Repair Coordinator

3 weeks ago


Melbourne, Australia Denovo Recruitment Full time

**Repair Coordinator/Case Manager role with professional Insurance Builder**:

- **Bring your exceptional customer service and technical coordination to a role that will challenge AND reward you**:

- **Coordinate repair projects across Australia to get homeowners back on their feet**:

- **Positions available in Melbourne S-E, West, and Bayside**:

- **WFH Flex available for some offices**

***

**About the Company**
A leader in the Australian Insurance Builder field, our client works for major insurers across the country, specialising in the delivery of quality repairs on small-to-medium value claims. Passionate about their people, they work with talented professionals who can ensure customer satisfaction.

**The Role**
- Liaise with insurance clients, homeowner customers, adjusters and tradespeople to ensure a smooth claim outcome
- Schedule appointments and coordinate subcontractors, assessors, supervisors and technicians
- Ensure KPIs met around customer satisfaction, timeliness of repairs, quality of repairs, submission of reports and invoices
- Construction scheduling experience highly preferable
- High level organisational skills
- Passionate about customer service
- Strong relationship management
- Understanding of building concepts and codes
- Thrives in a fast-paced environment
- Excellent communication skills, written and spoken.


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