Housekeeping Training Supervisor

7 months ago

Burswood, Australia Crown Resorts Full time

**BETTER BEGINS HERE**

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

**The role**

The Housekeeping Training Supervisor is responsible for the training and supervision and co-ordination of all housekeeping training functions to ensure high standards of cleanliness are provided to meet and exceed guest’s expectations. The Housekeeping Training Supervisor must lead, train and develop the housekeeping team to achieve and maintain hotel standards whilst effectively communicating with other hotel departments.

In this role, you’ll provide joyful experiences through your genuine care for guests. As well as:

- Ensure the training, coaching, guiding, and assessing of newly recruited and existing HK Supervisors, HK Service Attendants, and Room Attendants.
- Check cleaning of rooms in accordance with checklists and Crown Standards, including undertaking cleaning duties where required.
- Maintain current product knowledge of events and facilities of Crown Hotels and the broader Crown complex; including retail, gaming, food & beverage and entertainment.
- Support the Management team to address underperformance issues to ensure competence. Monitor training and development needs and coordinate as required.
- Assist management in development of Housekeeping employees to ensure competence, performance and succession objectives are met.

**About you**

You’ll bring the following:

- Certificate III (Hospitality Operations) qualification is preferred.
- Strong experience in training Hotel Housekeeping employees.
- Previous Hotel operational experience is preferred in a Supervisory or Higher Duties capacity.
- Proven customer service experience.
- Knowledge of Hotel Property Management Systems (OPERA) and Microsoft Office suite of products is preferred.

**Additional Information**:
**What you can expect from us**

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

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