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Customer Experience Officer

1 month ago

Caulfield, Australia Glen Eira City Council Full time

Glen Eira Leisure
- Casual
- Closing on: Sep 8 2024
- Add to favourites Favourite View favourites
- Enhance your customer service skills within a supportive and friendly team
- Multiple casual roles available with flexible working hours and rostering arrangements
- $35.69 per hour + super (casual and junior rates apply)

**About the role**

As a Customer Experience Officer, you are the first point of contact for anyone entering the centre. It is your responsibility to welcome everyone with a smile and a great attitude

This role is responsible for face to face interactions with customers, answering phone and online enquiries, responding to and resolving customer queries and providing impeccable customer service from the frontline.

**Why should you apply?**
- Learn and develop invaluable and highly transferable skills - prioritisation, critical thinking, dealing with disputes, working as a team and much more
- Opportunities to progress within the Customer Service team and the wider organisation
- A highly diverse role that will keep you challenged and engaged
- Opportunities for training and professional development internally

**About you**

We are seeking enthusiastic and motivated individuals with a positive 'can-do' attitude and a strong passion for helping people

***To be successful in this role, you will have;
- Strong communication skills
- Demonstrated experience in a customer service environment, including the capacity to work effectively in a team.
- Sound negotiation skills and the ability to diplomatically handle conflict both from staff and customers.
- Experience with Point of Sale Systems and ability to learn new software packages
- Experience in Retail sales is desirable
- First Aid certificate with up to date CPR (or be willing to obtain)
- Weekend availability is a must

**Important Information**

**About Glen Eira Leisure**

Glen Eira Leisure (GEL) operates three industry leading aquatic and recreation facilities and prides itself on providing leading edge services to all ages and members of the community. Glen Eira Sports and Aquatic Centre (GESAC) is one of Australia's premier Sports and Aquatic Centres that features state of the art aquatics, fitness, sports, rehabilitation, wellness, café and occasional care facilities. Caulfield Recreation Centre (CRC) is a fully equipped gym which offers personal training and group fitness classes. Carnegie Memorial Swim Centre (CSC) is currently undergoing re-development and is expected to be re-opened in late 2024.

With over 1.7 million attendances annually, these popular facilities are widely used by the local and regional community.

***How to apply**

Please attach your resume along with a cover letter that tells us a bit about yourself, your skills and what you think you can bring to the role.

**_ Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:_**
- **_Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees;_**:

- **_Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations. _**

**_ We value the knowledge, skills and talents that all people can share with our workforce and community._**

**Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to**:

- **Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees.**:

- **Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.**

**We value the knowledge, skills and talents that all people can share with our workforce and community.