Customer Support Specialist

6 months ago

Sydney, Australia Weel Full time

Customer Support Specialist

**About Weel**

We're a switched-on, curious and collaborative team of go-getters on a mission to build the future of spend management for SMEs.

We lead with heart and humility and keep our colleagues and customers at the forefront of every decision. We believe in a culture of collective accountability, where every team member's contribution is valued as the key to our success.

It's hard to put into words what makes our culture at Weel so special. But one thing's for sure-we'll always give you the space to explore your passions and have some fun along the way.

Weel is an Australian-founded fintech company that provides software to help businesses streamline and control company-wide spending without holding their team back. Finance teams use Weel to instantly issue virtual corporate cards, proactively control spending and automate their expense reporting. We're Australia's leading spend management solution.

We love our face to face time and operate in a hybrid environment, with 3 days a week of working from the office (in a central Sydney CBD location).

**Your impact...**

Join us as Weel's next Customer Support champion and open up the doors to the thrilling start-up world.

As a Customer Support Specialist at Weel, you will have the chance to ignite your tech career in a tight-knit and supportive team. With ongoing support and mentorship, you'll deepen your product knowledge and gain valuable insights from some of the most innovative minds in Fintech.

Our focus is on cultivating internal growth, and with a "let's do this" mentality, you could see career advancement as soon as your performance and internal opportunities align (we aim for 12 months where possible). Whether your dream job is in Marketing, Sales, Implementation, or climbing the ranks in Customer Support, we will work together to make it a reality

**A day in the life..**.
- Become an expert in Weel's product features and benefits.
- Tackle account issues and complex software problems with ease.
- Respond to customer-reported issues and system alerts in real-time with professionalism, ensuring every issue is tracked and resolved.
- Think ahead and identify new ways to improve the product, troubleshoot bugs, and uncover opportunities to boost the customer experience.
- Brainstorm innovative solutions using best practices to help clients reach their goals and get the most out of our platform.
- Stay cool and collected in a fast-paced environment, providing top-notch customer service even in tough situations.
- Partner with our Product & Engineering teams to drive stability, operational success, create helpful knowledge base articles, and foster a culture of efficiency.
- Personalise your responses to customer requests with compelling language and a genuine touch.
- Most importantly, play a part in Weel's mission to provide the best customer experience in the Spend Management space.

**Skills we'd love you to bring along**
- Show off your skills as a wordsmith Strong written and verbal communication skills are a must-have.
- Problem-solver extraordinaire We're looking for critical-thinking wizards who can tackle any challenge that comes their way.
- You're always ready for action Bring your energy and passion for a dynamic work environment.
- Customer-centric and empathetic, you're always putting their needs first.
- Patience is a virtue, and you've got it in spades.
- Tech-savvy and familiar with software systems, you're always one step ahead.
- Process improvement is your middle name You've got an eye for finding ways to make things better.

**Bonus points**
- An understanding of accounting principles and technology i.e. Xero, MYOB, Quickbooks

**We have a lot to celebrate at Weel**

We hit some major milestones recently, including a successful $20m Series A raise. It means we're growing, and fast. Our funding is being put to good use, helping us to grow our product offering, and most importantly, invest in a team of exceptionally talented people.

A number of notable highlights and accolades we're proud of include:

- The successful launch of our sophisticated new brand that positions us for future growth beyond Australia.
- Winning 'Partnership of the Year' alongside Slyp at the 2022 Finnies.
- Shortlisted in the Best Small Business App category for the Xero Australia FY23 Awards.
- Welcomed over 1,000 attendees at our inaugural Virtual CFO Summit in 2022.

**Our growing list of Weel perks**:
Options package - we feel and act like owners because we are

Birthday leave and a budget to celebrate you

Country-wide team events (and travel budgets for interstate employees)

We offer a progressive parental leave policy to ensure that all employees can take the time they need to care for their families - Including fur babies

Monthly budgets for team bonding

Wellness leave (no need to throw a "sickie" - your mental wellbeing is just as important as your physical health)

Study leave and limitless career-gro

  • Customer Support Officer

    6 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Assignar Full time

    Remote-first role - Mission driven tech company - Fast growing, friendly and collaborative team **About us**: We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to...

