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Customer Contact Consultant

2 months ago

Melbourne, Australia Bupa Full time

**Customer Contact Consultant - Supporting Bupa Optical**

Join Bupa and make a difference in the lives of our customers and communities. Our purpose is to help people live longer, healthier, happier lives. We are looking for passionate individuals to support our customer contact strategy and contribute to our mission.

**About the role**:

- Deliver exceptional customer service throughinbound and outbound calls, correspondence, and support retention activities
- ** 100% Work from Home** - ability to work within our head offices in Brisbane, Melbourne, or Sydney.
- ** Monday to Friday **schedule, between 9 am and 6 pm - no weekends
- Casual position with 38 hours per week or 6-month fixed-term contract, potential for permanent role
- Work equipment provided
- Opportunities for career progression and professional development
- Collaborate with a dedicated team deliveringworld-class service

**Responsibilities**:

- Engage with customers through inbound and outbound calls and correspondence, providing exceptional service
- Conduct outbound calls to secure eye appointments for retention purposes
- Achieve personal and team targets, customer measures, and productivity measures

**About you**:

- Active, passionate, and driven
- Excellent verbal and written communication skills
- Ability to achieve KPI targets
- Preferred experience or interest in optics
- Prior call center experience beneficial but not essential
- Positive attitude and strong team player
- At Bupa, we value diversity, respect your wellbeing, and appreciate your unique story. Our people reflect the diversity of our community._

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