Port Delivery Manager

6 months ago

Sydney, Australia TUI Full time

Join our Customer Operations Team in **Sydney** as a Port Delivery Manager. As a Port Delivery Manager, you will be responsible for delivering smooth Port Operations (Turnaround & Shorex) overseeing the delivery of services, team & staff management and all related logistics.

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world.

**About The Job**
- Managing and leading a team of direct reports, ensuring efficient and effective processes at the Ports (Turnaround & Shorex) that include constant collaboration and coordination between the team members.
- Guarantee proper level of resources to deliver operations and manage staffing accordingly to the needs of each operation.
- Responsible for developing and maintaining continuous communication with the cruise ships and both internal and external stakeholders, including Port Authorities.
- Work closely with the Key Account Managers to ensure a good commercial relationship with Cruise Lines by providing that all relevant feedback picked up during operation is reported.
- Oversees and manages operations incidents in the Port(s) and reviews that there is no impact on the delivery of the operation.
- Ensure operations changes at the pier are managed to the detail and suppliers receive last-minute changes or requests.

**About You**
- High capacity to manage a team to deliver results.
- Australian destination knowledge (including ports), especially tour portfolios (Shorex).
- Is comfortable leading change and resilient to ambiguity or setbacks.
- Must be available to work on weekends and/or holidays
- Having a network of local suppliers would be highly advantageous
- Solve problems independently and/or make suggestions on how to improve ways of working & drive our digital culture.
- Agility to juggle strategic priorities/projects whilst delivering day-to-day operational logistics.
- A genuinely helpful, flexible and professional personality.
- Excellent communication skills, both verbal and written, in English, other languages would be advantageous.
- Availability to travel on short notice

**About Our Offer**
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning - access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.

TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

**#TUIJobs #TUIMusement #LetsTUIIt #LI-CD1

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