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Service Delivery Manager
3 weeks ago
australia melbourne permanent au$140000 - au$160000 per annum + + super + bonus**The Company**:
Talent has partnered with a multi-award-winning Managed Services Provider (MSP) that’s looking for their next Service Delivery Manager to join their thriving team.
**About the role**:
As a Service Delivery Manager you will be managing several engagements/ accounts across ANZ spread across multiple industry verticals such as Healthcare, Education, Financial Services, & Public Sector and more.
This high touch role will see you focus on customer retention & satisfaction as you navigate SLA’s, manage projects, and technology migrations.
**Responsibilities**:
- Developing and enhancing client relationships
- Drive monthly meetings and monitor SLA’s,
- Seek continuous improvement across delivery and reporting
- Oversee deployments and migrations and guide technical roadmaps
- Become the trusted advisor across your set of accounts and identify expansion/growth opportunities
**Benefits**:
- Training & Development fund - consistent upskilling
- Morning breakfasts & fully stocked kitchen
- Discounted Gym memberships
- Personalized career progression
- Flexible work (WFH/Office) - 3 days in, 2 days out
- **Salary: $140k + Super + Bonus**
**Requirements**:
- Have 4+ years’ experience across a Systems Integrator (SI), Managed Services Provider (MSP), or IT Consultancy
- 4+ years’ experience across ITIL/ITSM
- 4+ years across IT delivery & projects
- Hold certifications across Microsoft, VMware, Cisco/Juniper, Cybersecurity
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