Network Performance Consultant

2 weeks ago

Mulgrave, Australia Auto & General Insurance Full time

Description
About us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our
customers in their time of need. Our range of general insurance products protect customers on
the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel
Insurance products as well as Roadside Assistance.
Our culture of ‘ high performance with high integrity’
underpins our values and the way we
interact with our customers, the community and each other. We’re excited about the future and
we’re always on the lookout for talented, passionate individuals who can help us achieve our

The role
This role is responsible for contributing to a high-performing team through the delivery and
execution of control systems;
? Average Repair Cost
? Customer Satisfaction (NPS)
? Repair Duration
? Repair Quality
POSITION ACCOUNTABILITIES
? Execution of 1-3-year operational plan that supports C&A divisional strategic objectives.
? Contributing to the execution of the In-Network Fixed Cost commercial strategy relating
to Super Centre and Fixed Cost network performance.
? Ensure systems thinking is developed and maintained across the broader insured and
third-party cost pools.
? Contributing to and execution of the Motor Assessing Operational plan.
? Accountable for maintaining repair quality and mitigating repair rectification.
? Maintain strong control of repair duration within the repair network
? Ensure the motor repairer network demonstrate comprehensive understanding and
compliance with all contracted controls;
? Ensure all performance management discussions and actions are documented and
appropriately stored.
? Maximise performance of Network repairers through execution of best practice supply
performance management strategy.
? Responsible for the capacity and booking availability for customers into the repair
network
? Responsible for supporting and enabling strong stakeholder engagement across the
motor repair network
? Maximise the repairer usage of the Audawatch system to drive effective customer
communication
? Accountable for maintaining high performance with high integrity culture
What experience you’ll bring
? Demonstrated understanding of the strategic execution across Motor insurance claims
as it relates to motor assessing and the motor repair industry.
? Technical knowledge with previous experience on IBody and Audanet.
? Strong working knowledge of regulatory and legislative requirements as it relates to
Insurance industry.
? Self-motivated with an ability to work autonomously to manage competing priorities.
? Ability to build and sustain effective relationships both internally and externally;
? Exceptional interpersonal, verbal, and written communication skills; and

Refer to attached PD.

**Description**

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

This role is responsible for contributing to a high-performing team through the delivery and execution of control systems;
- Average Repair Cost
- Customer Satisfaction (NPS)
- Repair Duration Repair Quality

**POSITION ACCOUNTABILITIES**
- Execution of 1-3-year operational plan that supports C&A divisional strategic objectives.
- Contributing to the execution of the In-Network Fixed Cost commercial strategy relating to Super Centre and Fixed Cost network performance.
- Ensure systems thinking is developed and maintained across the broader insured and third-party cost pools.
- Contributing to and execution of the Motor Assessing Operational plan.
- Accountable for maintaining repair quality and mitigating repair rectification.
- Maintain strong control of repair duration within the repair network
- Ensure the motor repairer network demonstrate comprehensive understanding and compliance with all contracted controls;
- Ensure all performance management discussions and actions are documented and appropriately stored.
- Maximise performance of Network repairers through execution of best practice supply performance management strategy.
- Responsible for the capacity and booking availability for customers into the repair network
- Responsible for supporting and enabling strong stakeholder engagement across the motor repair network
- Maximise the repairer usage of the Audawatch system to drive effective customer communication Accountable for maintaining high performance with high integrity culture

**What experience you’ll bring**
- Demonstrated understanding of the strategic execution across Motor insurance claims as it relates to motor assessing and the motor repair industry.
- Technical knowledge with previous experience on IBody and Audanet.
- Strong working knowledge of regulatory and legislative requirements as it

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