Customer Support Specialist
1 week ago
Be one of the first 25 applicants
Contact the job poster from VendorPanel
- Looking to grow within an award-winning SaaS company?
- Excited about a dynamic role every day?
- Dedicated to providing top-notch customer service?
We are hiring a Customer Support Specialist to join our fast-expanding international Procuretech SaaS company. Reporting to our Customer Support Team Lead, you will support our global customers by delivering exceptional customer service.
This role is perfect for those eager to learn and advance in our company - many of our Product, Customer Success, and Implementation team members began as Support Specialists.
In this role, you will:
- User Support and Engagement: Provide top-notch support to users, assist them in navigating any challenges with the platform, respond to support chat sessions and emails, deliver online training, and engage in proactive support campaigns.
- Application and Platform Support: Bridge the gap between users and the technical team, assist in activating and configuring platform features, manage user access and licensing, and support sales, customer success, and account management teams.
- Operational and Administrative Support: Collaborate with the Support Team Leader in managing daily back-office activities, including data entry, system request processing, and compiling reports for stakeholders.
- A motivated self-starter with strong prioritization skills in a fast-paced environment.
- Proven ability to meet targets and SLA's consistently.
- Exceptional customer service skills and quick response to inquiries.
- Strong organizational and detail-oriented mindset.
- Capability to work in a team and independently manage targets.
- Past experience in a support or service role is a plus.
- Ability to adapt quickly to new priorities.
- Experience in customer-facing, back-office, or administration roles.
- Experience using online ticketing and Help Centre platforms like Zendesk.
- Customer and stakeholder-centric approach.
- Quick learning of systems and processes.
- Effective time management and planning.
- Balance between quality and quantity of work in set timeframes.
- Strong communication and interpersonal skills.
- Attention to detail and ability to adapt to changing priorities.
- Our company overview:
- VendorPanel provides an award-winning technology platform for corporate and government buyers, facilitating streamlined procurement processes and impactful economic outcomes. We boast a people-centric, eco-friendly work environment with room for career growth.
We value professional integrity, diversity, and excellence in our team. If you are passionate, driven, and proactive, we encourage you to apply and be part of our enthusiastic team.
Note to applicants:
We promote inclusivity and diversity in our workplace and welcome applications from all backgrounds. If you require any accommodations during the interview process, please inform our hiring manager. Please note that candidates must have the legal right to work in New Zealand and undergo a police record check due to the nature of our work.Seniority level
- Seniority level Associate
- Employment type Full-time
- Job function Customer Service
- Industries IT Services and IT Consulting and Software Development
Referrals can improve your chances of getting an interview with VendorPanel by 2x
Stay informed about new Customer Support Specialist positions in Melbourne, Victoria, Australia
Melbourne, Victoria, Australia job postings over different timeframes.
Customer Service Representative (24th June)Find new ways to access community knowledge with expert insights integrated into articles, augmented by AI.
-
Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Brook Recruitment Full timeCentral CBD Location | Supportive team culture Career development, growth and training Snack bar and daily lunch bar providedAbout the companyA vibrant, exciting Financial Services Firm have an opportunity for a Customer Service Specialist to join its growing team. This industry leader has been in business for over 20 years and has won amazing awards such as...
-
IT Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Agfa Full timeAgfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia. Agfa HealthCare supports care providers and assists their health professionals across hospital departments, sites, networks, etc., to deliver quality care and...
-
Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia DFP Recruitment Services Full timeCustomer Support SpecialistAre you passionate about providing excellent customer service and excited about joining a dynamic start-up environment? Our client, a new Energy Retailer in Australia focusing on clean renewable energy, is seeking a Customer Support Specialist to have a significant impact right from the start.Manage customer support operations...
-
IT Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Agfa-Gevaert Full timeSelect how often (in days) to receive an alert: Create Alert Agfa HealthCare has an excellent opportunity for a professional, motivated and customer-focused IT Customer Support Specialist to join the Global Support Network team in Melbourne, Australia.Agfa HealthCare supports care providers and assists their health professionals across hospital departments,...
-
Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Flo Energy Singapore Pte. Ltd. Full timeWe are looking for an experienced Customer Support Specialist to join our team. Reporting to Head of Customer Operations, you will be the key point of contact for customers seeking assistance or after-sales support. This position is perfect for an ambitious professional who enjoys a fast-paced working environment whilst having a keen eye for detail, is able...
