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Return’s Customer Representative

6 months ago

Canberra, Australia HERTZ Full time

_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team._
- To continue our success in the future of car rental, we’re looking for customer focused, high performing Instant Return Representative to join our exceptional team and grow your career_
- **What are the Perks?**_
- _**Profit Sharing Program**_
- _**Generous discounts on our brands**_
- _**Employee Car Sales Program**_
- _**Car Leasing Program**_
- _**On-site Airport Parking**_
- _**Additional days leave per annum**_
- _**A focus on sustainability**_
- _**Targeted charity partnerships**_
- _**Key focus on wellbeing and safety**_
- _**WGEA Certified workplace**_

**About the Role?**

As an _Instant Return Representative, _you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Canberra Store and you may be required to work at other ACT stores within reasonable travel distance.

In this role you will;
- Greeting our customers as they return their vehicles and ensuring a positive customer experience
- Inspecting the returning vehicle for damage
- Utilising our mini-computer system
- Courteously and expeditiously processing rental returns
- Sell Hertz rental options to our valued customers
- Ensure overall customer satisfaction by resolving issues

**About You?**

To be successful in this position, our newest team member will have the following:

- Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
- Previous experience in customer service or sales; experience in rental industry preferred
- Computer literacy skills required
- Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
- A full and current AU driver’s licence with the ability to drive automatic vehicles

**About the Offer?**

In return for your hard work and dedication, you will be rewarded with:

- **A competitive hourly rate & incentives**:

- **Opportunities for career growth and development**:

- **Full training and a company uniform**:

- **A supportive team environment**:

- **Leave loading & shift penalties applied to base hourly rates**:

- **Employee Benefits and a motivating company culture**

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

**Job Type**: Casual

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Monday to Friday
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person