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Customer Support Advisor

4 months ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Permanent full-time, occasional weekend required.**:

- **Ideal role for a motoring enthusiast.**:

- **Service premium customers.**:

- **Use your experience to manage exciting events.**:

- **Artarmon location.**

Shannons is seeking a talented individual to help service our key customers and work on turning our showroom into a key destination for motoring enthusiasts by executing exciting events.

**What you’ll do (not limited to)**:

- Outbound and inbound management of high value and influential insurance customers, supporting with unique needs by connecting across the insurance value chain
- Implementing and delivering relationship management with the motoring and adjacent industries
- Deliver innovating and industry leading events within our showroom spaces
- Collaborating with multiple internal stakeholders to achieve customer outcomes
- Oversee and maintain our showroom and related assets
- Manage face to face and written customer enquiries.

**What you will bring**:

- Customer service and sales experience
- Proven event management skills
- Strong verbal and written communications skills
- Good problem solving and negotiation skills
- Strong organisation and time management
- Experience in a call centre environment preferred
- Motoring enthusiast.

**What's in it for you**:

- Competitive salary package
- Discounts of up to 25% on our various Insurance, Banking & Superannuation products
- Flexible working environment and arrangements; genuine focus on work-life balance
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition).

**Employee benefits | Suncorp Group**

**What you will love about working with us**:
Better outcomes for customers takes innovation, care and a laser focus. As part of the Suncorp Group, we’re the go-getters working at the heart of some of Australia and New Zealand’s most trusted names in banking and insurance to deliver just that - and then some. Here, you’ll be equipped with all kinds of support and opportunities to make an impact, because our commitment to brightening lives extends to all our incredible people too. And in an organisation that measures success through the results we deliver for our customers, communities and each other, you’ll thrive knowing you’re making a genuine difference along the way. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.
- At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution._
- We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 17 May 2024 AUS Eastern Standard Time
**Applications close**: 14 Jun 2024 AUS Eastern Standard Time