Area Manager

6 months ago

Melbourne, Australia APM Monaco Full time

_Responsible for overall management of the area, staff, merchandise and customer service. The Area Manager is also responsible for achieving sales objectives of the responsible area, maintaining and achieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to the next level._

**Responsibilities**:
Sales Generation
- Plan and develop overall sales and marketing strategy and execute sales plan to deliver company’s objectives;
- Explore Regional market by identifying new business opportunities and sales channels with effective sales strategies to achieve sales target, business growth and increase brand visibility;
- Meet sales goals for responsible stores
- Analyze available sales reports and data to determine the needs of the business and set business strategies
- Setting goals for store managers, ensuring goals reflect store business goals
- Support the development associates sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
- Demonstrate sales leadership for staff by playing an active role on the selling floor
- Collaborate with Supervisor and Marketing to identify marketing opportunities to support sales
- Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market
- Develop sales forecasting and strategic planning to ensure the sales, product launch and profitability of products, analyzing business developments and monitoring market trends
- Prepare related reports, P & L analysis, set up commission scheme to achieve sales goal
- Provide regular market analysis and reports, including regional market capacity, demand changes, industry dynamics, competition, and customer feedback

Customer Service
- Ensure all responsible stores provide the highest level of customer service
- Resolve all client problems and complaints quickly and effectively
- Manage all special events inclusive of collection previews, client events, sale events, etc.
- Empower store managers to make decisions in the customer’s best interest that also support the company’s philosophy.

Operations
- Search for appropriate locations for new retail shops or sales channel in PRC
- Ensure facility maintenance, presentation and organization
- Ensure deliveries are properly processed in a timely manner.
- Meet inventory accuracy and shrink requirements.
- Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication.
- Build and maintain good communiation with members of corporate office and other stores.

Merchandising/Visual
- Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies between all stores
- Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store.
- Ensure all responsible stores selling floor is neat, clean, organized and reflects the correct visual image at all times.
- Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
- Identify and communiate product concerns in a timely manner.
- Communicate inventory needs to support the business goal.

Human Resources
- Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
- Support, implement and provide follow-up for all training programs, seminars, etc.
- Continually evaluate the performance of each associate and provide constant feedback to ensure results.
- Resovlve all human resources issues in a timely and effective manner, partnering with HR when necsssary.
- Ensuring integrity of payroll and the payroll process.
- Ensure image and grooming standards are professional, reflective of the brand imange and adhered to at all times.

**Skills and Work Experience**
- Minimum 8 years retail experience with 3 years in senior retail management role.
- Good problem solving, decision making, planning and organizing, interpersonal, presentation and communication skills
- Strong business acumen and awareness of market trends; knowledge of various retail sales and media channel in regional market
- Must be self-motivated, have high multi-tasking capacity, and thrive in a fast-paced environment with a drive for continuous improvement
- Possess a can do attitude with strong initiative, able to work under pressure and meet the deadlines
- Good MS Office (Excel / Word / PowerPoint / Outlook) skills;
- Excellent command in both written and spoken English
- Occasional travel is required

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00 - $90,000.00 per year

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Aust

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