Customer Support Advisor

3 months ago

Sydney, Australia Leo Recruitment Limited Full time

Are you a motivated and experienced Customer Support Advisor looking for a role that focuses on customer excellence and developing business relationships with high-end clientele?

If so, we have a super exciting Customer Support Advisor opportunity for you where you will join a dynamic team within a FinTech start-up organisation and will play an integral part in supporting a portfolio of high-net-worth clients within the yachting industry

**What they are offering**:

- A generous salary package of between AU$57,000 - AU$76,000 per annum depending on experience
- Fully remote work arrangement from anywhere in Australia (preferably Canberra or Sydney)
- Flexible working arrangement allowing you to prioritise family, friends, hobbies, and other commitments
- The opportunity to join a growing start-up organisation offering future career progression opportunities
- Generous/unlimited holiday (officially 28 days plus bank holidays, however the company operates a flexible ‘fair use’ policy on additional leave beyond this if you want or need to take additional time off)
- Superannuation
- The opportunity for occasional travel
- Other benefits such as private healthcare and life insurance can be discussed
- Casual dress code
- Enjoyable, positive, entrepreneurial working environment and a strong, team-oriented culture

**What makes them really stand out**:
Aside from their unique and generous unlimited holiday allowance and all their other fabulous benefits, this company facilitates an incredibly positive working environment where you can work under your own initiative and really thrive in your future career. They place strong emphasis on fostering a company culture that encourages and supports their employees to do their best work.

**About the role**:

- As a Customer Support Advisor, you will be responsible for growing, retaining, and managing a portfolio of high-net-worth clients within the yachting industry
- You will resolve issues and provide a high level of support to clients by responding to enquiries via live chat, telephone, and other contact channels
- You will deliver successful product demonstrations and onboard new customers
- If you identify any gaps in the product that could provide extra value to customers, you will be heard and have the opportunity to help improve the company’s processes and services
- You will also have the opportunity to attend international yachting events throughout the year where you can network with new and existing new clients

**Requirements**:

- Relevant experience as Customer Service Executive, Customer Support Advisor, or Account Manager role, or similar, is essential
- You will need to be confident and competent in looking after a portfolio of high-net-worth clients
- You should have good analytical skills and be able to provide recommendations to customers
- Any additional experience or knowledge of financial services (specifically FinTech or Private Banking), technology (mobile apps) and/or the yachting industry would be advantageous
- An understanding of KYC/KYB and AML would also be advantageous.

**Other important information**:
Location: Fully remote from home, anywhere in Australia

Hours: Core hours are Monday to Friday, 9:00am to 5:30pm, however there could be some flexibility

**Interested in finding out more?**

If you’re a skilled Customer Support Advisor or Customer Service Executive with an interest in developing a career in the FinTech, Private Banking or Yachting industries, then this could be the perfect opportunity for you

Simply submit your CV and Michelle Turner or Grace Gibbons at Leo Recruitment Limited will get in touch with you regarding next steps.

**This role would be ideal for**:
An individual who has experience working as a Customer Support Advisor, Customer Service Executive, Sales Executive, Customer Success Manager, Client Success Manager, Customer Service Manager, Account Manager, Sales Manager, Customer Success Specialist, Customer Relationship Manager, or similar, who is keen to develop their career within a supportive, progressive company specialising in Fintech and Private Banking products and technologies in the yachting industry.

**Job Types**: Full-time, Permanent

**Salary**: $57,000.00 - $76,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Professional development assistance
- Salary packaging
- Unlimited annual leave
- Work from home

Schedule:

- 8 hour shift

Application Question(s):
**Experience**:

- Customer service: 2 years (required)
- Fintech or Private Banking: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Sydney, NSW 2000

  • Support Advisor

    4 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Support Advisor, Ongoing opportunity, Sydney CBD + flexible working options available** **Role**:Support Advisor, Government and Executive Support Services, Corporate Services **Location**: Sydney, flexible working options available **Grade**:Clerk Grade 5/6 **Salary Range**:$93,295 - $102,941 **Employment Type**:Ongoing position available The...

  • Customer Advisor

    6 days ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: NSW- Sydney inner **Customer Advisor** Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities...

  • Advisor, Capability

    3 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Advisor - Capability, Ongoing based in Sydney CBD with remote working opportunities** As our Capability Advisor you will provide support and advice on the development, implementation and evaluation of the capability program as well as enabling consistent training communications, to ensure alignment to digital capability uplift across all of Government and...

  • Advisor, Ministerial Support

    4 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulator (SIRA) within the Department of Customer Service, is looking for an Advisor, Ministerial Support to join our team! **Benefits** - Fantastic temporary clerk grade 7/8 opportunity up to 6 months. - Salary range: $101,947-$112,849 base + super, commensurate with experience. - Genuinely flexible working arrangements. - State of the...

