Customer Support Specialist

7 months ago

Sydney, Australia Mable Full time

The role of the Customer Support Specialist is uniquely designed to service all users of the Mable platform. The team is trained across everything Mable and is critical to driving customer engagement and loyalty.

We have multiple roles within this category covering part-time and full-time hours.

**How will I make an Impact?**

**As part of the customer support team, you will drive impact by**:

- Being able to resolve customer inquiries in the first interaction.
- Being a customer advocate, sharing customer feedback with the broader business to improve customer satisfaction
- Providing education and support tailored to meet the individual needs of all Mable customers
- Promoting self-service of the platform to enable complete choice and control of support needs

**What will I be doing?**:

- Be part of a vibrant and caring team, assisting the Mable community in a high volume inbound call centre environment, also supporting additional channels as required.
- Display excellent interpersonal skills with an empathetic and compassionate approach to customers
- Recognise opportunities to increase customer satisfaction and work towards a resolution or escalate where required
- Provide information, advice, guidance, and support to our community, supporting our users to achieve their goals through our platform
- Proactively educate our users on getting the most out of Mable based on their individual needs.
- Advocate for customers to ensure their needs are met and inquiries resolved.
- Provide broader business teams with insights and feedback to support process and platform improvements
- Deliver standard service excellence that is in line with our code of conduct and company values
- Adhere to team processes and procedures and accurate record-keeping in Salesforce
- Meet individual and team KPIs, and undertake other duties and responsibilities as required

**What are we looking for?**:

- You are excited about working in a fast-paced, high-volume environment, think big, and act with a sense of urgency for our customers.
- You are a champion in delivering world-class customer service and have a passion for providing excellent customer outcomes.
- You are a good listener, problem-solver, critical thinker, and a people person.
- You care about your customers and will always go the extra mile to get them the best outcomes.
- You are resilient and a self-starter. You are motivated to get things done.
- You have experience using Salesforce or similar CRM systems and enjoy learning new things.
- You love working in a collaborative team that enjoys having fun and supporting each other.
- You exhibit adaptability, resilience, transparency, trustworthiness, passion, and innate curiosity.
- This role requires proof of eligibility to work in Australia, including a National Police Check and Working with Children Check (WWCC).

  • Customer Support Officer

    6 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Assignar Full time

    Remote-first role - Mission driven tech company - Fast growing, friendly and collaborative team **About us**: We're a mission-led cloud-based construction tech startup. Sean McCreanor (co-founder and CEO) started Assignar in 2014 after experiencing the painful lack of offerings available to him as a contractor to run his own business operations. Cut to...

  • Customer Support Specialist

    2 months ago

    Sydney, New South Wales, Australia Fitzgerald Jenkins Recruitment Full time

    Customer Support SpecialistAt Fitzgerald Jenkins Recruitment, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers, maintaining high standards of support and responsiveness on all technical related matters.Key...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 28 countries and have grown...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia REO Group Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at REO Group. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our diverse customer base.Key Responsibilities:Deliver high-quality technical support...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at REA Group. This is an exciting opportunity to work in a fast-paced environment and deliver exceptional customer experiences.As a Customer Support Specialist, you will be the front-line interface for our customers, consumers, and internal stakeholders. You will be...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Canon Full time

    About the RoleAs a Customer Support Specialist, you will be responsible for delivering exceptional service to our clients, ensuring high levels of satisfaction through outstanding service delivery. Your positive attitude, reliability, and attention to detail will be essential in managing various documents and processes for our esteemed clients.

  • Customer Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Hudson Full time

    We are seeking a skilled Customer Support Specialist to join our team at Hudson Australia.As a Customer Support Specialist, you will be responsible for providing exceptional service support to consumers, service centres, and internal staff.Your key responsibilities will include handling spare parts orders, warranty replacements, and inquiries related to Ecom...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Weel Full time

    Customer Support Specialist **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Weel Full time

    Customer Support Specialist **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...

  • Customer Support Specialist

    1 month ago

    Sydney, New South Wales, Australia Spaceship Full time

    At Spaceship, we are seeking a talented Customer Support Specialist to join our rapidly growing team in AU. As a key member of our operations team, you will play a crucial role in building trust with our customers, requiring a deep understanding of superannuation, investing, and product knowledge, as well as empathy and strong communication skills.Key...

  • Customer Support Specialist

    2 months ago

    Sydney, New South Wales, Australia Tyro Full time

    This is a Customer Support Specialist role with Tyro, a leading company in Australia. The Customer Support team is one of the most widely regarded in the country, known for their collaborative and dynamic environment. As a Customer Support Specialist, you will champion the voice of our customers and work closely with other teams to provide exceptional...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Spaceship Full time

    Company OverviewSpaceship is a leading fintech company transforming the way people invest in their future. With a strong mission to democratize access to investing, we're passionate about enabling individuals to take control of their financial futures.Job SummaryWe're seeking an experienced Customer Support Specialist to join our small team of 6 dedicated...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Clipboard Full time

    Sydney, NSW- Full-Time- Customer Team- $60k - $75k- Customer Support SpecialistClipboard is a fast-growing Sydney-based startup pioneering a new category in EdTech, a management system supporting schools to deliver great extracurricular programs. Our vision is that every student worldwide should be empowered through participating in great extracurricular...

  • Customer Support Specialist

    6 months ago

    Sydney, Australia Weel Full time

    Customer Support Specialist **About Weel** We're a switched-on, curious and collaborative team of go-getters on a mission to build the future of spend management for SMEs. We lead with heart and humility and keep our colleagues and customers at the forefront of every decision. We believe in a culture of collective accountability, where every team member's...

  • Customer Support

    6 months ago

    Sydney, Australia Koala Full time

    **This is a Customer Service Specialist role with Koala based in Alexandria, Australia** Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats. At Koala, we do things a little differently...

  • Customer Support Specialist

    4 months ago

    Sydney, Australia Weel Full time

    Customer Support Specialist **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...

  • Customer Support Specialist

    2 weeks ago

    Sydney, Australia Nuvei Full time

    The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **Meet Nuvei**, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout...

  • Medical Practitioners

    6 months ago

    Sydney, Australia Healthcarelink Support Full time

    Our client has been a part of the Sutherland Shire Community for over 36 years, having operated since 1987. The centre has a proud history of providing reputable quality health services to all patients. A DPA position has become available at this well established clinic replacing a GP so you will be busy from Day 1. The practice is a fully-accredited;...

  • Customer Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Compass Education Full time

    Customer Support Specialist - NSWCompass Education is seeking a highly skilled Customer Support Specialist to join our team in New South Wales. As a key member of our support team, you will provide exceptional customer service and training to our clients, empowering them to enhance parent engagement, reduce administrative burden, and allocate more time...