Customer Experience Assistant Team Leader

4 months ago

Caulfield, Australia Glen Eira City Council Full time

Glen Eira Leisure
- Full-time
- Closing on: Sep 15 2024
- Add to favourites Favourite View favourites
- **Emerging leadership role during an exciting period of growth.**:

- **Secondment opportunity until March 2025**:

- **Annual salary equivalent: $70, 952.96 + Superannuation (pro rata for part time)**

**Join the Glen Eira Leisure Team**
Are you ready to be part of a vibrant and dynamic team at the forefront of the leisure industry? Glen Eira Leisure is expanding, and we are seeking a passionate individual to help take us to the next level as we prepare for the grand reopening of the Carnegie Memorial Swimming Pool.

**Why Join Glen Eira Leisure?**
- **Culture of Excellence**: At Glen Eira Leisure, we pride ourselves on our inclusive, supportive, and collaborative environment. Our team members are our greatest asset, and we are dedicated to fostering a culture where everyone feels valued and empowered to excel.
- **Industry Leader**:We are recognised as a leader in the leisure industry, known for our innovative programs, safety and exceptional customer service. Joining our team means becoming part of an organisation that sets the standard for excellence.
- **Exciting Growth Opportunities**:As we expand our facilities and services, there has never been a more exciting time to join us. Be part of a forward-thinking organisation that is committed to continuous improvement and professional development.

**About the role**
We are looking for a friendly, resilient and customer-focused individual who is committed to putting customers’ needs first every time and producing great customer outcomes

You will report to the Customer Experience Team Leader and assist them in a range of duties including but not limited to:

- **Team Supervision**:Supervise and ensure that all Customer Experience Officers, Customer Experience Shift Supervisors and Caulfield Recreation Shift Supervisors follow established procedures and processes, and consistently deliver exceptional service.
- **Customer Complaint Resolution**:Effectively respond to and resolve customer complaints and disputes, maintaining a customer-focused approach and ensuring satisfactory outcomes.
- **Staff rosters and time-sheets**: Develop staff rosters ensuring coverage to keep all facilities open safely and approve time-sheets.
- **Leadership and Teamwork**:Provide leadership fostering a collaborative and supportive atmosphere that encourages staff development and high performance.
- **Retail Management**:Assist in the management of retail operations, including stock-take processes and stock control systems.

**Roster requirements**
You will also be required to perform direct service as the Customer Experience Officer, Customer Experience Shift Supervisor and Caulfield Recreation Centre Shift Supervisor. There will be a requirement to fulfill direct service hours weekly.

**We Are Looking For**
- **A Passionate Professional**: Someone who is enthusiastic and committed to delivering outstanding experiences for our community.
- **An Innovative Thinker**:Someone with a creative mind who can bring new ideas and solutions to help us stay ahead in the industry and continually improve our offerings.
- **A Team Player**:Someone who thrive in a collaborative environment and can contribute positively to our team culture.
- **A Strong Leader**: Somone who is experienced and ambitious, ready to elevate their career and provide strong leadership, guiding Glen Eira Leisure into a bright and successful future.

**Qualifications and Experience**
- Demonstrated commitment and adherence to organisational values and behaviours.
- Experience in leading and supervising a customer experience team.
- Excellent written and oral communication skills, including dispute resolution.
- Strong leadership skills and the ability to motivate and develop team members.
- Current CPR, First Aid, Anaphylaxis and Asthma certificates (or be willing to obtain prior to employment).
- Not meeting all the requirements for this role? We value diverse experiences for positive community outcomes. If you're excited about the position but don't perfectly align with the criteria, we still encourage you to apply._

**Pre-employment checks**
- Employee Working with Children Check
- New National Police Record Check
- Health Declaration
- Evidence of right to work in Australia.

**Closing date**: 15 September 2024 at 11.55pm

**_ Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:_**
- **_Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees._**:

- **_Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations._**

**_ We value the knowledge, skills and talents that all people can share with our workforce and community._**

**Glen Eira City Council prides itself on being an equal opportunity employer and a child

  • Resident Experience Leader

    6 months ago

    Caulfield, Australia UniLodge Australia Pty Ltd Full time

    Drive exceptional resident experience with your team within a new BTR premium residential development - Work in a fun and collaborative team and client environment - We have a pipeline of BTR assets and growth opportunities **ABOUT ESSENCE COMMUNITIES** Essence Communities have been at the forefront of this emerging sector, operating their leading BTR...

  • Lifeguard Assistant Team Leader

    3 months ago

    Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Full-time - Closing on: Oct 3 2024 - Add to favourites Favourite View favourites - **E**xciting growth opportunity with great support and mentoring**: - **Permanent, ongoing opportunity.**: - **$70,952 + super per annum (pro rata for part-time)** **About the role** We are looking for a highly motivated and vibrant individual who can...

  • Gel Swim School Assistant Team Leader

    3 months ago

    Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Full-time - Part-time - Closing on: Oct 8 2024 - Add to favourites Favourite View favourites - New Leadership role - Part time or full time, permanent - $70,952 per annum + Superannuation (pro rata for part time) ***Join the Glen Eira Leisure Team!** Are you ready to be part of a vibrant and dynamic team at the forefront of the leisure...

