Strategy Partner

3 weeks ago

Bentleigh East, Australia Officeworks Full time

**Title**:Strategy Partner - Process Improvement & Optimisation**:

- Location: Bentleigh East, Victoria, AU**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 168 retail stores Australia wide - we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

Our high-performing Strategy Team is focused on delivering an ambitious growth aspiration whilst also embedding a robust productivity agenda. The team works hand-in-hand with the executive leadership team to iterate & communicate the enterprise-level strategy, develop & deliver functional strategies and manage our portfolio of cross-functional programs to achieve our vision. We are fortunate to be at the heart of decision making and are in a unique position to have a material impact on the whole business, customers, and team members.

**About the role**:
The Strategy Partner - Process Improvement and Optimisation will play an important role in developing and executing process optimisation strategies to drive operational excellence and improve the experience for our customers & team members. This role is designed to be agile and presents opportunity to be involved across different projects and functions. You'll have the ability to directly impact the business and customers so projects may include improving our customer NPS scores, optimising how we onboard new Business customers or enhancing our click & collect process.

Key activities include:

- Work with senior stakeholders to identify & scope major opportunities for process improvement and automation
- Collaborate with cross-functional stakeholders to map and document end-to-end business processes, perform root cause analysis, conduct GEMBA walks and identify pain points
- Define and establish KPIs to measure process performance. Collect, analyse and interpret operational & financial data to identify trends and patterns for process improvement
- Develop process optimisation strategies including process simplification, automation (RPA) and digitisation.
- Build process improvement opportunities into prioritised and executable programs of work.
- Lead process improvement projects in collaboration with cross-functional teams managing interdependencies and alignment with projects across the business
- Leverage a data-driven approach to monitor the impact of process changes. Measure if business results have been achieved and iterate approach if required
- Prepare comprehensive reports, presentation and analysis to communicate to key stakeholders, leadership and Board audiences

We operate a hybrid working environment at Officeworks - a combination of working from home (WFH) and our new Corporate office in Chadstone.

**About you**:
Tertiary qualified, with 3-5+ years of relevant industry and/or management consulting experience, with a focus on process optimisation. Experience and exposure to the retail sector is preferred. You are a structured, logical thinker who uses a data-led approach to review processes and think strategically about optimisation opportunities including automation and digitisation. You are comfortable switching between the detail and blue-sky thinking to drive the right business outcomes. You have hands on experience in process improvement, and methodologies such as Lean, Six Sigma and Kaizen. You also have a worked knowledge of process mapping tools such as BPMN, value stream mapping and SIPOC

Further;
- You are an outcome-focused individual who is motivated by achieving tangible results that has a positive impact on the business, customers and team members
- You are a strong communicator with the ability to articulate complex narratives. You build strong stakeholder relationships, possess an ability to influence and establish yourself as a trusted advisor
- You enjoy cross-functional engagement and working with team members across a variety of functions to achieve common goals
- You have a high level of competency with MS Suite including PowerPoint, Excel and Visio
- You are comfortable in an ambiguous and changing environment; you welcome and embrace change
- You are curious, eager to learn and are seeking a role that will support your long-term career growth

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**Our culture**:
It’s all in a day’s work when you’re part of the Officeworks community - where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering th

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