Inbound Customer Service Consultant

4 weeks ago


Melbourne, Australia Startek Full time

Multiple Positions Available Start Date: Tuesday, 11th April 2023
- Start in the Melbourne CBD office, move to Hybrid We will provide you with a computer
- Start your banking career here. No Banking experience required

**About the role**

We are looking for enthusiastic consultants who understand the importance of providing an outstanding customer experience. You will have a strong ability to build rapport and proactively resolve queries whilst providing a high level of service to each customer.

All applicants will be required to complete a Criminal Check, an Australian Securities and Investments Commission Check, an Insolvency Check and a Global Sanctions/Anti Money Laundering Check (which we will conduct).

**Details you need to know**:

- Start Date: Tuesday, 11th April 2023
- Hybrid after speed to competency is reached, starting in our Melbourne CBD office
- Rotating Roster: Monday to Friday, 8:30am to 8:00pm - No Weekends
- 12 Month Fixed Term Contracts with the possibility of extension, guaranteeing 35 paid hours per week
- Fixed Term Pay Rate of $26.00 plus super & leave & benefits

4 weeks paid annual leave (pro rata)
- 17.5% Annual Leave loading paid when taking annual leave
- 10.5% Superannuation Contribution
- 150% Penalty Rates for shifts worked on Public Holidays
- Other benefits and allowances as provided for in the Contract Call Centres Award 2020

**About You**
- Previous Customer Service experience from within hospitality, retail or call centre
- Passionate about providing an outstanding customer experience and an interest in Banking and Finance
- Strong ability to build relationships and take ownership to understand and assist the customer
- Resilience and an ability to work under pressure
- Active listening skills with ability to empathise
- Exceptional verbal and written communication skills
- High attention to detail and data accuracy skills

**What you’ll get in return**
- Opportunity to start your career in banking and finance
- Opportunity to develop a career with a global organisation. Opportunity pathways can include:

- Leadership (Team Leaders & Operation Managers)
- Human Resources (HR, Recruit, Payroll)
- Training & Development
- IT Helpdesk
- Subject Matter Experts
- Workforce Planning and Real Time Analytics + much more
- Exciting Reward & Recognition program that run fun activities and awards
- Our own Social Club + much more

**Who we are at Startek**
Startek is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Present in 13 countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

**#sponsor


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