3pl Network Logistics Manager

5 months ago


Mulgrave, Australia WooliesX Full time

**eCom 3PL Network Logistics Manager - VIC | WooliesX
- Work alongside a small collaborative team
- Drive operational & service excellence to create better experiences for our customers Hybrid working arrangements on offer with company vehicle

Are you someone who is passionate about the use of data insights to influence outcomes? Do you have Retail or Supply Chain operational experience?

**Endless possibilities with Woolworths Group
We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**What you’ll experience
WooliesX is our eCommerce business that aims to bring the best of Woolworths to our customers, powered by our team, technology and data. To achieve our customer 1st strategy, we have combined the Digital, eCommerce, Customer Loyalty and Financial Services businesses to transform the customer experience under one banner - WooliesX.

With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online.

**What you’ll do
Reporting to the Regional Logistics Manager VIC/TAS, you will be part of our eComX Fleet Operations team and will be responsible for delivering exceptional customer experiences by managing and reviewing the operational compliance of transport providers according to their contracted KPIs.

The role of Network Logistics Manager entails the day-to-day management of Woolworths Online deliveries across the state and requires a logical thinker with a customer-first attitude.

This role will involve engagement with various internal stakeholders (such as store leadership, operational teams, IT, and logistics) and external stakeholders (including customers and 3PL carriers) to deliver exceptional customer experiences in the most effective and efficient manner.

A typical day would involve (but isn't limited to):

- KPI Excellence: Review and improve delivery KPI’s within your direct control and influence in conjunction with store and state operational teams
- Third Party Logistics: Manage and support third-party logistics carriers, ensuring strict contract compliance, adherence to Woolworths policies and procedures, and the delivery of an industry-leading customer experience.
- Fleet management and liaison with fleet leasing companies
- Customer Advocacy: Be the voice of the customer Analyse business operations to ensure our customers receive the best-in-class service.
- Safety: Ensure that 3PL carriers are operating in a safe manner and promote a safe work environment
- Network Optimisation: Reviewing window and geographic mapping profile for stores to address concerns with on time delivery, drop cost and capacity fluctuations.
- Seasonal/Promotional Events Planning Take the lead in supporting the planning and execution of seasonal and promotional events with our Third Party Logistics carriers. Travel for store visits and a constant presence in the field, providing actionable insights from the analysis of data, process improvement at store and driver level as well as communication with and management of 3rd Party Carriers

**What you’ll bring
You are an engaging and solutions-driven leader, with organisational and time management skills. You are curious and seek opportunities to drive operational excellence.

Being an excellent communicator, you gain trust and influence through building strong relationships with your external stakeholders, to drive strong adherence to core operational processes and procedures.
- Previous retail operational experience in FMCG, eCommerce, logistics or supply chain environment
- Demonstrated ability to communicate well with customers to meet or exceed their expectations
- Leadership & negotiation skills to manage external providers to deliver strong performance outcomes
- Experience working with and interpreting data to derive actionable insight
- Flexibility to work hours - including a weekend on call roster Ability to work in a highly dynamic and fast paced, complex environment

**Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are



  • Mulgrave, Australia KB Seafood Company Full time

    KB Food Co. is one of Australia’s largest seafood companies operating at all levels of the supply chain including catching, processing, manufacturing, importing, exporting, and wholesaling. We provide over 30,000 tonnes of seafood annually to leading foodservice operators and major supermarkets. Our brands include, KB Seafood Co, Just Caught Frozen...

  • Network Planner

    5 months ago


    Mulgrave, Australia Pfizer Full time

    Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You’ll help bring medicines to the world even faster by embracing challenges, imagining what’s possible and taking action. What You Will Achieve Manage supply planning activities to ensure reliable...

  • Logistics Officer

    5 months ago


    Mulgrave, Australia Amplifon Group Full time

    We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With more than 17,500 people worldwide, we operate through a network of over 9,000 points of sale in 26 countries and 5 continents. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the...


  • Mulgrave, Australia Bristol Myers Squibb Full time

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Mulgrave, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleAn exciting new opportunity has become available for a highly skilled Operational Excellence Manager to join the ACES team at Amazon Logistics. Reporting to the Regional ACES Manager, this role will drive process excellence within our Last Mile Delivery business.As a key member of the team, you will contribute to the optimization of Delivery...


  • Mulgrave, Victoria, Australia Amazon Commercial Services Pty Ltd Full time

    Job SummaryAn exciting new role has become available for a Process Excellence Lead to join the Amazon Delivery team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimization of our Delivery Station operations, providing teams with knowledge and tools to...


