Head of Content

3 weeks ago

Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

We are looking for a passionate and pragmatic **Head of Content** within our People and Culture team (P&C), to ensure the delivery of strategic initiatives and objectives that align with NAB’s P&C vision, as well as delivering a World Class P&C service

**Your opportunity**

The Head of Content is a new role that has been designed to help NAB deliver our world class People and Culture (P&C) function, where colleague experience is pivotal. Our internal customers continue to want on-demand content that is streamlined and easily digestible.

You’ll be responsible for the development and delivery of the Global P&C digital knowledge management strategy across multiple channels and regions, the Head of Content position is accountable for creating and maintaining a world class digital content playbook, including guidelines, standards, and templates. Executing world class colleague content to a global audience, ensuring best in class colleague tone of voice, with an aim to consistently drive colleague self-serviceability.

**About the role**
- Development of P&C communication and digital content strategy to effectively manage colleague knowledge across the organisation
- Accountable for defining colleague tone of voice and ensuring consistent, global P&C colleague brand
- Leads P&C colleague content creation globally, ensuring one-way, same way across all regions, providing flexibility for personalisation locally where required
- Implements and maintains global governance model, inclusive of all P&C digital sites and content
- Knowledge article creation and maintenance including Chatbot content
- Leveraging adoption metrics and data from channel management, to develop a digital content improvement and optimisation programs of work
- Assesses and remediates existing P&C content to make it more user-friendly for colleagues, with a key focus on driving self service
- Guide & mentor P&C service owners to develop new content in line with usability standards and guidelines
- Ensure that new and updated content is published on P&C sites and old or out of date content is removed
- Improve global searchability for optimised colleague experiences
- Deliver the outcome of increasing self-service adoption by providing simpler, targeted, personalised and easier to access content
- People leadership, driving a high performing team, delivery distinctive leadership practices

**What you will bring**
- Strong experience as a knowledge manager and content creator, setting content strategies, standards, practices, and governance - ideally across several industries including financial services
- Global communications experience, directly to colleagues and / or customers
- Experience working in a global service delivery model
- Proven track record of driving self service
- Develop, execute, and measure a content program that is engaging and relevant to our audiences
- Tertiary qualifications in a related discipline (desired)

**_Applications will close Monday 29_**_th_**_ May 2023 _**

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We’re an ASX listed organisation that has been serving Australian communities for more than 160 years. We’re investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

**_ To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status. _**

**_Please note unsolicited CVs from agencies will not be accepted._

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