Customer Service Representatives

5 months ago

St Leonards, Australia TAFE NSW Full time

**TAFE NSW Life-Changing Careers**

**Customer Service Representative**

**Building a Talent Pool for multiple locations**

**1x full time permanent position in Lismore & 1x temp part time position in Broken Hill**

**Base Salary $66,212 - $73,085 p.a plus superannuation and annual leave loading.**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and a 35 hour working week.

**About the role**

The Customer Service Representative is responsible for delivering enquiry management and transactional support to enable the delivery of the Student Services Branch service catalogue for all cohorts across the customer journey.

Through customer focused service delivery, the Customer Service Representative will support a multi-channel approach that maximises the enrolment retention and completion of TAFE NSW students and supports the provision of associated services to other TAFE NSW customers. Working Monday - Friday between the hours of 8:00am-6:00pm.

Our temporary part time position in Broken Hill is 17.5 hours per week Monday
- Friday.

We are also looking to build a Talent Pool for other potential upcoming positions for the below locations.
- Armidale
- Broken Hill
- Casino
- Lismore
- Macksville
- Murwillumbah
- Muswellbrook
- St Leonards
- Wollongbar

**About You**

You'll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.

In addition, you will have the following:

- Certificate III in relevant discipline or equivalent skills, knowledge and experience.
- Willingness and ability to travel to nearby learning locations if required.

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close: Monday 3 June at 11.55pm**
- Your current resume

**Targeted Question**:Describe a time where you dealt with a challenging customer. What did you do to ensure the situation ran smoothly and the needs of the customer were met?

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

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