  • Member Experience Team Leader

    3 months ago

    Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Full-time - Closing on: Oct 6 2024 - Add to favourites Favourite View favourites - **Fun and Innovative workplace culture**: - **Full time, permanent role**: - **$ 70,952.96 per annum + super** **About the Role** - Key responsibilities of this position include (but not limited to): _ - Build key member strategies based on reporting...

  • Team Leader

    4 months ago

    Caulfield, Australia Calvary Full time

    Team Leader - Aged Care Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Build your career with Calvary, supporting the provision of care to our residents. About the role The Team Leader plays an integral role in the provision of...

  • Team Leader

    4 weeks ago

    Caulfield, Australia Calvary Full time

    Team Leader - Aged Care Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Build your career with Calvary, supporting the provision of care to our residents. About the role The Team Leader plays an integral role in the provision of...

  • Team Leader

    7 months ago

    Caulfield, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Build your career with Calvary, supporting the provision of care to our residents. About the role The Team Leader plays an integral role in the provision of high-quality care to...

  • Every Body Active Team Leader

    4 months ago

    Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Part-time - Closing on: Sep 5 2024 - Add to favourites Favourite View favourites - **Lead a fun, inclusive and passionate team!**: - **Part time, permanent opportunity (26.6 hours per fortnight)**: - **$40.24 per hour plus superannuation** **Join the Glen Eira Leisure Team!** Are you ready to be part of a vibrant and dynamic team at...

  • Customer Experience Officer

    4 months ago

    Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Casual - Closing on: Sep 8 2024 - Add to favourites Favourite View favourites - Enhance your customer service skills within a supportive and friendly team - Multiple casual roles available with flexible working hours and rostering arrangements - $35.69 per hour + super (casual and junior rates apply) **About the role** As a Customer...

  • Customer Experience Agent

    2 months ago

    Caulfield, Australia Glen Eira City Council Full time

    Customer and Corporate Affairs - Part-time - Closing on: Oct 20 2024 - Add to favourites Favourite View favourites - **Be part of a small team that does BIG things!**: - **Provide exceptional customer experience to the Glen Eira community**: - **Multiple Part time positions available**: - **$35.55 - $38.03 (dependant on experience) per hour +...

  • Finance and Administration Team Leader

    4 months ago

    Caulfield, Australia Glen Eira City Council Full time

    Glen Eira Leisure - Full-time - Part-time - Closing on: Sep 4 2024 - Add to favourites Favourite View favourites - **Leadership opportunity in an energetic and motivational work environment**: - **Part time or full time, permanent opportunity**: - **$70,952.96 per annum + Superannuation (pro rata for part time)** **Join the Glen Eira Leisure Team!** Are...

  • Team Leader Arc Administration

    4 months ago

    Caulfield, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanent position**: - ** Full time (80 hours per fortnight)**: - **...

  • Team Leader

    6 months ago

    Caulfield, Australia Calvary Full time

    Team Leader - EEN Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Build your career with Calvary, supporting the provision of care to our residents. About the role The Team Leader plays an integral role in the provision of...

  • Customer Service Representative

    1 month ago

    Caulfield, Victoria, Australia Kieser Australia Full time

    About Kieser AustraliaWe are a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics dedicated to providing the highest standard of care using science and evidence-based methods.Job SummaryThis full-time role is part of our Client Support Team, responsible for answering incoming calls, assisting with call enquiries, and...

  • Team Leader

    4 weeks ago

    Caulfield, Australia Calvary Care Full time

    Team Leader - Aged Care Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Build your career with Calvary, supporting the provision of care to our residents. About the role The Team Leader plays an integral role in the provision...

  • Squad Coach

    2 months ago

    Caulfield, Victoria, Australia Aligned Leisure Full time

    About Aligned LeisureWe are a leading provider of health, fitness, and leisure services in Victoria and New South Wales. Our team is dedicated to delivering exceptional customer experiences and creating a supportive environment for our staff to grow and develop.Position Purpose:This is an exciting opportunity to join our team as a Swimming Squad Coach. As a...

  • Team Leader Urban Biodiversity

    2 months ago

    Caulfield, Australia Glen Eira City Council Full time

    Parks Services - Full-time - Closing on: Nov 18 2024 - Add to favourites Favourite View favourites - Join Us in Cultivating a Greener Future! - Full time opportunity with flexible working arrangements - $94K - $103K per annum (dependent on experience) + superannuation **About the team** At Parks Services, we believe that a thriving workplace culture is the...

  • Weekend Customer Support Assistant

    1 month ago

    Caulfield, Australia Opal HealthCare Full time

    Weekend Customer Support Assistant - Bluecross Caulfield Caulfield VIC 3162, Australia Req #1205 Tuesday, 12 November 2024At Opal HealthCare, we know that companies don’t succeed, people do.  Opal Healthcare is Australia’s largest residential aged care provider, with 133 Care Communities and over...

  • Client Support Team Member

    2 months ago

    Caulfield, Australia Kieser Australia Full time

    About Us Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome. The RoleOur Client Support Team...

  • Pet Store Operations Leader

    4 weeks ago

    Caulfield, Victoria, Australia Frontline Retail Melbourne Full time

    Pet Supplies - Store Leadership RoleCaulfield Location OpportunityWe are seeking an experienced leader to oversee the launch of our new store in Caulfield and lead the team in delivering excellent customer service.About the Role:Manage daily store operations, ensuring seamless delivery of products and services to customers.Lead, mentor, and motivate a...