  • Advisor Privacy

    3 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Advisor Privacy** **Clerk Grade **7/8, Ongoing, Full-time 35 hours per week **Salary Range**: $106,025 - $ 117,363 + super **People Services, People & Culture, Department of Customer Service** **4PSQ Parramatta or Gosford or Sydney Mckell location (travel required between these locations)** **About the Opportunity**: Due to innovation and growth in the...

  • Customer Advisor

    3 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: NSW- Sydney inner - Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career. - Make a real difference for our customers and communities - Be rewarded and recognised for the value you bring **It’s more than a career at NAB. It’s about more opportunity, more moments to make...

  • Customer Advisor

    4 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: NSW- Sydney CBD - Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career. - Make a real difference for our customers and communities - Be rewarded and recognised for the value you bring **It’s more than a career at NAB. It’s about more opportunity, more moments to make a...

  • Customer Advisor

    4 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: NSW- Sydney CBD - Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career. - Make a real difference for our customers and communities - Be rewarded and recognised for the value you bring **It’s more than a career at NAB. It’s about more opportunity, more moments to make...

  • Customer Advisor

    4 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Part time **Location**: VIC- North West region - **Make a real difference for your customers and community**: - **Work in a collaborative and inclusive team environment**: - **This is a fixed term role for 2 years**: - **2 days per week Monday & Friday 9am - 2pm** **It’s more than a career at NAB. It’s about more...

  • Senior Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the Role:We are seeking a highly skilled and experienced Senior Advisor to join our Government Information (Public Access) (GIPA) team within the NSW Department of Customer Service. As a Senior Advisor, you will play a key role in providing specialist GIPA advice and services to support the department in meeting its compliance obligations under the...

  • Senior Advisor

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the RoleWe are seeking a highly skilled Senior Advisor to join our GIPA team within the Department of Customer Service. As a Senior Advisor, you will play a key role in providing specialist GIPA advice and services to support the department in meeting its compliance obligations under the GIPA Act.Key ResponsibilitiesProvide leadership and technical...

  • Senior Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About the Role:We are seeking a highly skilled and experienced Senior Advisor to join our Government Information (Public Access) (GIPA) team within the NSW Department of Customer Service. As a Senior Advisor, you will play a key role in providing specialist GIPA advice and services to support the department in meeting its compliance obligations under the...

  • Customer Advisor

    1 week ago

    Sydney, Australia IIQAF Full time

    We are looking for a highly motivated and customer-centric individual to join our team as a Customer Advisor. As a Customer Advisor, you will be the primary point of contact for our customers, providing them with excellent service and support. This role requires exceptional communication skills, problem-solving abilities, and a passion for helping others. If...

  • Customer Advisor

    2 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Customer Advisor - North Shore & Northern Beaches (Monday to Friday)**: - for this job, opens in new window **Job no**: VOLNS&NBNSW24 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: NSW- Sydney inner **Branch Customer Advisor** Your job is just one part of your life. When you bring your skills, ideas, energy, and...

  • Assistant Advisor, Talent Aquisition

    3 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Assistant Advisor, Talent Aquisition** **Grade 5/6 ($89,707 - $98,982 + 11% Super) Temporary opportunity until 30th September (with potential extension)** **About this role** You will have the opportunity to grow your professional career in an, agile, dynamic, and collaborative environment, where you can innovate, add value, and make a positive impact...

  • Media Advisor

    3 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a Media Advisor to join our team! **The Opportunity**: - Media Advisor, SIRA Media and External Communications team. - Fantastic ongoing opportunity to work in a dynamic Comms team, clerk grade 7/8 based in Sydney, CBD. - Genuinely flexible working arrangements. - State of the art offices. -...

  • Customer Service Advisor

    3 months ago

    Sydney, Australia HAYS Full time

    Customer Service Advisor job located in Macquarie Park **Your new company** A global manufacturing company located in Macquarie Park is looking for a Customer Service Advisor to join their team. **Your new role** In this role you will: - Manage a set region and build relationships with your customers - Receive, process and generate invoices for orders -...

  • Branch Customer Advisor

    13 hours ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Branch Customer Advisor - Inner West Sydney (Monday to Friday)**: - for this job, opens in new window **Job no**: VOLIWSNSW24 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: NSW- Sydney inner **Branch Customer Advisor** Your job is just one part of your life. When you bring your skills, ideas, energy, and hunger for...

  • Casual Customer Advisor

    3 months ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time, Casual **Region**: NSW- Sydney inner - Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career. - Bring your ideas, ambitions, and passions both in and outside of work - Be rewarded and recognised for the value you bring **It’s more than a career at NAB. It’s about more opportunity,...

  • Employment Programs Advisor

    3 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Role**:Employment Programs Advisor (Full-time, Temporary up to 12 months) **Grade**:SNSW grade 7/8 **Salary**:Base full-time salary range of $98,941 - $116,651, plus employer's contribution to superannuation and annual leave loading **Location**: Sydney CBD (McKell Building, Haymarket) - At _**_Service NSW_**_ _**_our vision is to be recognised as the...