Customer Support Specialist

4 weeks ago

Sydney, Australia TQSolutions Full time

Sound made by Sennheiser - For more than 75 years, we have been creating audio products with remarkable sound: With our headphones, microphones, loudspeakers, and wireless transmission technology, we are among the leading manufacturers around the globe. We provide the ultimate sound experience - whether in the studio, conference room, auditorium or on stage.

The audio world is our home and perfect sound is our passion. With you as part of our global Sennheiser family, we want to shape the future, create excitement, and give goosebumps. Sounds good? Then we need you as:
Customer Support Specialist

**Your responsibilities**:
Respond to enquiries, concerns and complaints in a diplomatic manner
Ensure orders are entered and moved through the system to shipping accurately and promptly
Develop maximum sales potential out of assigned customers through good customer service techniques, knowledge of the company's products and services
Provide repair service customer support

**Your profile**:
1 - 3 years experience in customer service

Bachelor degree qualified or equivalent combination of education and related experience

Strong PC skills in MS Office, JD Edwards preferred

Excellent communication skills (oral and written)

You like to complete tasks accurately with strong attention to detail

You have a strong positive work ethic that embodies the company’s culture and corporate values

**Your benefits**:
**Environment**: A varied work environment awaits you in our international family business

**Work / Life Balance**: With us you have flexible working hours and the possibility of mobile working (up to 40%)

**Remuneration**: An attractive remuneration package to reflect the value we place in your expertise

**Culture**: A culture of creative, fun, and values-driven professionals, where everybody’s voice matters

**Learning**: Continuous learning opportunities throughout your career with Sennheiser

**Leave**: In addition to the standard leave entitlements, we also offer Birthday leave

**Discounts**: Staff discounts on Sennheiser products

**Mind and Body**: Access to complimentary fitness classes (office based) and discounted gym membership (Crunch fitness) as well as access to a 24/7 EAP program

**Feedback**: A workplace where your insights are valued, and you are encouraged to speak up. Tell us what we are doing well and what we can improve

Together, we can push the boundaries of audio.

You must have full working rights in Australia to be considered for this role

Do you have any questions?

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