![Weel](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist
4 weeks ago
About Weel
Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending.
We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision, we keep our colleagues and customers at the forefront of every decision. We believe in a culture of collective accountability, where every team member's contribution is valued as the key to our success.
We've hit some major milestones, including a successful $20m Series A raise. Our funding is being put to good use, helping us to grow and strengthen our product offering, and most importantly, invest in a team of exceptionally talented people.
A number of notable highlights and accolades we're proud to include:
-Joining forces with payment providers, Visa and Nium, to bring even more value to our customers.
-The successful launch of our sophisticated new brand that positions us for future growth beyond Australia
-Listed on the Australian Financial Review - Most Innovative Companies
-Winning 'Partnership of the Year' alongside Slyp at the 2022 Finnies
-Shortlisted in the Best Small Business App category for the Xero Australia FY23 Awards
-Welcomed over 1,000 attendees at our inaugural Virtual CFO Summit in 2022.
It's hard to put into words what makes our culture at Weel so special. But one thing's for sure - we'll always give you the space to explore your passions and have some fun along the way.
Join us as Weel’s next Customer Support Specialist and open up the doors to the thrilling start-up world. As a Customer Support Specialist at Weel, you will have the chance to ignite your tech career in a tight-knit and supportive environment.
With ongoing support and mentorship, you’ll deepen your product knowledge and gain valuable insights from some of the most innovative minds in Fintech. Our focus is on cultivating internal growth, and with a “let's do this” mentality, you could see career advancement as soon as your performance and internal opportunities align (around 12-24 months). Some success stories to date include moves to the Engineering and Finance teams
A day in the life…
•Become an expert in Weel's product features and benefits.
•Quickly and effectively address a high volume of customer inquiries through multiple support channels (email, live chat, screen sharing, etc.) with precision and speed.
•Tackle account issues and complex software problems with ease.
•Respond to customer-reported issues and system alerts in real-time with professionalism, ensuring every issue is tracked and resolved.
•Think ahead and identify new ways to improve the product, troubleshoot bugs, and uncover opportunities to boost the customer experience.
•Brainstorm innovative solutions using best practices to help clients reach their goals and get the most out of our platform.
•Stay cool and collected in a fast-paced environment, providing top-notch customer service even in tough situations.
•Partner with our Product & Engineering teams to drive stability, and operational success, create helpful knowledge base articles, and foster a culture of efficiency.
•Personalise your responses to customer requests with compelling language and a genuine touch.
•Most importantly, play a part in Weel's mission to provide the best customer experience in the Spend Management space.
Skills we’d love you to bring along
•Show off your skills as a wordsmith Strong written and verbal communication skills are a must-have.
•Problem-solver extraordinaire We're looking for critical-thinking wizards who can tackle any challenge that comes their way.
•You're always ready for action Bring your energy and passion to a dynamic work environment.
•Customer-centric and empathetic, you're always putting their needs first.
•Patience is a virtue, and you've got it in spades.
•Tech and familiar with software systems, you're always one step ahead.
•Process improvement is your middle name You've got an eye for finding ways to make things better.
Bonus Points
•An understanding of accounting principles and technology i.e. Xero, MYOB, Quickbooks
Our growing list of Weel perks:
Options package - we feel and act like owners because we are
Birthday leave and a budget to celebrate you
Country-wide team events (and travel budgets for interstate employees)
We offer a progressive parental leave policy to ensure that all employees can take the time they need to care for their families - Including fur babies
Monthly budgets for team bonding
♀️Wellness leave (no need to throw a “sickie” – your mental wellbeing is just as important as your physical health)
Study leave and limitless career-growth opportunities
❤️ Access to our Uprise Employee Assistance Program
Pet-friendly offices
We love our face to face time and operate in a hybrid environment, with 3 days a week based in our central Sydney CBD office. With bottomless mugs of free coffee, puppy picnics and regular recreational events, there’s something for everyone. We're a hybrid workplace with flexibility to promote a healthy work-life balance.
We're better together
At Weel, we’re committed to fostering a genuinely inclusive and equitable workplace that promotes and values diversity: a place where everyone can bring their authentic, whole selves to work.
We celebrate uniqueness and diversity of experiences because we know that bringing together different points of views is our strength.
If you don't think you meet all the requirements of the role, but align with our values, we would still love to hear from you
Apply for this job
-
Customer Support Specialist
1 month ago
Sydney, Australia Sharon Bennie - Specialist Property Recruitment Full time**Sydney CBD Offices**: - **To $75,000 + super**: - **Large, fast-growing propech**: - **Hybrid Office / WFH model**: - **Incredible company culture**: - **Huge scope for career growth**: - **9am - 5.30pm, Monday - Friday** **The Company** One of Australia’s largest and fastest growing proptechs, our client is the nations #1 solution in their...
