Fleet Administrator/customer Service Representative

2 weeks ago

Canberra, Australia HERTZ Full time

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals. To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Representatives to join our exceptional team. We provide the keys for you to drive your career

What are the Perks?
- Generous discounts on our brands
- Employee Car Sales Program
- Car Leasing Program
- On-site Airport Parking
- A focus on sustainability
- Targeted charity partnerships
- Key focus on wellbeing and safety
- WGEA Certified workplace

**About the Role?**

The Fleet Administrator/Customer Service Representative will be responsible for supporting the execution of the maintenance strategies within the region under their control and providing world class customer service. This role will be accountable to achieve or exceed set turnaround times of all vehicles out of service whilst reducing and or maintain costs to a set minimum. By reducing the time in the repair status, the person is contributing to the overall support of continued growth by having all vehicles available and ready for rent. This role will also responsible for achieving maintenance goals in line with the corporate business plans in the area of their responsibility. Duties of this role include:

- Face to face Customer service
- Completing rental and return transactions
- Providing information regarding options coverages, upgrades and fuel options
- Resolving complains and ensuring overall customer satisfaction
- Managing Out of service levels in accordance with business objectives.
- Effective control and efficiency of processes around fleet maintenance

**About You?**

To be successful in this position, our newest team member will have the following:

- Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
- Previous experience in customer service or sales; experience in rental industry preferred
- Computer literacy skills required
- Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
- A full and current AU driver’s licence with the ability to drive automatic vehicles.

**About the Offer?**

In return for your hard work and dedication, you will be rewarded with:

- **A competitive hourly rate & incentives**:

- **Opportunities for career growth and development**:

- **Full training and a company uniform**:

- **A supportive team environment**:

- **Leave loading & shift penalties applied to base hourly rates**:

- **Employee Benefits and a motivating company culture**

Pay: $42,760.00 - $82,008.40 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Work Location: In person

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