Customer Support Specialist

1 week ago


Melbourne, Victoria, Australia DFP Recruitment Services Full time

Customer Support Specialist

Are you passionate about providing excellent customer service and excited about joining a dynamic start-up environment? Our client, a new Energy Retailer in Australia focusing on clean renewable energy, is seeking a Customer Support Specialist to have a significant impact right from the start.

  • Manage customer support operations efficiently, handling both inbound and outbound calls with professionalism.
  • Ensure seamless message handling and exceptional service delivery.
  • Supervise call and omni-channel queues effectively.
  • Utilize product knowledge to offer personalized solutions and address customer issues collaboratively.
  • Engage empathetically with customers, understanding their needs and resolving concerns promptly.
  • Resolve customer complaints and strive for satisfactory outcomes within industry guidelines.
  • Analyze customer feedback trends and contribute to regular reporting.
  • Promote agile principles for continuous improvement in customer experience.
  • Thrive in a fast-paced environment and adapt to changing operational needs.

To excel in this role, you should:

  • Have a solid understanding of the energy sector.
  • Possess strong communication skills, attention to detail, active listening abilities, empathy, and respect.
  • Demonstrate expertise in customer service or contact center roles.
  • Show motivation, precision in task completion, and effective problem-solving skills.
  • Be able to collaborate with diverse stakeholders and work independently.

Additional skills that would be advantageous:

  • Proficiency in technology utilization for operational efficiency.
  • Familiarity with Salesforce.

Culture and Benefits:

  • Exciting opportunity in a start-up environment with a chance to influence directly.
  • Participate in product development and company expansion from the ground level.
  • Enjoy autonomy and a crucial role in the Customer Operations Team.
  • Thrive in an open and dynamic workplace.
  • Receive five weeks of annual leave and maintain a healthy work-life balance.

If you are eager to contribute to revolutionizing customer experience in the energy industry, apply now or get in touch with our Mulgrave team for further discussions.



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