![Lumus Imaging](https://media.trabajo.org/img/noimg.jpg)
Customer Service Team Leader
1 week ago
Date:9 Jun 2023
Location:
St Kilda, Victoria, AU, 3000
Company:
Healius
Brand:
Lumus Imaging
Job reference number:
#4685
Work type:
Full Time (Permanent)
Job location:
St Kilda
Join our dynamic team as the Team Lead Customer Service Representative and take charge of leading a strong, motivated, and driven Customer Service team in a fast-paced, high-volume environment.
In this exciting role, you will collaborate closely with your team to ensure efficient processing of referrals and patient and doctor enquires, while serving as a reliable point of contact for escalations.
You will also play a crucial role in training new team members and act as a triage, ensuring that shifting priorities are effectively addressed.
On Offer here is:
- A strong culture of team, where you are supported by leaders and peers in a collaborative way.
- Supported continuing professional development (CPD) to build a longterm career within Lumus.
- Work for a large ASX listed organisation which is focused on delivering positive outcomes to all Australians
- Supported by experienced team members to learn new skills
- An opportunity to work in an industry that makes a difference to people's lives
You will be responsible for all reception duties including:
- Lead and manage a new customer service team
- Manage workflow and delegate tasks across the team, to meet team KPIs and patient expectations
- Assisting with triaging referrals and responding to patient enquiries.
- Provide software support to referrers.
- Organise report addendums, validation, and reviews where necessary.
- Auditing for Medicare, billing, and reporting purposes.
- Record compliments, complaints and feedback where required.
- Providing support to the operations and marketing departments
- General administration duties
- Work alongside clerical staff, technicians, and Radiologists
Role Requirements:
- Previous experience in leadership role, managing team members
- Knowledge of medical terminology
- Knowledge of medical procedures and processes relative to Medical Imaging
- Knowledge of medical software relating to Medical Imaging (RIS/PACS)
Healius is ASX listed healthcare organisation that operates 2,200 pathology collection centres and 102 laboratories, 135 Imaging sites across Australia.
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