  • Mulgrave, Australia 1G0 Hospira Australia Pty Ltd Full time

    Why Patients Need YouAt 1G0 Hospira Australia Pty Ltd, our manufacturing logistics and supply team plays a vital role in ensuring that customers and patients have the medicines they need, when they need them. As a Warehouse Logistics Specialist, you will be part of a dynamic team that helps bring medicines to the world even faster by embracing challenges,...

  • Transport Planner

    1 month ago


    Mulgrave, Australia Primary Connect Full time

    **Transport Planner | Mulgrave | MNDC - 12 Month Fixed Term Contract - 4 days split shift roster Mon-Tue Fri-Sat, 3am-3pmFantastic opportunity to take the next step in your career **Welcome to Primary Connect** Primary Connect is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team is an essential...

  • Imports Coordinator

    5 days ago


    Mulgrave, Australia KB Seafood Co Full time

    About KB Seafood Co:We are one of Australia's largest seafood companies operating across the supply chain, from catching to wholesaling. Our annual seafood supply exceeds 30,000 tonnes, servicing leading foodservice operators and major supermarkets.About the Role:This role ensures imported products meet quality, safety, and regulatory standards, while...


  • Mulgrave, Australia Amazon Commercial Services Pty Ltd Full time

    Bachelor's degree - Proficient in Excel (Pivot Tables, VLookUps). - Experience defining program requirements and using data and metrics to determine improvements - 3+ years of continuous improvement. - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining...

  • Storeperson/ Logistics

    5 months ago


    Mulgrave, Australia Appia Group Pty Ltd Full time

    **Job Summary** A new opportunity for a driven and self-starter has become available at Appia for a Storeman/ Delivery Driver. Reporting to the Operations Manager, you would assist in the coordination of completing civil construction projects through the metro Melbourne area through ensuring goods are received to sites in a timely manner. You will be...


  • Mulgrave, Australia Amazon Commercial Services Pty Ltd Full time

    An exciting new role has become available for a Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimisation of our Delivery Station operations, providing teams with...

  • Imports Coordinator

    1 month ago


    Mulgrave, Victoria, Australia KB Seafood Co Full time

    About KB Seafood Co.KB Seafood Co. is a leading Australian seafood company operating across the supply chain, from catching and processing to manufacturing, importing, exporting, and wholesaling. We supply over 30,000 tonnes of seafood annually to major foodservice operators and supermarkets.About the RoleThe Imports Coordinator plays a crucial role in...

  • Imports Coordinator

    4 weeks ago


    Mulgrave, Victoria, Australia KB Seafood Co Full time

    About KB Seafood Co.KB Seafood Co. is a leading Australian seafood company operating across the supply chain, from catching and processing to manufacturing, importing, exporting, and wholesaling. We supply over 30,000 tonnes of seafood annually to major foodservice operators and supermarkets.About the RoleThe Imports Coordinator plays a crucial role in...


  • Mulgrave, Australia Auto & General Insurance Full time

    Description About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of...

  • Operations Manager

    3 weeks ago


    Mulgrave, Victoria, Australia Amazon Full time

    Job Title: Operations SupervisorAmazon Logistics is seeking a highly motivated and experienced Operations Supervisor to join our team. As an Operations Supervisor, you will play a key role in supporting the Operations Shift Manager to drive innovation and execution in transportation networks.Key Responsibilities:Support the development of a strong culture of...

  • Account Manager

    6 months ago


    Mulgrave, Australia hireQ Full time

    Connected and commercial organisation realising sustained growth - Drive business performance through building trusted customer partnerships - Enhance and develop your solution orientated selling skills and capability **Play a crucial role in enhancing customer partnerships to realise sustainable revenue growth with an established and trusted freight and...

  • Imports Coordinator

    2 months ago


    Mulgrave, Australia KB Seafood Company Full time

    **About Us**: KB Seafood Co. is one of Australia’s largest seafood companies operating at all levels of the supply chain including catching, processing, manufacturing, importing, exporting, and wholesaling. We provide over 30,000 tonnes of seafood annually to leading foodservice operators and major supermarkets. **About The Role**: Ensure food products...

  • Transport Planner

    4 months ago


    Mulgrave, Australia Supply Chain Full time

    **Transport Planner (917597) - **Fantastic opportunity to take the next step in your career** - **Full-time role, based in Mulgrave** - **4 days on, 4 days off roster - 3am to 3pm** - **Amazing team member benefits, worth around $5,000 - $7,000 per annum in saving **About Us** In October 2020, Woolworths Group Supply Chain rebranded to become Primary...

  • Network Analytics Lead

    5 months ago


    Mulgrave, Australia Kmart Full time

    **Brighter Futures Start Here** We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the...