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Patient Liaison Officer

5 months ago

Sydney Western Suburbs, Australia Nepean Blue Mountains Local Health District Full time

**Employment Type**: Permanent Full Time

**Position Classification**: Administration Officer Level 4

**Location**: Nepean Hospital

**Remuneration**: $69,840.79 - $71,439.54 per annum

**Hours Per Week**: 38

**Requisition ID**: REQ463635

**Applications Close**: 18/02/2024
- With _
**_CORE_**:

- Values of _
**_C_**:

- ollaboration, _
**_O_**:

- penness, _
**_R_**:

- espect and _
**_E_**:

- mpowerment, _
- working with us will ensure your professional life is provided every opportunity to succeed _
- and develop in your chosen career role._

**What we can offer you (for eligible employees)**:

- Accrued Day Off (ADO) (for full time employees)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

**What you'll be doing**:
Are you an energectic Administration Officer that can provide Customer Focused, Information, Interview and Liaison service for patients and staff of Nepean Hospital.

This exciting Permanent Full time role is to support patient election choices, maximise patient fee revenue and cash flow, and ensure admitted patient financial records are complete and compliant with the National Healthcare Agreement, NSW Health and local LHD policies and procedures. This role will see you provide assistance to Admissions and Emergency staff in relation correct financial classifications, fund eligibility, overseas visitors and patients with more complex financial circumstances.

An eligibility list may be created for future vacancies.

**About us**:

- Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean and Blue Mountains and Lithgow Region.

**All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form - IM011 form).**

***

**Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.**

**Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.**

**Selection criteria to be addressed**:

- Exceptional customer service, verbal communication and negotiation skills and ability to have difficult conversations with patients and their families
- Willingness and ability to work a 7 day rotating roster with demonstrated ability to be flexible
- Accurate word processing skills and demonstrated competent use of computer programs including, Word, Excel and electronic patient records
- Ability to work independently and problem solve with limited guidance
- Demonstrated high level organisational skills and ability to prioritise competing demands, with mínimal direction, to ensure timely completion of all work
- Demonstrated ability to write clear and accurate documentation and correspondence
- Ability to undertake documentation reviews and quality checks

**Need more information?