-
Customer Support Specialist
2 weeks ago
Sydney, Australia Sharon Bennie - Specialist Property Recruitment Full time**Sydney CBD Offices**: - **To $75,000 + super**: - **Large, fast-growing propech**: - **Hybrid Office / WFH model**: - **Incredible company culture**: - **Huge scope for career growth**: - **9am - 5.30pm, Monday - Friday** **The Company** One of Australia’s largest and fastest growing proptechs, our client is the nations #1 solution in their...
-
Customer Support Specialist
4 weeks ago
Sydney, Australia Assignar Full timeRemote-first role - Mission driven tech company - Fast growing, friendly and collaborative team **About us**: We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to...
-
Customer Support Specialist
4 weeks ago
Sydney, Australia Karbon Full time**About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 28 countries and have grown...
-
Customer Support Specialist
5 days ago
Sydney, New South Wales, Australia Assignar Full timeRemote-first role Mission driven tech company Fast growing, friendly and collaborative teamAbout us:We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to present and...
-
Customer Support Specialist
5 days ago
Sydney, New South Wales, Australia Tyro Full timeAbout the role Our customer support specialist are passionate and customer experience focussed, delivering best-in-class service to our healthcare merchants. They have a natural curiosity for technical trouble shooting and are tech savvy with a passion for solving problems. Being proficient in both verbal and written communication is a must, and having an...
-
Customer Support Specialist
5 days ago
Sydney, New South Wales, Australia WOW Recruitment Full timeWOW Recruitment is on the lookout for a Customer Support Specialist to join our team working with a Mortgage & Finance client in Sydney CBD.$80 - $85k +superClose knit team with a sense of humor & funImmediate start availableFully office based roleGreat career progressionAs a Customer Support Specialist, you'll be the main point of contact for business...
-
Customer Support Specialist
3 weeks ago
Sydney, Australia WOW Recruitment Full timeWOW Recruitment are currently seeking a Customer Support Specialist to work with our Mortgage & Finance client, based in Sydney CBD.** $80 - $85k +super ** ** Close knit team with a sense of humour & fun **** Immediate start available ** ** Fully office based role **** Great career progression ** As a Customer Support Specialist, you’ll be the first...
-
Customer Support Specialist
2 weeks ago
Sydney, Australia Weel Full timeCustomer Support Specialist **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...
-
Customer Support Specialist
4 days ago
Sydney, Australia Weel Full timeCustomer Support Specialist **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...
-
Customer Support Officer
2 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...
-
Customer Support Specialist
2 weeks ago
Sydney, Australia Brighte Full timeCustomer Support Specialist **Brighter Together** Our mission is the make sustainability affordable and accessible for everyone. By offering financial solutions to homeowners, we're making renewable energy and home improvements more accessible to the everyday Aussie. Our founder and CEO, Katherine McConnell, has been awarded Telstra Business Woman of the...
-
Customer Support Specialist
3 weeks ago
Sydney, Australia Clipboard Full timeSydney, NSW- Full-Time- Customer Team- $60k - $75k- Customer Support SpecialistClipboard is a fast-growing Sydney-based startup pioneering a new category in EdTech, a management system supporting schools to deliver great extracurricular programs. Our vision is that every student worldwide should be empowered through participating in great extracurricular...
-
Customer Support Specialist
3 weeks ago
Sydney, Australia Clipboard Full timeSydney, NSW- Full-Time- Customer Team- $60k - $75k- Customer Support SpecialistClipboard is a fast-growing Sydney-based startup pioneering a new category in EdTech, a management system supporting schools to deliver great extracurricular programs. Our vision is that every student worldwide should be empowered through participating in great extracurricular...
-
Customer Support Specialist
5 days ago
Sydney, New South Wales, Australia Weel Full timeCustomer Support SpecialistAbout WeelWeel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending.We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision, we keep...
-
Customer Support Specialist
5 days ago
Sydney, New South Wales, Australia Weel Full timeCustomer Support SpecialistAbout WeelWeel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending.We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision, we keep...
-
Customer Support Officer
5 days ago
Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full timeCustomer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...
-
Customer Support Specialist
3 weeks ago
Sydney, Australia TROOCOO Pty Ltd Full timeCareer progression and development opportunities - Fun and vibrant team culture - Flexible working arrangements **About your new role** This is your exclusive opportunity to join an Australian retail bank as a Customer Support Specialist. This role will be sitting in the business banking stream, and you will be the first point of contact for business...
-
Customer Support Specialist
1 month ago
Sydney, Australia Mable Full timeThe role of the Customer Support Specialist is uniquely designed to service all users of the Mable platform. The team is trained across everything Mable and is critical to driving customer engagement and loyalty. We have multiple roles within this category covering part-time and full-time hours. **How will I make an Impact?** **As part of the customer...
-
Customer Support Specialist
3 weeks ago
Sydney, Australia Weel Full timeCustomer Support Specialist **About Weel** We're a switched-on, curious and collaborative team of go-getters on a mission to build the future of spend management for SMEs. We lead with heart and humility and keep our colleagues and customers at the forefront of every decision. We believe in a culture of collective accountability, where every team member's...