Service Delivery Manager

4 days ago

Melbourne, Australia VOCUS Full time

Join an ambitious Telco at an exciting phase of growth
- Thrive in a company with a great working culture and great leaders
- Do it. Own it. Love it.

Our business is crazy about customers. We use disruptive thinking every day to deliver incredible experiences to our customers and teams. We empower our people to
**Do it. Own it. Love it**. and that’s why they choose to work for us. Here, it’s never just a job - we care about what we do and the impact we have, and that’s what connects us.

**About the role**
As a Service Delivery Manager (Federal Government), you’ll be responsible for identifying customer needs, overseeing, and ensuring seamless delivery and network management of services within the context of the customer requirements. The foundation of this role is assuring compliance with approved processes and establishing new processes (interim and end-state), to provide consistently high levels of customer service, operational excellence, and governance in a cost-effective manner. You’ll be overseeing and leading all activities within the operations and delivery that support the services provided by Vocus.

Your key responsibilities in this role will include, but are not limited to:

- Lead the service delivery team within the customer environment, managing conflict, and ensuring the teams processes and tasks are carried out efficiently and effectively.
- Participate/Identify potential opportunities for incremental revenue growth within the customer account.
- Determine ways to reduce costs without compromising customer satisfaction.
- Assess customer feedback and use your creativity to establish, improve, and refine services.
- Build partnerships and liaise with team leaders to determine the company’s services, delivery criteria, and solutions for issues that may arise.
- Compliance with related customer reporting, systems, data quality and documentation requirements.
- Ensure monthly reporting obligations on all critical deliverables are fulfilled in line with the client and management requirements.
- Manage and provide lead on all major Incidents and emergency changes.
- Acting as a customer advocate within Vocus and leading customer service improvement initiatives (CSI) where possible.

**About success in this role**
With your strong relationship management and leadership skills, you’ll enjoy working collaboratively as part of a customer-focused team who are eager to provide great service to its customers within the Enterprise and Government division. This role requires a high degree of passion and drive for continual service improvement to drive efficient outcomes for the customer and our business. - you’ll also bring to the role:

- Tertiary qualifications in Business, IT/Technology, or related discipline.
- Previous experience in a similar role and working in the Telecommunications and Government space.
- Experience in Salesforce and Business Intelligence platforms.
- Ability to influence and negotiate with multiple stakeholders within a multi-vendor customer environment.
- Ability to be adaptable and agile in the changing Technology landscape.
- ITIL certified or demonstrated knowledge and experience in working in an ITIL environment.
- Understanding of ITIL framework and its implementation is critical to this role.
- Exposure to working with Government Departments is highly desirable, but not essential.
- Willing to go through Baseline, NV1, NV2 or PV AGVSA or any customer specific clearance as required in the customer environment.

**_**Please note: a security clearance will be required for this role. Therefore, you must be an Australian Citizen to be eligible for a clearance._**

**The extra stuff we know you want to know**
We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practise work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more

**Did I hear you say, “Who is Vocus?”**
We’re a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that’s what we’ve given them.
- We built the network thanks to our own team of highly skilled fibre engineers.
- We own our network giving us easier, straightforward access.
- We manage our network here in Australia out of our Melbourne offices.

We now have more than 25,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.

LI-VOC

LI-Hybrid

  • Head of Delivery

    2 months ago

    Melbourne, Australia Service Victoria Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / 24 months Organisation: Service Victoria **Salary**: $182,813 - $248,629 Occupation: Other Reference: VG/MC/SV/TECH/1832484 Be accountable for the delivery of Service Victoria’s portfolio of projects including oversight of the portfolio pipeline and effective governance controls and...

  • Delivery Lead

    1 week ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Delivery Lead to join ServiceStream in our Corporate sector based on Collins Street, Melbourne About the Role Service Stream’s Corporate division are currently seeking a Delivery Lead to join our growing team, in Melbourne. The primary purpose of the...

  • Service Delivery Manager

    7 months ago

    Melbourne, Australia Hudson Australia Full time

    **Service Delivery Manager** **$190,000 inc super** **Responsibilities**: - **Project Management**:Lead an Agile software implementation project, including creating detailed project plans, managing timelines, and ensuring on-time, within-budget delivery. - **Function Design and Strategy Development**:Assess current capabilities, identify gaps, and design...

  • Service Delivery Manager

    6 days ago

    Melbourne, Australia SSP Limited Full time

    Do you want to work with great people? Looking for the opportunity to progress and further develop your career? We’re currently recruiting and would love to speak with you about how SSP could be the right place for you. Please read on for further information. Job Summary The purpose of the Service Delivery Manager will be: To manage the performance of...

