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Assistant Operations Officer

4 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Assistant Operations Officer. Ongoing role. Primary location Parramatta with possible flexibility across other locations such as Gosford and Wollongong. Hybrid flexible working arrangements.**

An exciting opportunity has arisen for an Assistant Operations Officer to join the Landholder and Corporate Reconstruction team within Duties & Grants, Revenue NSW.

Duties & Grants is part of the Taxes and Grants division within Revenue NSW. Taxes and Grants is responsible for customer interactions for all tax and grant products. We undertake assessments, revenue collection, enquiries, investigations and client education services. We administer grants and use our expertise to research, develop and implement programs to make it easier for our customers to comply.

We are seeking a motivated and enthusiastic team player who is eager to learn and has a focus on investigating, analysing and assessing complex transactions.

**Some of the key responsibilities include**:

- Administering State tax legislation, make assessments and decisions on complex matters and achieve key performance indicators
- Providing legislative and procedural advice to clients and client representatives to ensure they comply with State tax obligations
- Maintaining comprehensive and up to date knowledge of legislation, policies, procedures and business rules to ensure consistency and accuracy in administration of legislation
- Gathering information and undertake research, analysis and compliance investigations
- Case management and the preparation of detailed submissions and reports
- Contribution to innovation and the development and implementation of improved processes

**To be successful in this role you will demonstrate experience in**:

- Client contact and communication skills, analytical and investigation skills and sound decision making skills
- Interpreting and administering State tax and related legislation, providing legislative and procedural advice to taxpayers and their representatives on complex matters
- Case management and the ability to research and analyse information from multiple sources
- Preparation of detailed correspondence, submissions and investigation reports
- A positive and proactive attitude with a focus on time management and achieving business outcomes and key performance indicators
- A flexible approach to work and the ability to work collaboratively and possess a willingness to learn
- Ability to contribute to innovation and the implementation of change

**What we need from you**:
An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Salary Clerk Grade 5/6, with the base salary for this role starting at $89,707 base plus superannuation

**Closing Date**:Monday 30th January 2023 (9.59am)

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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