Customer Support Specialist

1 week ago

Melbourne, Victoria, Australia Flo Energy Singapore Pte. Ltd. Full time
We are looking for an experienced
Customer Support Specialist to join our team.

Reporting to Head of Customer Operations, you will be the key point of contact for customers seeking assistance or after-sales support.

This position is perfect for an ambitious professional who enjoys a fast-paced working environment whilst having a keen eye for detail, is able to resolve issues in a timely manner and is able to work both autonomously, and within a team to provide both internal and external customers with excellent customer service and support.

Full-time - Melbourne
- "It's surely our responsibility to do everything within our power to create a planet that provides a home not just for us, but for all life on Earth

"- David Attenborough
About Flo:


Hi, we're Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.


We do that by making clean energy as cheap as conventional energy, investing in smart technology to reduce our operating costs and passing the savings to our members.

And yes, it's not impossible.

We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for

What you will be doing:

As the Customer Support Specialist you will:

  • Manage the end-to-end customer support function, including but not limited to answering inbound and outbound customer service calls with excellence, taking, & disseminating messages effectively and efficiently ensuring a superior service experience for customers, overseeing and managing call/ omni channel queues.
  • Engage with customers with interest and empathy, communicating effectively to identify their needs and resolving any concerns seamlessly.
  • Deescalate customer complaints, working towards appropriate resolutions to customer requirements, in adherence with Flo's standards.
  • Identify and analyse customer feedback trends and issues and support with Daily, weekly & month end reporting.
  • Champion the adoption of agile principles within the team for continuous customer experience improvement.
  • Have the ability to work in (and with) a fast paced environment and flexible to work with fluctuating operational demands
  • Strong conversational skills, a keen eye for detail and a talent for active listening, empathy, respect and humour.
  • Excellent communication (written & verbal), high accurate data entry skills and ability to perform under pressure.
  • Demonstrated experience in customer service or contact centre.
  • Be highly motivated with a keen eye for detail and able to follow up and finalise
tasks.

  • Strong knowledge of energy industry.
  • Excellent problemsolving and decisionmaking abilities.
  • Demonstrated ability to both work as a team player and independently with a number of diverse stakeholders
-
Extra points if you:

  • Are tech-savvy, with an interest in leveraging technology to enhance operational efficiency and sustainability.
  • Salesforce knowledge is highly regarded
    Culture and benefits:
  • An exciting start up position where you can make an impact.
  • Get involved in product development and regional expansion from the ground up to chart the future of Flo.
  • A lot of freedom and an essential role in the Customer Operations Team
  • Work in an openminded and dynamic environment
  • Five weeks annual leave and great worklife balance
    Equal Opportunity Employer Statement:

We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation.

We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential.

We believe each individual's uniqueness is invaluable and helps make our company better.

Join a fast-growing electricity retailer that's making renewable energy accessible for all:
We are looking for growth minded people who share our values and beliefs. We would love to hear from you, even if you feel unsure about meeting every requirement listed above.

  • Join us as our new Customer Support Specialist

  • Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Brook Recruitment Full time

    Central CBD Location | Supportive team culture Career development, growth and training Snack bar and daily lunch bar providedAbout the companyA vibrant, exciting Financial Services Firm have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business for over 20 years and has won amazing awards such as...

  • IT Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Agfa Full time

    Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia. Agfa HealthCare supports care providers and assists their health professionals across hospital departments, sites, networks, etc., to deliver quality care and...

  • Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia DFP Recruitment Services Full time

    Customer Support SpecialistAre you passionate about providing excellent customer service and excited about joining a dynamic start-up environment? Our client, a new Energy Retailer in Australia focusing on clean renewable energy, is seeking a Customer Support Specialist to have a significant impact right from the start.Manage customer support operations...

  • IT Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Agfa-Gevaert Full time

    Select how often (in days) to receive an alert: Create Alert Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.Agfa HealthCare supports care providers and assists their health professionals across hospital departments,...

  • Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia VendorPanel Pty Full time

    Be one of the first 25 applicantsContact the job poster from VendorPanelLooking to grow within an award-winning SaaS company?Excited about a dynamic role every day?Dedicated to providing top-notch customer service?If you answered YES to ALL, keep readingWe are hiring a Customer Support Specialist to join our fast-expanding international Procuretech SaaS...

  • Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Montu Full time

    Job DescriptionThe Customer Support Specialist's core role is to be the frontline support for our wholesale pharmacy partners and ensure that every interaction results in an excellent experience for both our current and potential customers. The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides daily...

  • Specialist Support Coordinator

    1 week ago

    West Melbourne, Victoria, Australia Gateways Support Services Full time

    Specialist Support Coordinator: Volunteer / Charity / Community Support Services VIC Other Contract23/2/202 West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and...

  • Specialist Support Coordinator

    1 week ago

    West Melbourne, Victoria, Australia Gateways Support Services Full time

    West Melbourne location - 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunitiesGateways...

  • Program & Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Harris Computer Systems Full time

    Reporting to VP Support Services, the Program and Customer Support Specialist will be responsible for coordinating the daily administration of our health programs and for providing product and service information and support. You must be highly organised, process-driven and detail orientated, have exceptional verbal and written communication skills and the...

  • Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Mayday Recruitment Full time

    Mayday is proud to partner with a leading SaaS provider in the construction and building operations sector. We are looking for a Customer Support Specialist to join a team in a time of growthOur client provides a global collaboration SaaS platform that is simplifying multiple processes within the construction industry. With over 50,000 customers worldwide...

  • Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Camp Australia Full time

    At Camp Australia, children are at the heart of everything we do. We guide children's growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow.We partner with government, independent and religious schools across Australia. As every school is different, and...

  • Customer Support Specialist

    1 month ago

    Melbourne, Victoria, Australia GO Markets Full time

    The Company GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 18 years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members.We believe our underlying culture built around integrity, innovation, compliance, passion, and teamwork,...

  • Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Tyro Full time

    **Why work for usWe're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and...

  • Customer Support and Admin Specialist

    1 week ago

    Melbourne, Victoria, Australia Red Energy Full time

    Customer Support and Admin SpecialistRed Energy is an energy retailer committed to providing award winning service to our customers, all while working effectively to see results for the business. We are owned by the mighty Snowy Hydro, so our passion lies with renewable energy and helping to create a sustainable future; this also makes us 100% Australian...

  • Customer Service Specialist Specialist

    1 week ago

    Melbourne, Victoria, Australia https:www.bebeejoin Full time

    Customer Service Specialist Specialist - Melbourne, Australia - Commonwealth Bank of AustraliaNote we have 6 fulltime roles available.Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office. DescriptionCustomer Service Specialist Specialist -...

  • Customer Service Specialist Specialist

    1 week ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Specialist - Estate Settlement Services Note we have 6 fulltime roles available. Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office.See yourself in our teamContact Services, Estate Settlement and Support are...

  • B2B Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia carsales Full time

    What's on offer : A place where you can move your career forward, where you'll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world. We're proud to be recognised as one of Australia's Best WorkplacesTM by Great Place to Work, an AFR BOSS Best Place to Work, a Family Friendly...

  • B2B Customer Support Specialist

    1 week ago

    Melbourne, Victoria, Australia carsales Full time

    Job DescriptionAs a B2B Customer Support Specialist within the carsales Dealer Services team, you will be the eyes and ears to our customers by providing both general and technical support to our Dealers, Performance Managers, and BDMs. You'll provide exceptional customer service across phone, email and LiveChat, with the objective to find a way and say...

  • Specialist Mentor

    1 week ago

    Melbourne, Victoria, Australia Randstad Student Support Full time

    Have you got a passion for helping students with additional needs reach their academic goals? Are you looking for a role that works around your lifestyle? If this sounds like an ideal place to work, then Randstad has a job for youAs a specialist mentor you will be working on a one to one basis with students in higher education by being their trusted advisor...

  • Customer Banking Specialist

    1 week ago

    Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    Customer Banking Specialist - Thomastown Customer Banking Specialist - Thomastown Commonwealth Bank of Australia Melbourne, Australia Customer Banking Specialist - Thomastown Commonwealth Bank of Australia Melbourne, Australia Posted 4 days ago Permanent Competitive Customer Banking Specialist - Thomastown Please note that rosters are predetermined....