Customer Service Representatives

3 weeks ago


St Kilda, Australia Lumus Imaging Full time

**Date**:9 Jun 2023

**Location**: St Kilda, Victoria, AU, 3000

**Company**:Healius

**Brand**: Lumus Imaging

**Job reference number**:#4686

**Work type**: Full Time (Permanent)

**Job location**: St Kilda

We are currently looking for a customer service representative, to join the newly developed team in St Kilda on a permeant full time basis, providing Phone support to patients and referring doctors.

Our team is passionate about helping people and doing the right thing whilst also having fun. We are a close-knit and supportive team who value a positive environment and diversity within the workplace.

**On Offer here is**:

- A strong culture of team, where you are supported by leaders and peers in a collaborative way.
- Work for a large ASX listed organisation which is focused on delivering positive outcomes to all Australians
- Supported by experienced team members to learn new skills
- An opportunity to work in an industry that makes a difference to people’s lives

**You will be responsible for all reception duties including**:

- Managing and sending patient reports
- Assisting with triaging referrals and responding to patient enquiries.
- Provide basic software support to referrers.
- Organise report addendums, validation, and reviews where necessary.
- Auditing for Medicare, billing, and reporting purposes.
- Record compliments, complaints and feedback where required.
- Providing support to the operations and marketing departments
- General administration duties
- Work along side clerical staff, technicians and Radiologists
- You will be required to work onsite in one of our clinics occasionally completing reception duties including booking appointments and arriving patients.

**Role requirements**:

- Proficient verbal and written communication skills
- Excellent phone manner and responsiveness.
- Great organisational skills.
- Ability to maintain patient confidentiality.
- Ability to problem solve with mínimal supervision.
- Attention to detail with a high level of accuracy.
- Capable of working independently and in a team.
- Ability to follow instruction and take direction.

Part of Healius, Lumus is made up of over 2000 diagnostic imaging experts and support staff across the country.

Healius is ASX listed healthcare organisation that operates 2,200 pathology collection centres and 102 laboratories, 135 Imaging sites and 15 Day Hospitals across Australia.



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