Customer Service Representative

2 weeks ago

Melbourne, Australia Laminex Australia Full time

Customer Service Representative – Tullamarine

We're seeking Customer Service Super Stars to be a part of our engaging Customer Experience team 

Dive into a culture that values people and growth, offering endless opportunities for your career. Secure your role before the new year and join a great, supportive company

As a Customer Service Representative, you'll play a vital role in making it easy to do business with Laminex. Reporting to a Team Leader, you'll be on a journey to handle an array of customer enquiries, which could include handling orders, tracking deliveries, addressing technical queries, and managing credits via phone, email, and webchat.

About the role:

  • Agile and Dynamic Approach: Ability to balance various systems and processes in a fast-paced customer service environment.
  • Effective Communication: Clearly communicate key information to internal teams.
  • Performance-Driven: Strive to achieve key contact Key Performance Indicators (KPIs) related to customer service and uphold high customer satisfaction standards.
  • Customer-Centric Focus: Maintain a customer-centric mindset, understanding and addressing customer needs with a solution-oriented approach.
  • Problem-Solving Skills: Exhibit strong problem-solving skills to efficiently resolve customer issues.

What you’ll enjoy:

  • Operating Monday to Friday (NO WEEKENDS), with closure during National Public Holidays and over Christmas/New Year (guaranteed time off)
  • Rotating Roster – 8-hour shift between 7:30 AM and 7:30 PM, plus a half-hour lunch break
  • Free on-site car parking.
  • Access to our Experience Program, offering staff discounts, recognition, and health and wellbeing benefits
  • Fun team engagement activities, plus awards and rewards for outstanding performance and behaviors


Join us on this exciting journey and help shape the future of customer service at Laminex. Send your application today and secure your role before the new year

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