-
Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Montu Full timeJob DescriptionThe Customer Support Specialist's core role is to be the frontline support for our wholesale pharmacy partners and ensure that every interaction results in an excellent experience for both our current and potential customers. The Customer Support Specialist handles both inbound and outbound communications via phone and email and provides daily...
-
Specialist Support Coordinator
1 week ago
West Melbourne, Victoria, Australia Gateways Support Services Full timeSpecialist Support Coordinator: Volunteer / Charity / Community Support Services VIC Other Contract23/2/202 West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and...
-
Specialist Support Coordinator
1 week ago
West Melbourne, Victoria, Australia Gateways Support Services Full timeWest Melbourne location - 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunities West Melbourne location 6 month contract opportunity Generous hourly rate and salary packaging available Bimonthly external clinical supervision and training opportunitiesGateways...
-
Program & Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Harris Computer Systems Full timeReporting to VP Support Services, the Program and Customer Support Specialist will be responsible for coordinating the daily administration of our health programs and for providing product and service information and support. You must be highly organised, process-driven and detail orientated, have exceptional verbal and written communication skills and the...
-
Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Mayday Recruitment Full timeMayday is proud to partner with a leading SaaS provider in the construction and building operations sector. We are looking for a Customer Support Specialist to join a team in a time of growthOur client provides a global collaboration SaaS platform that is simplifying multiple processes within the construction industry. With over 50,000 customers worldwide...
-
Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Camp Australia Full timeAt Camp Australia, children are at the heart of everything we do. We guide children's growth before school, after school and on their holidays. Our engaged educators foster a safe, inclusive environment where children can relax, have fun and grow.We partner with government, independent and religious schools across Australia. As every school is different, and...
-
Customer Support Specialist
1 month ago
Melbourne, Victoria, Australia GO Markets Full timeThe Company GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 18 years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members.We believe our underlying culture built around integrity, innovation, compliance, passion, and teamwork,...
-
Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia Tyro Full time**Why work for usWe're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture. Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and...
-
Customer Support and Admin Specialist
1 week ago
Melbourne, Victoria, Australia Red Energy Full timeCustomer Support and Admin SpecialistRed Energy is an energy retailer committed to providing award winning service to our customers, all while working effectively to see results for the business. We are owned by the mighty Snowy Hydro, so our passion lies with renewable energy and helping to create a sustainable future; this also makes us 100% Australian...
-
Customer Service Specialist Specialist
1 week ago
Melbourne, Victoria, Australia https:www.bebeejoin Full timeCustomer Service Specialist Specialist - Melbourne, Australia - Commonwealth Bank of AustraliaNote we have 6 fulltime roles available.Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office. DescriptionCustomer Service Specialist Specialist -...
-
Customer Service Specialist Specialist
1 week ago
Melbourne, Victoria, Australia Commonwealth Bank of Australia Full timeCustomer Service Specialist Specialist - Estate Settlement Services Note we have 6 fulltime roles available. Role is hybrid, requiring partial office attendance at our Collins Street office. Note, training will consists of a minimum of two week fulltime in Collins Street office.See yourself in our teamContact Services, Estate Settlement and Support are...
-
B2B Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia carsales Full timeWhat's on offer : A place where you can move your career forward, where you'll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world. We're proud to be recognised as one of Australia's Best WorkplacesTM by Great Place to Work, an AFR BOSS Best Place to Work, a Family Friendly...
-
B2B Customer Support Specialist
1 week ago
Melbourne, Victoria, Australia carsales Full timeJob DescriptionAs a B2B Customer Support Specialist within the carsales Dealer Services team, you will be the eyes and ears to our customers by providing both general and technical support to our Dealers, Performance Managers, and BDMs. You'll provide exceptional customer service across phone, email and LiveChat, with the objective to find a way and say...
-
Specialist Mentor
1 week ago
Melbourne, Victoria, Australia Randstad Student Support Full timeHave you got a passion for helping students with additional needs reach their academic goals? Are you looking for a role that works around your lifestyle? If this sounds like an ideal place to work, then Randstad has a job for youAs a specialist mentor you will be working on a one to one basis with students in higher education by being their trusted advisor...
-
Customer Banking Specialist
1 week ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeCustomer Banking Specialist - Thomastown Customer Banking Specialist - Thomastown Commonwealth Bank of Australia Melbourne, Australia Customer Banking Specialist - Thomastown Commonwealth Bank of Australia Melbourne, Australia Posted 4 days ago Permanent Competitive Customer Banking Specialist - Thomastown Please note that rosters are predetermined....