Inbound Customer Service Consultant

2 months ago


Melbourne, Australia Startek Full time

Start Date: Monday, 6th of March 2023
- Training in the CBD, then Work From Home (once competency has been reached)
- Rotating Rosters: Monday to Friday, 8:30am to 5:30pm

**About the role**
As an Inbound Customer Service Consultant, you will be responsible for taking calls from Auto Finance customers for our Banking & Finance client. Consultants will be required to empathise with their customer’s and answer questions to do with auto finance including providing pay out figures, loan repayments, credit checks and general customer service queries.

This is a fantastic opportunity to represent one of Australia's leading banks.

**Details you need to know**:

- Start Date: Monday, 6th of March 2023
- Work from Home after speed to competency Training in our Melbourne CBD Office, then Work From Home (once competency has been reached)
- Rotating Roster: Monday to Friday, 8:30am to 5:30pm. No Weekends
- 12 Month Fixed Term Contracts with the possibility of extension, guaranteeing 35 paid hours per week
- Fixed Term Pay Rate of $26.00 per hour plus super & leave & benefits (10 days at training wage of $24.00 per hour)

4 weeks paid annual leave (pro rata)
- 17.5% Annual Leave loading paid when taking annual leave
- 10.5% Superannuation Contribution
- 150% Penalty Rates for shifts worked on Public Holidays
- Other benefits and allowances as provided for in the Contract Call Centres Award 2020

**About You**
- Previous Customer Service experience from within hospitality, retail or call centre
- Excellent communication skills including active listening and ability to display empathy with the customer
- Ability to problem solve
- Excellent time management skills
- Ability to work well within a team environment
- Accuracy and attention to detail
- Intermediate computer and numerical skills required.

**What you’ll get in return**
- Opportunity to start your career in banking and finance
- Opportunity to develop a career with a global organisation. Opportunity pathways can include:

- Leadership (Team Leaders & Operation Managers)
- Human Resources (HR, Recruit, Payroll)
- Training & Development
- IT Helpdesk
- Subject Matter Experts
- Workforce Planning and Real Time Analytics + much more
- Exciting Reward & Recognition program that run fun activities and awards
- Our own Social Club + much more

**Who we are at Startek**
Startek is a global outsourcing and technology services company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Present in 13 countries, Startek has more than 43,000 CX experts servicing clients across a range of industries, including Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

sponsor


  • Inbound Consultant

    3 days ago


    Melbourne, Australia Optimum Consulting Group Full time

    A terrific opening has become available to join a growing superannuation firm in Melbourne's cbd on a 12 month fixed term contract. This role is an Inbound Consultant - Superannuation Specialist, providing high quality and professional customer service to existing and prospective members and employers. **The Role** Working within a team of 20 colleagues,...

  • Inbound Sales

    3 weeks ago


    Melbourne, Australia SMAART Recruitment Full time

    $60K+ super + commission (hit your target, get an extra $3.5k per month!) - Hybrid role - 2 days in office, 3 days remote/from home - Starting in May 2023 Do you want to work for an energy provider that actually **cares about the environment?** Do you want ongoing support, and training and be rewarded for your hard work? Do you want to have **work-life...


  • Melbourne, Australia SMAART Recruitment Full time

    Hybrid role - 3 days in Melbourne office, 2 remote (after training) - Picturesque office conveniently located opposite Parliament train station - Great progression opportunities | $70,000 package We are excited to be working with a bank where you have the opportunity to develop your career while **making a difference in the community.** Located right in the...


  • Melbourne, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Melbourne, Australia Startek Full time

    Start on Thursday, 13th July 2023. Confirmation of successful offer on or before 5th July 2023 - Work from Home after the 4 week training period!!! - Rotating Roster: Monday to Friday, 7:00am to 7:00pm. No Weekend Work! **About the Work from Home Role** We are currently recruiting multiple Inbound Customer Service Consultant roles to be part of a campaign...


  • Melbourne, Australia Startek Full time

    Start Date: Monday, 3rd July 2023 - Temp Contract - Located at our Melbourne CBD Office! - Rotating Rosters: Monday to Friday, 8:30am to 5:30pm **About the role** As an Inbound Customer Service Consultant, you will be responsible for taking calls from Auto Finance customers for our Banking & Finance client. Consultants will be required to empathise with...


