IT Helpdesk Support Officer

4 weeks ago

Brisbane Northern Suburbs, Australia The Creche and Kindergarten Association Full time

**Salary $60,000 - $70,000**:

- **Salary Sacrifice Available**:

- **2 Days Work from Home**:

- **Monthly RDO**:

- **Flexible Start and Finish Times**

**Where Every Child Flourishes**

We are Queensland’s biggest childcare and kindergarten provider with nearly 350 early services located across our sunny state. We strive to encourage a love of learning through our curriculum approach of Listening and Learning Together

Our team are driven by our purpose of nurturing and inspiring children to succeed and passionate about our culture of collaboration, inclusivity and dedication to the growth of all our people, little or otherwise

The primary purpose of the position of IT Helpdesk Support officer is to provide technical support to the Directors, centre Educators and central staff of C&K so that we are able to provide quality education and care to the children that attend our services.

This position provides a fantastic work - life balance with the option to work from home 2 days a week and flexible start and finish times. You will also have access to a monthly rostered day off when you work a 40 hour week.

**About the opportunity**

The primary purpose of the position of IT Helpdesk Support officer is to provide timely and effective IT support services to C&K employees, including provision of technical advice, problem identification, and troubleshooting. The IT Helpdesk Support Officer will assist with professional hardware and software support and maintenance to enable the continued provision of essential services in a timely, efficient and effective manner.

**About you**
- Experience in providing technical advice, support and assistance to staff and management on a range of ICT functions.
- Proven ability to undertake a variety of ICT tasks and project-based activities that have impact on organisational objectives.
- Proven ability to work autonomously, use sound judgement and set priorities to achieve business objectives.
- Proven ability to communicate effectively, both verbally and in writing with a diverse group of customers on various ICT-related matters.
- Demonstrated ability to organise and prioritise work, managing multiple tasks and projects and function effectively as a self-directed co-ordinator of multiple initiatives
- Experience in contributing effectively to the IT team and the business, review and continuous improvement of ICT policies and processes.

**Joining our Family**

You will need to hold:

- Paid Blue Card or Exemption Card
- A Police Check current within 3 months or willingness to obtain one
- Qualifications in Information Technology although not needed will be highly regarded

C&K will cover the initial and renewal costs of a Blue Card and Police Check for all permanent and fixed term contract employees prior to the commencement of their duties.

All C&K employees are required to undergo background checks which includes a police check. Also, all C&K employees will need to have obtained their 1st and 2nd vaccinations for COVID-19 as a condition of employment.

Location: Kedron, QLD

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