up, pack up and delivery of events across the Centre's venues, including outdoor events
Assist the Supervisor/Duty Manager in ensuring events are delivered on time to ensure patron and hirer satisfaction

Skills and Experiences:

Selection Criteria:

Essential qualifications and experience

Current Working with Children Check
Current Responsible Service of Alcohol (RSA) Certificate
Proven work experience in event delivery or hospitality
Ability to work outdoors and in alternative venues
Ability to see in low light, walking and using stairs, standing for extended periods, manual handling and some lifting

Desirable qualifications and experience

Vast experience in serving food and alcohol to customers
Excellent presentation and communication skills
Outstanding people skills
Ability to work in a team environment
Be proactive, with a can do attitude
Ability to be flexible working over a rotating roster 7 days a week

Sound like you? Then we want to hear from you

Applications close midnight Friday 1 September

  • Customer Events Officer

    1 week ago

    Geelong, Victoria, Australia Geelong Arts Centre Full time

    Introduction:About UsGeelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities.The Geelong Arts Centre is a gathering place for all - a place that boldly offers insights through performance,...

  • APS6 Senior Events Officer

    2 months ago

    Geelong, Victoria, Australia Randstad Australia Full time

    APS6 Senior Events Officer, 12 month contract, $60.26 per hour, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract...

  • APS6 Senior Events Officer

    3 weeks ago

    Geelong, Victoria, Australia Randstad Australia Full time

    APS6 Senior Events Officer, 12 month contract, $60.26 per hour, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract...

  • Event / Venue Staff Required - Geelong

    1 week ago

    Geelong, Victoria, Australia Spark Event Group Full time

    EVENT/ VENUE STAFFDo you love events and are you looking to kickstart or continue your career in the sport, entertainment, and event industry? Or perhaps you're looking to engage and create new experiences after so long without events? If so, then you are in the right placeWe are looking for a range of casual event / venue & customer service staff who are...

  • Event Venue Staff Required- Geelong

    1 week ago

    Geelong, Victoria, Australia Spark Event Group Full time

    GMHBA EVENT/ VENUE STAFFDo you love events and are you looking to kickstart or continue your career in the sport, entertainment, and event industry? Or perhaps you're looking to engage and create new experiences after so long without events? If so, then you are in the right placeWe are looking for a range of casual event/venue & customer service staff who...

  • Customer Solutions Officer

    1 week ago

    Geelong, Victoria, Australia Hudson Australia Full time

    We are seeking 2 professional Customer Solutions Officers to join our team on a part-time basis, working 3 days per week (25 hours). Position: Contact Centre Officer Job Type: Contract Hours: Part Time 25 hours/week Pay: $44.65/hour + Super Location: Barwon No outbound calls All in bound calls, providing exceptional customer service to the local...

  • Customer Service Officer

    1 week ago

    Geelong, Victoria, Australia Chandler Macleod Full time

    Location***- Geelong, VictoriaCategory***- Call CentreSalary- $31.53 AUD - $31.53 AUD HourlyPosted 29Aug2023Work type Casual/TempContact Spencer SilverReference BH149873Chandler Macleod in partnership with R&L Services (Formerly VicRoads) are seeking enthusiastic Customer Service Officers for their regional office locations in Western Victoria.These...

  • Customer Service Officer

    1 week ago

    Geelong, Victoria, Australia Transport Accident Commission Full time

    Job no: 925633Work type: Full-timeLocation: GeelongCustomer Service Officer Full time, Fixed Term position until 30 June 202 Geelong office location, with flexibility to work remotely Competitive salary $75,420 plus superannuation Annual bonus and salary packaging optionsCare in ActionWith a career at the TAC, you'll be helping us look out for the lives of...

  • Customer Solutions Officer

    1 week ago

    Geelong, Victoria, Australia Hudson Australia Full time

    We are looking for a Customer Solutions Officer for this high-level State Government Agency in Geelong, Victoria. We are looking for 3 professional Customer Solutions Officers to help manage inbound enquiries from existing members, providing exceptional service to start ASAP. Based in Geelong, and close to public transport this contract is ongoing and...

