Participant Follow Up Function Officer

2 weeks ago

St Leonards, Australia Cancer Institute Division Full time

**_Participant Follow Up Function Officer_**

**Employment Type**: Fixed term (up to 30 June 2024)
**Position Classification**: Health Manager Level 1
**Remuneration**: $78,079 - $105,030 per annum, excluding superannuation
**Hours Per Week**: Full time (38hours/week)
**Location**: 1 Reserve Road, St Leonards, Sydney
**Requisition ID**: REQ379903
- **Be part of an organisation that makes a difference in cancer control in NSW.**:

- **Contribute to better bowel cancer outcomes**:

- **Aboriginal and Torres Strait Islander peoples are encouraged to apply.**

**_Where you will be working_**
The Cancer Institute NSW is the NSW Government’s cancer control agency, established to lessen the impact of cancer across the state.

Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute’s purpose of overseeing and accelerating the effectiveness of cancer control in NSW.

The Cancer Institute is a collaborative working environment that encourages diversity and inclusion in how we work and the way we work together. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. Greater consideration will be given to suitable applicants, in order to improve access to employment and career opportunities (GSE Rule 26).

**_What you will be doing_**
In this role you will be required to actively communicate over the phone with participants and health care professionals regarding bowel screening test results following participation in the National Bowel Cancer Screening Program. The Participant Follow-Up Function (PFUF) Officer encourages participants along the bowel cancer screening pathway but does not provide clinical advice.

In addition, the PFUF team contributes to corporate knowledge to support the NSW Bowel Cancer Screening Program to meet strategic priorities.

**_You will have demonstrated experience in:_**
- Providing a high quality, person-centred service including adherence to privacy and confidentiality legislation, as well as efficient and accurate data entry, reporting, and record management.
- Communicating effectively and sensitively to establish rapport in challenging circumstances, e.g. participants who are distressed when faced with a positive result (noting that the majority of positive results do not result in a cancer diagnosis).
- Adapting communication styles with various audiences, such as participants and health care professionals, regarding medical procedures and health care systems, screening and diagnostic processes.
- Participating in peer review, quality assurance and/or quality improvement processes.
- Interpreting and communicating best practice guidelines, understanding possible risks and outcomes for participants of not following evidence-based guidelines and clinical advice, and understanding relevance and importance to different target audiences.
- Contributing to broader organisation initiatives such as the NSW Cancer Plan which aims to increase early detection of cancer and improve cancer outcomes.
- Your resume (maximum five pages)
- A covering letter addressing the Essential Requirements, as outlined in the Role Description
- A response to the 2 Pre-screening Questions in a separate word document.

**_Essential requirements_**
- Tertiary qualifications in a health-related discipline and/or relevant experience in a health/science field.
- Extensive communications skills and experience working directly with customers/patients in a customer service or ideally health environment.
- Demonstrated ability to work successfully in small work group teams to provide a high-quality service.
- Experience in managing stressful or critical customer/patient interactions with mínimal direction.

**_Pre-screening questions_**
**Question 1 (250 word limit)**
Consider a specific case when you had to convey information to a patient/client to influence them to change their behaviour or engage in an action. Briefly outline this specific situation, how you interacted with the patient/client, the patient/client’s response, and the outcome.

**Question 2 (250 word limit)**
Describe a situation when several important tasks required your attention and you ran out of time to complete the tasks by the due deadline. How did you manage this? What was the outcome?

**_Interested?_**
For more information:

- Click here for the Role Description

**Applications Close**:Sunday, 5th March 2023 at 11.30 pm**.

The CORE+4 Values define what is important to the Cancer Institute NSW and our employees.
Our values are: Collaboration, Openness, Respect, Empowerment, Strategic, Supportive, Innovative and Flexible.

The Cancer Institute NSW is unable to offer salary packaging. Salaries will be negotiated commensurate to experience and qualifications of the role.

To be eligible for permanent appointment to a position in NSW Health, you must have Australian citizenship or permanent Australian residency.

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