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Customer Service Consultant

2 months ago

Pyrmont, Australia Robert Half Full time

Seeking a Customer Service Consultant to join a growing Memberships organisation, offering a fantastic array of benefits and hybrid working

Our client, a Memberships organisation, offering an excellent range of benefits, is seeking a Customer Service Consultant to join their busy team and support with providing a high level of customer service, administration and processing registrations.

**The Role**

Reporting to the Operations Manager, the Customer Service Consultant will:

- Provide Reception duties as required and assist with inquiries.
- Update membership details on the system and verify cards.
- Review and process invoices.
- Perform admin tasks as directed.
- Review member's entitlements and reactive/deactivate accounts as required.
- Create and send relevant correspondence.
- Accurately follow processes and procedures to ensure a high level of customer service is provided.

**The Individual**

To be successful in this role, you will have previous experience in a Customer Service Consultant or similar role, preferably supporting with telephone-based queries where problem solving skills are required.

Our client is looking to hire an individual with strong attention to detail, accuracy, and communication skills.

**What's on offer?**
- 35 hour work week with hybrid working options
- A range of additional leave benefits
- Excellent training opportunities

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