Customer Service Officer

3 weeks ago

Pyrmont, Australia WOW Recruitment Full time

CUSTOMER SERVICE OFFICER

  • Advance your customer service career with an excellent opportunity at a leading hearing company
  • If you're passionate about making a difference in the lives of individuals and want to join a company that shares this vision, this role is perfect for you
  • Work with a team of dedicated and friendly colleagues
  • Modern offices in the heart of Pyrmont
  • Temp to perm opportunity - $35 per hour temp $65,000 + Super once permanent
  • Monday-Friday

 
WOW Recruitment is seeking an Experienced Customer Service Officer for our client, an Australian owned and operated company specialising in hearing aids.  Located in Pyrmont, this organization is dedicated to offering solutions and services that help transform the lives of people with hearing loss.
 
ABOUT THE ROLE  
 

  • You will play a key role in managing the customers' experience and ensuring optimal outcomes for those with hearing loss.
  • You'll be responsible for the efficient operation of the hearing clinic, including calendar management of clinicians in your area and day-to-day file management.
  • You'll have the opportunity to learn and efficiently use a range of software and applications to provide the best possible service to our customers.
  • As a Customer Service Officer, you'll also be responsible for performing general reception duties and providing any ad-hoc admin support/reporting and additional duties where needed.
  • Your duties will also include ordering and inventory management, including hearing devices and stock, to ensure we can continue to meet our customers' needs.
  • You'll need to have a keen understanding of our customers' needs and identify opportunities to improve appointment conversion rates.
  • You'll be organised, productive, and consistent in meeting activity, quality, and conversion standards.
  • You'll also have the opportunity to support Management with campaigns, initiatives, and special projects to make a real difference in the lives of our customers.

 
ABOUT YOU
 

  • You have at least 2 years of experience working in an administrative or call centre environment, with a focus on customer service.
  • You possess strong organisational, problem-solving, negotiation, and time-management skills.
  • You have excellent organisational and prioritizing skills and can manage multiple tasks and priorities effectively.
  • You have the ability to be flexible within the workplace and work effectively within a team environment.
  • You are willing to learn basic repair and maintenance of hearing aids, as well as the technical aspects of hearing aid fitting and programming. 
     

WHAT YOU GET
 

  • Opportunity to work with a passionate team dedicated to making a difference in people's lives through the provision of hearing solutions and services.
  • Access to ongoing training and professional development to support your career growth.
  • Work for an Australian-owned and operated company that values its employees and has a strong reputation in the industry.
  • Enjoy a supportive and friendly work environment that encourages collaboration and teamwork.
     

Are you ready to take the next step in your customer service career and make a difference in the lives of those with hearing loss? This is a fantastic opportunity to join a passionate team at an Australian-owned and operated company that values its employees and clients. If this sounds like the right opportunity for you, click that APPLY button or send your application across to Caitlin@wowrecruitment.com.au

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