  • Melbourne, Australia Startek Full time

    Start on Wednesday, 17 of May 2023. Confirmation of successful offer on or before 9th of May 2023 - Work from Home FULL-TIME after the 4 week training period!!! - Rotating Roster: Monday to Friday, 7:00am to 7:00pm. No Weekend Work! **About the Work from Home Role** We are currently recruiting multiple Inbound Customer Service Consultant roles to be part of...


  • Melbourne, Australia Startek Full time

    Start on Wednesday, 31st of May 2023. Confirmation of successful offer on or before 24th of May 2023 - Work from Home FULL-TIME after the 4 week training period!!! - Rotating Roster: Monday to Friday, 7:00am to 7:00pm. No Weekend Work! **About the Work from Home Role** We are currently recruiting multiple Inbound Customer Service Consultant roles to be part...


  • Melbourne, Australia Startek Full time

    Start Date: Monday, 22nd May 2023 - 2 Month Temp Contract - Training in the CBD, then Work From Home (once competency has been reached)! - Rotating Rosters: Monday to Friday, 8:30am to 5:30pm **About the role** As an Inbound Customer Service Consultant, you will be responsible for taking calls from Auto Finance customers for our Banking & Finance client....


  • Melbourne City Centre, Australia Travel Trade Recruitment Full time

    $65000 - $75000 per annum + super + bonus Melbourne CBD, Victoria - Reservations, Travel Agent - Permanent 4791SJ1 Favourite - I am looking for an experienced Inbound FIT or Groups Travel Consultant to work for a leading Inbound Travel provider based in Melbourne. Are you eager to join an established, leading travel company who value their staff? This is a...


  • Melbourne, Australia Clarrow Full time

    Melbourne Based Role - Market Leader - Education and Government Accounts **Inbound Sales Consultant** - Melbourne Based Role - Market Leader - Education and Government Accounts **$75,000 + super** Clarrow is partnering with one of Australia’s largest education IT hardware providers to recruit an Inbound Sales Consultant. Our client has been servicing...


  • Melbourne, Australia Startek Full time

    Start Date: Thursday, 13th April 2023 - Training in the CBD, then Work From Home (once competency has been reached)! - Rotating Rosters: Monday to Friday, 8:30am to 5:30pm **About the role** As an Inbound Customer Service Consultant, you will be responsible for taking calls from Auto Finance customers for our Banking & Finance client. Consultants will be...


  • Melbourne, Australia Bank of Queensland Full time

    **About the Role** As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre. The role is phone based and all our calls are inbound enquiries from our BOQ customers. It’s a fun, customer centric environment where there’s heaps of support and focus...


  • Melbourne, Australia Bank of Queensland Full time

    **About the Role** As a Customer Service Consultant with BOQ Group, you will be servicing the needs of our customers across all our banking products at our Melbourne CBD contact centre. The role is phone based and all our calls are inbound enquiries from our BOQ customers. It’s a fun, customer centric environment where there’s heaps of support and focus...


  • Melbourne, Australia Shore Solutions Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! - We’re an award-winning global outsourcer providing contact center and back office services on behalf of our...


  • Melbourne, Australia Acquire BPO Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global...


  • Melbourne, Australia Shore Solutions Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! - We’re an award-winning global outsourcer providing contact center and back office services on behalf of our...


  • Melbourne, Australia Startek Full time

    Start Date: Monday 5th of June 2023 - Work from Home! (after training in our Melbourne CBD office) - Rotating Roster: Monday to Friday, 8:00am to 8:30pm **About Startek** Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world...


  • Melbourne, Australia Startek Full time

    Start Date: Monday 24th of July 2023 - Work from Home! (after training in our Melbourne CBD office) - Rotating Roster: Monday to Friday, 8:00am to 8:30pm **About Startek** Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the...


  • Melbourne, Australia Startek Full time

    Start Date: Monday 4th of September 2023 - Work from Home! (after training in our Melbourne CBD office) - Rotating Roster: Monday to Friday, 8:00am to 8:30pm **About Startek** Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the...