Customer Service Representative

6 months ago

Melbourne, Australia CMG Smart Services Full time

A Customer Service Representative role is currently available within our Victorian team providing backfill customer service on multiple sites across Melbourne CBD and surrounding suburbs.

This role provides support services to our clients including but not limited to:

- Attending to the printers across the sites, replenishing paper and replacing toner cartridges
- Performing basic trouble shooting on and cleaning the devices as necessary
- Providing basic training and support to the staff onsite on the use of their printer devices
- Escalating any printer issues to our team of Technicians
- Performing basic reconfiguration of printer devices across sites

**The right persofor the role**:

- Outstanding customer service skills
- Enjoys working autonomously and making decisions independently
- Excellent communication skills with high attention to detail
- Reliable with a positive “can-do” attitude
- Very well-presented
- Willingness to be an integral part of the team
- Basic knowledge of Microsoft Outlook and Excel
- Reliable access to vehicle preferred but not necessary

**The Benefits**:

- Friendly and flexible work environment
- Independent/autonomous role
- Excellent work-life balance
- Immediate start, initial training and ongoing support
- Opportunities for professional development
- Company recognition program
- Applicants must be double vaccinated for COVID-19. A Working With Childen and Police Check is desirable but can be completed upon acceptance of an employment contract. _

If you believe you'd make a great fit for this role, we'd love to hear from you Please submit your cover letter and resume and **APPLY NOW**.
- Do you have customer service experience?
- How much notice are you required to give your current employer?
- Which of the following statements best describes your right to work in Australia?

**Job Type**: Casual

Pay: $29.01 per hour

Expected hours: 20 - 38 per week

Schedule:

- 8 hour shift
- Day shift
- On call
- Rotating roster

Supplemental pay types:

- Penalty rates

**Language**:

- English (required)

Licence/Certification:

- Working with Children Check (preferred)

Work Authorisation:

- Australia (required)

**Location**:

- Melbourne, VIC (required)

Willingness to travel:

- 25% (required)

Work Location: On the road

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