  • Service Delivery Manager

    7 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne permanent au$140000 - au$160000 per annum + + super + bonus**The Company**: Talent has partnered with a multi-award-winning Managed Services Provider (MSP) that’s looking for their next Service Delivery Manager to join their thriving team. **About the role**: As a Service Delivery Manager you will be managing several engagements/...

  • Engagement Manager

    7 months ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Role: Engagement Manager** **Location: Melbourne** **Client: LTI Mindtree** - **About Delivery Centric**:_ - **Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take great pride in delivering high quality outcomes at a...

  • Service Delivery Manager

    6 months ago

    Melbourne, Australia Slalom Consulting Full time

    **Slalom** Slalom is a purpose-driven consulting company focused on strategy, technology and business transformation. Founded in 2001, we had a simple goal - build a company where people love their work and love their life. As we continue to grow in Australia, we have a responsibility and opportunity to do good in the world. We’re committed to building...

  • Service Delivery Manager

    7 months ago

    Melbourne, Australia Verra Mobility Full time

    **Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling...

  • Service Delivery Manager

    5 months ago

    Melbourne, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities** As a Service Delivery Manager, you will play a crucial role in...

  • Service Delivery Manager

    7 months ago

    Melbourne, Australia Toll Group Full time

    Company Description **About Toll Group** Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs. **Job Description**: **Location**: Port Melbourne As we continue our journey of...

  • Service Delivery Manager

    7 months ago

    Melbourne, Australia Versent Full time

    We are currently recruiting for a Service Delivery Manager to join our Modern Run practice within the Cloud Ops IAM team. This is a newly created role that will see you working very closely with our customer to ensure delivery and overall operational excellence. On a day to day, you’ll be- Leading and managing the service delivery for our customers to...

  • Service Delivery Manager

    6 days ago

    Melbourne, Australia Aussie Broadband Full time

    Introduction: Why work for Aussie? For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry. Our fantastic culture thrives on our values: -...

  • Service Delivery Manager

    7 months ago

    Melbourne, Australia Six Degrees Executive Full time

    Location: - Melbourne- Job Type: - Permanent- Salary: - Competitive- Contact: - Laura Houlston Six Degrees Executive has exclusively partnered with a well-known hardware supplier, working with builders to provide a variety of materials. They are a national brand, with over 1,500 employees. Reporting to the CIO, you will form part of the Technology leadership...

  • Service Delivery Manager

    2 weeks ago

    Melbourne, Australia f5 Full time

    Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. Role Overview: The Services Delivery Manager is an integral member of the F5 Support team, leading the relationship within F5 and between...

  • Service Delivery Manager

    6 days ago

    Melbourne, Australia Centorrino Technologies Full time

    Welcome to Centorrino Technologies (CT), where we are all about creating an exceptional work environment and providing our team members with the best possible experience. As a Service Delivery Manager, you will have the opportunity to work with an award-winning brand and an amazing team of people who share the same values as you. At CT, we take pride in...

  • Engagement Manager

    7 months ago

    Melbourne, Australia Delivery Centric Technologies Full time

    **Job Title: Engagement Manager** **Location: Melbourne** **Employment Type: Permanent** **Responsibilities**: - Manage large and complex programs (100+ consultants and Revenue of AUD 15+ Million) and should own delivery, customer satisfaction, profitability and resources. - Meet customer expectations for all the project-related deliveries partnering...

  • Service Delivery Manager

    1 month ago

    Melbourne, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities** Ownership and accountability for the following: - Ensure that...

  • Service Delivery Manager

    4 days ago

    Melbourne, Australia Logicalis Australia Full time

    Logicalis Australia is a division of the Logicalis Group, an international IT Solutions Integrator who employs 5,800+ staff, across 65 locations worldwide. Collectively, the integrated organisation has a proud 19-year heritage in solution integration and is widely recognised as one of Australia’s leading professional services, managed services and ICT...

  • Service Delivery Manager

    4 days ago

    Melbourne, Australia Leidos Full time

    Company Description Every person at Leidos plays an important and valued role bringing science, engineering and technology together to produce practical solutions for our customers’ most complex problems. It’s how we help to make the world safer, healthier and more efficient - work that matters and a mission, like those of our customers, we are...

  • Service Delivery Manager

    6 days ago

    Melbourne, Australia Civica UK Ltd Full time

    **Changing communities for the better starts with you** Join us on our mission to change the world. Civica is a global organisation of over 5,000 employees, providing smart software to deliver the public services of the future and improve outcomes for citizens. We are problem solvers and experts in our field. And we love what we do because it makes a...