Customer Support Specialist

2 months ago

Melbourne, Australia Gough Recruitment Full time

Southbank rooftop office with plenty of perks - billiards table & more
- $70-90k + super dependent on experience
- Build & maintain solid, long-lasting relationships

Our Client is a software company that specialises in Property & Real Estate. They are currently on the hunt for their next talented Customer & Technical Support to join their thriving and growing team

Having experienced rapid growth, our Client is looking for someone who has great communication skills, enjoys liaising with new clients, and onboarding them smoothly to ensure they are achieving success through our Client’s platform. They will also be their point of contact for any technical queries thereafter

**About You**
- Ideally you have previously worked in a client-facing technical support role - relationships are key
- Experience working with SaaS/CRMs or similar and have worked to onboard new customers
- You will have a strong technical background and a proven track record of troubleshooting, and solving technical problems for our clients
- Intermediate Microsoft Excel skills and experience working with the import and management of client data
- Experience in the real estate sales, leasing, or property development sector is desirable but not essential

**What are we looking for?**
- Hustle You’re adaptable and thrive through challenges
- Develop and maintain strong relationships with your clients + ensure clients have a positive experience by building solid rapport
- Excellent written and oral communication skills - you'll need to communicate technical topics to a range of different users in terms they will understand
- Highly organised, time management skills, prioritisation & strong attention to detail
- Ability to evaluate, troubleshoot and actively follow up customer issues
- Working in various administrative and client support aspects of the business
- Work with clients to help prepare and manage data in Excel for import into their software packages
- Monitor customer satisfaction throughout the onboarding phase and implement measures to improve the customer experience
- Share customer feedback with the product teams to help inform development priorities

**What's in it for you**
- Amazing rooftop office with access to a swimming pool, private gym, dining and wine rooms, library with fireplace, outdoor BBQ areas, games room, billiards table, theatre room and more
- Exposure to and ability to learn about other areas of the business
- Participate in company “workcation” trips out of Australia

If you'd like to have a confidential discussion about the role and company, then please contact
**Nick Mingos** on

  • Customer Support Specialist

    3 weeks ago

    Melbourne, Australia Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 28 countries and have grown...

  • Customer Support Specialist

    4 weeks ago

    Melbourne, Australia Brook Recruitment Full time

    Central CBD Location | Supportive team culture - Career development, growth and training - Snack bar and daily lunch bar provided **About the company** A vibrant, exciting **Financial Services Firm **have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business for over 20 years and has won amazing...

  • Customer Support Specialist

    3 hours ago

    Melbourne, Australia Brook Recruitment Full time

    Central CBD Location | Supportive team culture - Career development, growth and training - Snack bar and daily lunch bar provided **About the company** A vibrant, exciting **Financial Services Firm **have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business for over 20 years and has won amazing...

  • Customer Support Specialist

    3 weeks ago

    Melbourne, Australia Flo Energy Singapore Pte. Ltd. Full time

    We are looking for an experienced **Customer Support Specialist** to join our team. Reporting to Head of Customer Operations, you will be the key point of contact for customers seeking assistance or after-sales support. This position is perfect for an ambitious professional who enjoys a fast-paced working environment whilst having a keen eye for detail, is...

  • Customer Support Specialist

    5 days ago

    Melbourne, Victoria, Australia Brook Recruitment Full time

    Central CBD Location | Supportive team culture Career development, growth and training Snack bar and daily lunch bar providedAbout the companyA vibrant, exciting Financial Services Firm have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business for over 20 years and has won amazing awards such as...

  • IT Customer Support Specialist.

    1 month ago

    Melbourne, Australia Agfa Full time

    Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia. Agfa HealthCare supports care providers and assists their health professionals across hospital departments, sites, networks, etc., to deliver quality care and...

  • IT Customer Support Specialist

    5 days ago

    Melbourne, Victoria, Australia Agfa Full time

    Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia. Agfa HealthCare supports care providers and assists their health professionals across hospital departments, sites, networks, etc., to deliver quality care and...

