Technical Fleet Support Manager

6 months ago

Brisbane, Australia Penske Full time

**Your New Opportunity**

Penske Australia is seeking a customer focused and highly skilled Technical Fleet Support Manager to join our National team. Reporting to the Head of Fleet, this pivotal role is instrumental in reinforcing our commitment to delivering exceptional aftersales service to our corporate fleet customers.

**Primary Responsibilities**:

- Manage and improve process to drive a highly rewarding aftersales experience for our corporate fleet customers.
- Act as the key support liaison between the National Fleet Sales team and corporate fleet customers on aftersales and technical matters
- Support the corporate fleet customer service experience, ensuring efficient and timely vehicle repairs and communications with both dealers and internal stakeholders.
- Collaborate closely with the National Fleet Sales team, Regional Technical Managers, and Dealer Network to boost support to fleet operators and aid the growth of our fleet business.
- Maintain call schedule with our corporate fleet customers to ensure a proactive to fleet maintenance and maximum up-time
- Provide expert technical and product support across our authorised Dealer Network.

**About you**
- Highly motivated with positive attitude
- Understanding of the truck and heavy vehicle industry.
- Knowledge of Western Star, MAN and Dennis Eagle truck product ideal; although, not essential (as training will be provided)
- Trade qualifications in truck/engine repair and maintenance and/or relevant industry. experience in truck/engine repair and maintenance.
- HR or HC License or ability to obtain such licence.
- Understanding of heavy vehicle/ engine parts and/or service trade desirable.
- Knowledge of fleet operations, maintenance and service requirements.
- Understanding of warranty processes.
- Sound communication and interpersonal skills.
- Effective negotiation and mediation skills to resolve conflicts and complaints.

**Why choose Team Penske?**

At Penske, we know that it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

- **Penske Power-Up Day** - An additional paid day off for all permanent employees
- Career progression.
- Commitment to providing the highest levels of safety, technical and leadership training.
- Competitive Remuneration and Reward/Recognition Programs
- Refer a friend and we'll pay $4,000 for Diesel Technicians & $1,000 for all other roles (conditions apply).
- Employee Assistance Program.
- Family Friendly Benefits including 16 weeks of Paid Parental Leave for the Primary carer and 2 weeks paid leave for the Secondary carer.
- Access to Discounted Travel, Health Insurance & Motor Vehicle benefits.

**About Penske**:
An iconic brand in both the business and racing worlds, Penske is a Fortune 500 company with a global presence. A leader in the Australian commercial vehicle, power engine and racing industries, Penske represents market-leading products such as the Western Star, MAN, Dennis Eagle, mtu, Detroit & Allison across some of the most dynamic on
- and off-highway markets in the country.

**Be ambitious. We are.

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