  • Customer Support Specialist

    2 months ago

    Sydney, New South Wales, Australia Fitzgerald Jenkins Recruitment Full time

    Customer Support SpecialistAt Fitzgerald Jenkins Recruitment, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, maintaining high standards of support and responsiveness on all technical related matters.Key...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 28 countries and have grown...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia REO Group Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at REO Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our diverse customer base.Key Responsibilities:Deliver high-quality technical support...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at REA Group. This is an exciting opportunity to work in a fast-paced environment and deliver exceptional customer experiences.As a Customer Support Specialist, you will be the front-line interface for our customers, consumers, and internal stakeholders. You will be...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Canon Full time

    About the RoleAs a Customer Support Specialist, you will be responsible for delivering exceptional service to our clients, ensuring high levels of satisfaction through outstanding service delivery. Your positive attitude, reliability, and attention to detail will be essential in managing various documents and processes for our esteemed clients.

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Hudson Full time

    We are seeking a skilled Customer Support Specialist to join our team at Hudson Australia.As a Customer Support Specialist, you will be responsible for providing exceptional service support to consumers, service centres, and internal staff.Your key responsibilities will include handling spare parts orders, warranty replacements, and inquiries related to Ecom...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Weel Full time

    Customer Support Specialist **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Weel Full time

    Customer Support Specialist **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Spaceship Full time

    At Spaceship, we are seeking a talented Customer Support Specialist to join our rapidly growing team in AU. As a key member of our operations team, you will play a crucial role in building trust with our customers, requiring a deep understanding of superannuation, investing, and product knowledge, as well as empathy and strong communication skills.Key...

  • Customer Support Specialist

    2 months ago

    Sydney, New South Wales, Australia Tyro Full time

    This is a Customer Support Specialist role with Tyro, a leading company in Australia. The Customer Support team is one of the most widely regarded in the country, known for their collaborative and dynamic environment. As a Customer Support Specialist, you will champion the voice of our customers and work closely with other teams to provide exceptional...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Spaceship Full time

    Company OverviewSpaceship is a leading fintech company transforming the way people invest in their future. With a strong mission to democratize access to investing, we're passionate about enabling individuals to take control of their financial futures.Job SummaryWe're seeking an experienced Customer Support Specialist to join our small team of 6 dedicated...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Clipboard Full time

    Sydney, NSW- Full-Time- Customer Team- $60k - $75k- Customer Support SpecialistClipboard is a fast-growing Sydney-based startup pioneering a new category in EdTech, a management system supporting schools to deliver great extracurricular programs. Our vision is that every student worldwide should be empowered through participating in great extracurricular...

  • Customer Support Specialist

    7 months ago

    Sydney, Australia Mable Full time

    The role of the Customer Support Specialist is uniquely designed to service all users of the Mable platform. The team is trained across everything Mable and is critical to driving customer engagement and loyalty. We have multiple roles within this category covering part-time and full-time hours. **How will I make an Impact?** **As part of the customer...

  • Customer Support

    6 months ago

    Sydney, Australia Koala Full time

    **This is a Customer Service Specialist role with Koala based in Alexandria, Australia** Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats. At Koala, we do things a little differently...

  • Customer Support Specialist

    4 months ago

    Sydney, Australia Weel Full time

    Customer Support Specialist **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...

  • Customer Support Specialist

    2 weeks ago

    Sydney, Australia Nuvei Full time

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **Meet Nuvei**, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout...

  • Medical Practitioners

    6 months ago

    Sydney, Australia Healthcarelink Support Full time

    Our client has been a part of the Sutherland Shire Community for over 36 years, having operated since 1987. The centre has a proud history of providing reputable quality health services to all patients. A DPA position has become available at this well established clinic replacing a GP so you will be busy from Day 1. The practice is a fully-accredited;...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Compass Education Full time

    Customer Support Specialist - NSWCompass Education is seeking a highly skilled Customer Support Specialist to join our team in New South Wales. As a key member of our support team, you will provide exceptional customer service and training to our clients, empowering them to enhance parent engagement, reduce administrative burden, and allocate more time...