Customer Engagement and Intake

2 weeks ago


Bedford Park, Australia Autism SA Full time

**Part-time (0.8fte) 12 month contract**:

- ** Work with a small and highly dedicated team**:

- ** Competitive salary including salary packaging options**:

- ** Flexible working environment**

**Your new organisation**

Autism SA has a strong and rich history of being a recognised leader in providing specialised services to individuals on the autism spectrum, their families and the broader community. We strongly believe in a person-centred approach which puts the individual at the forefront of everything we do. With the opportunities created by the NDIS Autism SA is further embracing the opportunity for new, different and innovative ways of providing responsive and adaptable services.

**About the role**

As a Pathways Consultant, you will help individuals and their families navigate their journey by providing advice and support to determine the best services and support for them. You will ensure that they receive the right information, are referred to the right services and - most importantly - are left feeling that they were well supported.

**What you will accomplish**:

- You will guide and support newly diagnosed individuals and their families through the support and service system pathways
- You will match customer needs and goals to the appropriate team and services available.

**About you**
- You have a wealth of knowledge when it comes to Autism Spectrum and you know Autism SA services back to front (or are willing to learn all about them).
- You are familiar with the NDIS - you understand the different budgets and the services they can be used for.
- Ideally, you’ll have experience in providing advice, information and referring customers to service options.
- You’re a great communicator and quick at building trust and good rapport with people from any social or cultural background. You know how to show customers how important they are and you strive to surpass their expectations.
- Finally, you have a knack for understanding and dealing with business situations and at seeing risks and opportunities.

**How to Apply**

As we have sites in Tonsley and Elizabeth, location for this role could be negotiated with the right applicant.

**Applications close**: Sunday 5th Feb 5.00pm



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