Internal & Change Communications Specialist

4 months ago

Toowong, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet products as well as Roadside Assistance.

**Purpose of the Role**

The Internal & Change Communications Specialist will manage and enhance digital communication channels like Slack and HQ (intranet). They will serve as a liaison between the business, external parties, and these channels, providing advice and support to key stakeholders on best practices for optimal use.

**Position Accountabilities**
- Plan and execute change plans for implementing Slack within the wider business and divisions.
- Deliver scalable solutions to engage people and drive adoption of change.
- Maintain stakeholder relationships to minimise resistance and maximise engagement.
- Track and manage stakeholder activities and issues.
- Provide leaders with tools and templates to improve operational change capabilities.
- Develop and implement communication plans for Slack and HQ (intranet) adoption.
- Deliver ongoing communications and education programs to enhance engagement.
- Ensure alignment with brand and style guidelines.
- Support employees and leaders with tools and templates for better communication.
- Maintain training plans with the Learning and Development team.
- Coordinate and facilitate training for employees, leaders, and specific users.

**Qualifications and Experience**:

- Tertiary qualifications in communications, public relations, business, or similar, with a minimum of five years' experience.
- Experience implementing digital communication tools from a change, engagement, and communications perspective.
- Experience in high-impact, dynamic internal and change communications teams.
- Strong skills in stakeholder engagement to deliver high-performance outcomes.
- Excellent written and verbal communication skills, with the ability to write for various genres and audiences.
- Excellent organisational skills, able to work autonomously, prioritize, and manage multiple tasks with attention to detail and confidentiality.
- Highly developed digital skills, experienced with Google Suite, Slack, and intranet tools.

**Our Perks**
- **Location **- Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive sche'mes.
- **Onsite facilities **- There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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