Cloud Success Services Academy Apj

6 months ago

North Sydney, Australia SAP Full time

**We help the world run better**

**ABOUT CLOUD CUSTOMER SUCCESS SERVICE ACADEMY**

SAP Cloud Customer Success Service’s team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.

The Customer Success Service Academy is a 2-year graduate program to start your career in the Services Customer Success Board Area. This program consists of classroom-based learning with rotation opportunities before settling on one focus area within the business.

Throughout the Program you will build the foundations needed for success in the Services’ business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business such as consulting, project management, technical and solution support.

**THE ROLE IN BUSINESS TRANSFORMATION SERVICES**

Business Transformation Services (BTS) is the Management Consulting arm within the Cloud Success organization of SAP. BTS is globally comprised of 400+ consultants working in the regions and market units providing management consulting and transformation services to SAP customers and partners.

We are looking for a team member who is able to demonstrate and/or is keen to learn the following:

- interest in innovative topics, a natural curiosity, and the capability to learn how to translate those into customer digital transformation strategy
- solid understanding of the mutual interdependencies between the business and IT aspects of customers’ transformation programs
- in-depth knowledge of the latest trends in information technology, in particular regarding SAP Cloud and On-Premise solutions and services and their relevance for customers’ business
- Preferred Enterprise Architecture or Analytics experience for recent customer digital transformation and data-driven decision making journey

**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
- Bachelor’s degree, or equivalent tertiary study
- 0-3 years' work experience with customer facing roles
- Team player with ability to work independently and take ownership of assigned tasks
- Good listener with excellent communication skills, empathetic, collaborative
- Resourceful self-starters with strong interpersonal skills who are eager learners
- Interested in technology, innovation, and how digital platforms can solve business challenges
- Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
- Preferred Enterprise Architecture or Analytics experience

**EXPECTATIONS AND TASKS**
- Learn and understand the Services business as well as specific cloud SAP products
- Conduct job rotations relevant to the intended role with various teams within the business
- Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics
- On the job training with the support of buddies and coaches
- Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
- Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations
- Build and maintain relationships with internal and external stakeholders
- Meeting performance requirements at conclusion of each rotation
- Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
- Adapt to knowledge on new technologies in a consistently dynamic and changing environment

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 358474 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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