  • Customer Service Officer

    1 week ago

    Geelong, Victoria, Australia Transport Accident Commission Full time

    Job no: 925921Work type: Full-timeLocation: GeelongCustomer Service Officer Multiple full time, fixed term positions until October 202 Geelong office location, with flexible hybrid working Competitive salary $76,928 plus superannuation Annual bonus and salary packaging optionsCare in ActionWith a career at the TAC, you'll be helping us look out for the lives...

  • Rccu Turnaround Event Manager

    1 week ago

    Geelong, Victoria, Australia Viva Energy Full time

    A career with Viva Energy is more than just a job It's an opportunity to be part of something bigger. The opportunity to join an amazing team committed to supporting our evolving energy needs and helping to build a secure and sustainable energy future.Our energy helps people reach their destinations, fuels industries, support local businesses and...

  • Customer Liaison Officer

    1 week ago

    Geelong, Victoria, Australia The Gordon Full time

    $66,452 to $72,236 p.a (pro-rata) plus Superannuation Two part time opportunities are available For further details contact Jessica Lonergan onStaff are recruited to a primary location with the requirement to provide coverage support at other locations as requested.Employment opportunity We have two opportunities available: hours per week) Part Time Ongoing...

  • Customer Service Officer

    1 week ago

    Geelong, Victoria, Australia City of Greater Geelong Full time

    Customer Service Officer:Job no: 498642Work type: CasualClassification: Band 4 Casual - $44.00 p/h (inc casual loading)Categories: Customer ServiceAbout the roleIn this role, you will provide prompt and customer focused service as the first point of contact for enquiries and complaints.Work type: CasualClassification: Band 4 ($44:00 p/h)Key responsibilities...

  • Customer Support Officer

    1 week ago

    Geelong, Victoria, Australia Barwon Health Full time

    Employment StatusTemporary Full TimeProgramSWARHLocationSwarhHours Per Fortnight80Position Summary Join our passionate team based in based in Geelong Connect our community to the future of health care Temporary Fulltime 80hrs per fortnightAbout the facilityBarwon Health is the largest health service in regional Victoria and based in Geelong, it is within...

  • Customer Service Staff in Geelong

    1 week ago

    Geelong, Victoria, Australia Spark Event Group Full time

    CUSTOMER SERVICE/ VENUE STAFFDo you love events and are you looking to kickstart or continue your career in the sport, entertainment, and event industry? If so, then you are in the right placeWe are looking for a range of casual event/venue & customer service staff who are highly motivated, have a can-do attitude and show initiative to join the team to...

  • Customer Service Officer

    1 week ago

    Geelong, Victoria, Australia gforce employment + recruitment Full time

    About the business and the roleDuties and responsibilitiesCreate sales opportunities through enthusiastic and proactive customer serviceAccepting, processing and managing orders using our order fulfillment systemManage and exceed customer expectations throughout the sales processCommunicate with internal stakeholders to minimise wastage, errors and optimise...

  • Customer Service Officer

    1 week ago

    Geelong, Victoria, Australia iq people Full time

    4 week Office based temp assignment:- Great rates:- Start 21 June 2023:- Cusotmer service phone based:- Training provided:- Great company and environment:- Start your day with a free Barista coffee:- GEELONG BASED:Position SummaryWe are looking for multiple Customer Service Extraordinaires who naturally provide a fantastic customer experience. You'll be be...

  • Customer Service Officer

    1 week ago

    Geelong, Victoria, Australia Gateways Support Services Full time

    Immediate start in Geelong North Parttime (3 days/week) 3 Months contract Supportive and enthusiastic team and environmentAbout usOur staff are made up of mountain riders, comedians, skiers, surfers, video game superstars, movie buffs, Musicians, Single people, married people, cat people and dog people and moreyou will find that all people at Gateways all...

  • Retail Customer Service Officer

    1 week ago

    Geelong, Victoria, Australia Australia Post Full time

    Help us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.About the opportunityAs our...

  • Customer Service Officer

    1 week ago

    Geelong, Victoria, Australia Cleanaway Full time

    Job no: 516027Work type: Permanent - Full TimeLocation:VIC Permanent Full Time Position Moolap, Geelong,VIC Career progression and excellent team environment A leader in sustainability and renewable resourcesWho we areWhen you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest waste management company in...