Customer Service Representative

3 weeks ago

Melbourne, Australia Eightcap Pty Ltd Full time

Customer Service Representative

Position title: Customer Service Representative

Department: Customer Service - CN Desk

Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000

Reports to: Customer Service Manager

Company Overview

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we are looking for an experienced Customer Service Representative to join our team to deliver growth in chosen markets.

The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, Guatemala, and Bahamas.

Our Customer Service team plays a pivotal role in ensuring every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team is adept at addressing customer queries, concerns, and issues with speed and efficiency. Armed with in-depth knowledge of our products and services, our team guides customers through their journey, offering troubleshooting assistance and relevant information. Furthermore, the Customer Service team provides assistance to other teams, contributing significantly to our reputation as a customer-focused organisation.

Purpose of the Position

Responsible for onboarding new accounts, account maintenance, communication with our new and existing clients and continuing the maintenance of strong and reputable relationships. As well as maintaining good communication with colleagues across the business, i.e., Account Opening Team, Marketing Team, Finance Team, and Engineering Team

Key Responsibilities
- Update and configure existing accounts according to client demand.
- Work closely with the Sales team to ensure client needs are met.
- Provide client support, including technical, operational, and basic trading.
- Respond to client queries relating to account management.
- Assist in the creation and implementation of new procedures and processes.

Selection criteria

Essential:

- Native speaker of Mandarin Chinese.
- Diploma or equivalent experience in the field.
- Proven experience working in a professional team environment.
- Ability to work on weekends if required.
- Computer literacy and above-average data entry skills.
- Attention to detail.
- Strong ability to work as part of a team and independently as required.

Desired:

- Previous administration experience supporting a large sales team or shared service department.
- An understanding or interest in trading, FX, or general finance.
- Ability to think analytically and troubleshoot day-to-day issues.
- Willingness to work in a fast-paced environment with a Can-Do attitude.
- The ability to effectively manage and prioritise.
- Multiple responsibilities in a fast-paced and dynamic environment.
- Business environment.
- Values and respects diversity.
- Ability to work with individuals from multi-cultural backgrounds.

**Benefits**:

- Ongoing investment in your career development (technical and professional training).
- Wellness and lifestyle perks like monthly corporate massages.
- Parental leave.
- Hybrid working.
- Staff referral bonus program.
- Annual flu vaccinations.
- Great CBD location with easy access to public transport.
- Multicultural environment.
- Collaborative team culture.
- Opportunity to learn from some of the best in the business.
- Being part of an exciting new project for the company.
- Regular social activities.

How to Apply:
Job ID 77

  • Customer Service Representative

    3 weeks ago

    Melbourne, Australia The Recruitment Company Full time

    **Customer Service Representative** **Essendon Fields** **$29.81 per hour package** **12 month contract - will be extended/lead to permanent role** Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service Representative to join their fast paced, fun,...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Australia Acquire BPO Full time

    We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Customer Service Representative Metro Manila, Philippines Reporting to: Team Leader We’re an award-winning global...

  • Customer Service Representative

    3 days ago

    Melbourne, Victoria, Australia Probe Group Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Service Representative to join our team as the first point of contact for customer assistance across multiple channels.As a Customer Service Representative, you will provide accurate guidance on regulations and rights related to products, services, ideas, and branding for intellectual...

  • Customer Service Representative

    7 days ago

    Melbourne, Australia The Recruitment Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Australia The Services Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Australia Prowell Group Full time

    **Multiple Financial Sector Roles** Our client is a leading financial services company who is looking to fill an Account Executive and multiple Customer service positions. They are offer experience and innovative financial solutions with a strong presence in the Australian market and committed to delivering excellence to ensure our clients' financial needs...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Australia NEXTDC Full time

    Company Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Australia NEXTDC Full time

    Company Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Australia Speller International Full time

    Company Overview: Our client is a leading manufacturing company based in the southeast of Melbourne. They specialise in producing high-quality products for a wide range of industries. We are currently seeking two Customer Service Representative who have worked in manufacturing industry to join our client's team for an asap start for an permanent...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Australia RecruitR Full time

    Customer service calls only, NO cold calling - Small team with a fantastic culture - Award winning company creating automated robotic packing machinery **The Company** An industry leader in their market, our client offers award winning expertise in industrial automated packing solutions. Over 30 years, they have grown to become one of Australia’s most...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Australia NEXTDC Full time

    Company Description At NEXTDC, it is our firm belief that the success of our business is underpinned by the extraordinary talents of our people. We live and breathe a ‘customer first’ ethos, placing our customers at the centre of everything we do. In order to deliver to our customers an exceptional experience that they won’t find elsewhere, we look to...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Australia Hertz Australia Full time

    _Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today._ - To continue our success in the future of...

  • Customer Service Representative

    7 days ago

    Melbourne, Australia PERSOLKELLY Full time

    Our client, a global leader in manufacturing is seeking a highly experienced Customer Service Representative to support their team in Port Melbourne. (Derrimut for the first three months). Our client, a global leader in manufacturing is seeking a highly experienced **Customer Service Representative** to support their team in Port Melbourne. (Derrimut for...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Australia Lendlease Full time

    Lendlease is one of the world’s leading property and infrastructure groups. Our vision is to create the best places not just for our clients and communities, but especially for our employees. With over 60 years’ experience, we create the best industry-leading places that matter built on innovative and sustainable design. Harpley, a master planned...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Australia YETI Full time

    At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their...

  • Customer Service Representative

    2 weeks ago

    Melbourne, Australia BP Full time

    **Job no**: 897518 **Work type**: Part Time **Location**: Melbourne **Categories**: Customer Service Representative **bp Eltham** **Join a global retail company that's shaping a brighter future for all.** At bp Retail, we are reimagining energy for people and our planet. We're crafting a retail experience like no other, serving over 60 million customers...

  • Customer Service Representative

    4 weeks ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Customer Service Representative - Contact Centre - Melbourne**: **Job no**: VOLDDOCCS24 **Business unit**: Personal Banking **Work type**: Permanent Full time **Region**: VIC- Melbourne CBD, VIC- Melbourne inner - **Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career**: - **Make a real difference for our customers...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Representative **You are** a hard worker who's driven to make a difference for our customer **We are a** diverse and inclusive team **Together we** can create brilliant customer experiences **Do Work that Matters** As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear when the...

  • Customer Service Representative

    2 days ago

    Melbourne, Victoria, Australia 13cabs Full time

    We are seeking a highly motivated Customer Service Representative to join our dynamic team at 13Cabs Oakleigh. As a key member of our Call Centre, you will play a vital role in delivering exceptional customer service and ensuring prompt taxi bookings.Key Responsibilities:Answer customer calls efficiently and book taxis promptly.Dispatch drivers skilfully to...

  • Customer Service Representative

    3 weeks ago

    Melbourne, Australia Eightcap Pty Ltd Full time

    Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a...