Customer Support Specialist

1 week ago


Melbourne, Victoria, Australia VendorPanel Pty Full time

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Contact the job poster from VendorPanel

  • Looking to grow within an award-winning SaaS company?
  • Excited about a dynamic role every day?
  • Dedicated to providing top-notch customer service?
If you answered YES to ALL, keep reading
We are hiring a Customer Support Specialist to join our fast-expanding international Procuretech SaaS company. Reporting to our Customer Support Team Lead, you will support our global customers by delivering exceptional customer service.

This role is perfect for those eager to learn and advance in our company - many of our Product, Customer Success, and Implementation team members began as Support Specialists.

In this role, you will:
  • User Support and Engagement: Provide top-notch support to users, assist them in navigating any challenges with the platform, respond to support chat sessions and emails, deliver online training, and engage in proactive support campaigns.
  • Application and Platform Support: Bridge the gap between users and the technical team, assist in activating and configuring platform features, manage user access and licensing, and support sales, customer success, and account management teams.
  • Operational and Administrative Support: Collaborate with the Support Team Leader in managing daily back-office activities, including data entry, system request processing, and compiling reports for stakeholders.
To excel in this role, you should have:
  • A motivated self-starter with strong prioritization skills in a fast-paced environment.
  • Proven ability to meet targets and SLA's consistently.
  • Exceptional customer service skills and quick response to inquiries.
  • Strong organizational and detail-oriented mindset.
  • Capability to work in a team and independently manage targets.
  • Past experience in a support or service role is a plus.
  • Ability to adapt quickly to new priorities.
Additional advantageous skills:
  • Experience in customer-facing, back-office, or administration roles.
  • Experience using online ticketing and Help Centre platforms like Zendesk.
Attributes needed for success in this role:
  • Customer and stakeholder-centric approach.
  • Quick learning of systems and processes.
  • Effective time management and planning.
  • Balance between quality and quantity of work in set timeframes.
  • Strong communication and interpersonal skills.
  • Attention to detail and ability to adapt to changing priorities.
  • Our company overview:
  • VendorPanel provides an award-winning technology platform for corporate and government buyers, facilitating streamlined procurement processes and impactful economic outcomes. We boast a people-centric, eco-friendly work environment with room for career growth.
Company culture:
We value professional integrity, diversity, and excellence in our team. If you are passionate, driven, and proactive, we encourage you to apply and be part of our enthusiastic team.

Note to applicants:
We promote inclusivity and diversity in our workplace and welcome applications from all backgrounds. If you require any accommodations during the interview process, please inform our hiring manager. Please note that candidates must have the legal right to work in New Zealand and undergo a police record check due to the nature of our work.Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries IT Services and IT Consulting and Software Development

Referrals can improve your chances of getting an interview with VendorPanel by 2x

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