  • IT Customer Support Specialist.

    3 weeks ago

    Melbourne, Australia Agfa Full time

    Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia. Agfa HealthCare supports care providers and assists their health professionals across hospital departments, sites, networks, etc., to deliver quality care and...

  • Customer Support Specialist

    5 days ago

    Melbourne, Victoria, Australia DFP Recruitment Services Full time

    Customer Support SpecialistAre you passionate about providing excellent customer service and excited about joining a dynamic start-up environment? Our client, a new Energy Retailer in Australia focusing on clean renewable energy, is seeking a Customer Support Specialist to have a significant impact right from the start.Manage customer support operations...

  • IT Customer Support Specialist

    5 days ago

    Melbourne, Victoria, Australia Agfa-Gevaert Full time

    Select how often (in days) to receive an alert: Create Alert Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.Agfa HealthCare supports care providers and assists their health professionals across hospital departments,...

  • IT Customer Support Specialist

    1 month ago

    Melbourne, Australia AGFA Full time

    Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.   Agfa HealthCare supports care providers and assists their health professionals across hospital departments, sites, networks, etc., to deliver quality care and...

  • Customer Support Specialist

    5 days ago

    Melbourne, Victoria, Australia VendorPanel Pty Full time

    Be one of the first 25 applicantsContact the job poster from VendorPanelLooking to grow within an award-winning SaaS company?Excited about a dynamic role every day?Dedicated to providing top-notch customer service?If you answered YES to ALL, keep readingWe are hiring a Customer Support Specialist to join our fast-expanding international Procuretech SaaS...

  • Customer Support Specialist

    5 days ago

    Melbourne, Victoria, Australia Flo Energy Singapore Pte. Ltd. Full time

    We are looking for an experienced Customer Support Specialist to join our team. Reporting to Head of Customer Operations, you will be the key point of contact for customers seeking assistance or after-sales support. This position is perfect for an ambitious professional who enjoys a fast-paced working environment whilst having a keen eye for detail, is able...

  • Customer Support Specialist

    5 days ago

    Melbourne, Victoria, Australia Montu Full time

    Job DescriptionThe Customer Support Specialist's core role is to be the frontline support for our wholesale pharmacy partners and ensure that every interaction results in an excellent experience for both our current and potential customers. The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides daily...

  • Specialist Support Coordinator

    4 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    **Specialist Support Coordinator**: - Volunteer / Charity / Community - Support Services - VIC Other - Contract 8/2/2024 - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract...

  • Specialist Support Coordinator

    2 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    **Specialist Support Coordinator**: - Volunteer / Charity / Community - Support Services - VIC Other - Contract 23/2/2024 - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract...

  • Customer Support Specialist

    4 weeks ago

    Melbourne, Australia Montu Full time

    Job DescriptionThe Customer Support Specialist’s core role is to be the frontline support for our wholesale pharmacy partners and ensure that every interaction results in an excellent experience for both our current and potential customers.  The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides...

  • Customer Support Specialist

    3 weeks ago

    Melbourne, Australia Montu Full time

    Job DescriptionThe Customer Support Specialist’s core role is to be the frontline support for our wholesale pharmacy partners and ensure that every interaction results in an excellent experience for both our current and potential customers.  The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides...

  • Specialist Support Coordinator

    4 weeks ago

    West Melbourne, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training opportunities - West Melbourne location - 6 month contract opportunity - Generous hourly rate and salary packaging available - Bi-monthly external clinical supervision and training...

  • Customer Support Specialist

    2 months ago

    Melbourne, Australia Frontier Software Full time

    Customer Support Specialist - Work/Life Balance with flexibility to regularly work from home - Exceptional career growth opportunities - Enjoy your Christmas and start in January Do you have payroll experience? Do you love working in phone based support? Do you have a systems background or a love of technology? **The Role** **What will you get?** - A...