Internal Sales Representative

1 week ago

Brisbane, Australia Athlete2Business Full time

**Contract Type**:

- PERMANENT**Location**:

- Brisbane - QLD**Industry**:

- Sales**Contact Name**:

- Alex Opacic-
**Contact Phone**:
**Salary**:

- $70,000.00 Annual**Date Published**:

- 23-Apr-2024As an Internal Sales Representative focused on geosynthetic solutions, you will be a vital link between our organisation and clients. Your role involves understanding customer needs, promoting our products, ensuring a seamless sales process and provide exceptional after sales support all geared towards client satisfaction increasing new and repeat sales. Here are the key responsibilities and tasks associated with this position:

- **Lead Generation and Prospecting**:
**_Internal sales will actively research and identify potential customers and leads. Internal sales will use various sources like existing and new databases, social media, cold calling, tender portals, and lead generation tools to build a pipeline of prospects._**
***- **Identify potential clients and projects within our existing customer base to build a robust and solid sales pipeline.****:

- **Qualifying leads based on their level of interest and potential for conversion.****:

- **Analysing data and market trends to identify potential opportunities.****:

- **Conducting market research and identify new leads for our solutions.****:

- **Conducting thorough needs analysis and providing tailored solutions.****:

- **Collaborate with the marketing team to develop targeted campaigns.****:

- **Participating in regular meetings to discuss target markets and customer profiles.****:

- **Providing feedback on the effectiveness of marketing campaigns and materials.****:

- **Sharing customer insights and market feedback to improve lead-generation efforts.**
***
- **Client Communication and Relationship Building**:
***

**_Internal sales will consult with potential customers to understand their needs, challenges, and objectives. Internal sales provide tailored solutions and recommendations, always in close collaboration with and with guidance from our technical team, to address customer requirements and pain points._**
***- **Communicate with clients to understand their projects requirements.****:

- **Analysing and tender documents and client enquiries, providing products and solutions which meet these requirements both commercially and technically.****:

- **Offering customised solutions that address specific customer needs.****:

- **Provide product information, answer queries, and address concerns.****:

- **Build and maintain strong relationships with clients.****:

- **Offering post-sales support and addressing any customer concerns.**

***

***
- **Product Knowledge and Upselling**:
***

**_Internal sales need to be able to demonstrate knowledge and expertise of our products or services, and how it will meet our customer's needs and expectations. Internal sales need to be able to educate our customers on the features and benefits of our products and service, and how they can leverage them to achieve their goals._**
***- **Develop a deep understanding of our geosynthetic solutions.****:

- **Ability to articulate product features, benefits, and competitive advantages.****:

- **Upsell additional products or services based on client needs.****:

- **Capability to align product solutions with customer needs.****:

- **Provide technical information and guidance to clients in collaboration with our technical team.****:

- **Keeping abreast of industry trends, competitor offerings, and market dynamics**
***
- **Sales Targets and Success Metrics**:
***

**_Success metrics represent the outcomes of the entire sales process and Internal Sales contribution thereto. They offer insight into close rates, deals won and market leadership. These often include closing deal rates and conversion rates. These metrics provide a high-level overview of the sales process across the board. It’s proof of the strength of an outbound sales strategy as a whole._**
***- **Work towards achieving sales targets set by the company.****:

- **Regularly review performance metrics and adjust strategies as needed.****:

- **Collaborate and support the External sales team to meet collective goals.**
***
- **Problem-Solving and Customer Satisfaction**:
***

**_Problem-solving directly impact customer satisfaction by swiftly resolving issues. Effective solutions demonstrate responsiveness, increased trust, and enhance the overall customer experience. Proactive problem-solving not only addresses immediate concerns but also showcases a commitment to customer success, fostering long-term satisfaction and loyalty._**
***- **Anticipate potential issues and address them proactively.****:

- **Resolve any client concerns promptly and professionally.****:

- **Ensure a positive customer experience throughout the sales process.**
***
- **Collaboration with Cross-Functional Teams**:
***

**_Internal sales will work closely with other teams in the company, such as Business development, accoun

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