Return to Work Officer
6 months ago
About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.
Overview:
As a Return to Work Officer (RTWO) you are a key support into the Return to Work Specialist (RTWS) space whilst also developing skills, knowledge, and experience in managing face to face interactions with workers, employers and providers. This role is a stepping stone towards the RTWS role, and manages a portfolio comprised of both Corporate and Commercial medical expense claims.
**Responsibilities**:
- With the support of your Team Manager, Capability Manager(s), and Return to Work Specialists progress through a 6-month competency framework aimed at bolstering technical, process, and interpersonal skills that support progression into a Return to Work Specialist role;
- Accurately self-reflect on your progression through the competency framework and take up self-learning opportunities, or seek support where appropriate;
- Manage a portfolio of both Corporate and Commercial medical expense claims ensuring appropriate risk assessments are carried out. Escalate claims to a Return to Work Specialist if required within agreed timeframes;
- Provide effective and efficient claims administration to ensure that injured workers receive fair and accurate compensation in accordance with relevant legislation;
- Provide high quality customer service to internal and external stakeholders, educating and informing stakeholders on the return to work process, legislative requirements and premium impact;
- In liaison with internal stakeholders once the claim reaches medical entitlements, act as the key decision maker for all claims allocated;
- Facilitate and monitor cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme;
- Maintain accurate and detailed documentation within the appropriate system at all times;
- Assist employers and workers with completing any documentation needed, educating employers and workers in completing any workers compensation documentation as required, ensuring technical elements of the act are explained in a language that the worker and employer can understand;
Qualifications:
**We’re interested in hearing from people who possess**:
- Recent work experience within a customer service-based role
- Strong administration experience
- Excellent communication and interpersonal skills as well as a team player attitude
- Exceptional time management and organisation skills
- Experience working within a dynamic fast paced environment
- Previous claims management experience will be an advantage in this role as well as experience within the fields of Psychology, Allied Health or Law
**If this sounds interesting to you - we want to connect
-
Return to Work Officer
6 months ago
Adelaide, Australia Gallagher Full timeAbout Us: Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the...
-
Return to Work Officer
6 months ago
Adelaide, Australia Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Return to Work Officer
6 months ago
Adelaide CBD, Australia Gallagher Full timeAbout Us: Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today...
-
Return to Work Officer
3 months ago
Adelaide, Australia Gallagher Full time**Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...
-
Return to Work Specialist
6 months ago
Adelaide, Australia Gallagher Full timeAbout Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...
-
Return to Work Specialist
7 months ago
Adelaide, Australia Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Return to Work Specialist
3 months ago
Adelaide, Australia Gallagher Full timeOverview See yourself in our team: In the role of a Return to Work Specialist, you will be is responsible for helping guide people through their recovery and return to work journey post workplace injury to achieve a sustainable return to work and life. You will do this by delivering a personalised, empathetic face to face service for individuals that have...
-
Return to Work Specialist
7 months ago
Adelaide, Australia Gallagher Full timeAbout Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...
-
Return to Work Specialist
3 months ago
Adelaide, Australia Gallagher Full time**Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...
-
Return to Work Coordinator
6 months ago
Adelaide Region SA, Australia MCMAHON SERVICES Full time**McMahon Services is one of Australia’s largest privately-owned construction, industrial and environmental services organisations. As a national business, we operate from city centres through to remote locations and employ over 1,100 people across Australia and New Zealand.**: McMahon Services is committed to long-term employment rather than just for...
-
Return to Work Specialist
3 months ago
Adelaide, Australia Gallagher Bassett Full timeIntroductionJoin our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...
-
Hired - Return to Work Specialist
4 months ago
Adelaide, Australia Gallagher Full time**Introduction**: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives...
-
Return to Work Transition Specialist
3 weeks ago
Adelaide, South Australia Gallagher Full timeAbout the RoleAs a Return to Work Transition Specialist with Gallagher, you will play a critical role in helping individuals recover from workplace injuries and achieve sustainable return-to-work outcomes. Located in the Mt Gambier region, this position requires a high level of autonomy, excellent customer service skills, and the ability to work effectively...
-
Workforce Return to Work Specialist
3 weeks ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeAbout EML (Employers Mutual Limited)EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support during the return-to-work journey for individuals. We have experienced significant growth, with over 4,000 dedicated employees across our organization.Salary and BenefitsWe offer a competitive salary...
-
Return to Work Coordinator
6 months ago
Greater Adelaide SA, Australia Calvary Full timeProgress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Drive early intervention, recovery, rehabilitation and return to work objectives Permanent full-time opportunity About the role Join our dynamic team as an RTW Coordinator, where...
-
OHS and Return to Work Coordinator
1 month ago
Adelaide, South Australia People2People Full timeJob SummaryAre you passionate about creating a safe and healthy work environment? We're seeking an OHS and Return to Work Coordinator to lead our safety initiatives and ensure compliance with industry regulations.Key Responsibilities• Develop and implement effective OHS programs tailored for the transport sector.• Manage return-to-work plans for injured...
-
Return to Work Claims Consultant
4 weeks ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeUnlock a Fulfilling Career with EMLEML, a leading Workers Compensation and Personal Injury Claims Management business, is seeking a skilled Return to Work Claims Specialist to join our diverse team in Adelaide.
-
Occupational Rehabilitation Specialist
4 weeks ago
Adelaide, South Australia Gorilla Jobs Full timeAbout the RoleWe are seeking an experienced Occupational Rehabilitation Specialist to join our team as a Return to Work Expert. As a key member of our team, you will play a crucial role in helping injured workers regain their independence and improve their overall quality of life.Key ResponsibilitiesDeliver case management and coordinate rehabilitation...
-
Return to Work Injury and Claims Specialist
2 weeks ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeAbout EMLEML (Employers Mutual Limited) is a leading provider of Workers Compensation and Personal Injury Claims Management services. Our mission is to help people get their lives back through ongoing support during their return-to-work journey.Job Title: Return to Work Injury and Claims SpecialistWe are seeking a highly skilled and experienced Return to...
-
Claims Specialist
4 weeks ago
Adelaide, South Australia EML (Employers Mutual Limited) Full timeThe OpportunityWe are seeking a skilled Claims Specialist to join our team in Adelaide. As a Claims Specialist, you will play a critical role in providing early, timely, and personal service to workers, employers, and stakeholders. You will be responsible for managing complex claims, providing empathetic customer experiences, and working collaboratively with...
